Operations Executive

COURTNEY L. JONES

** ******** **, *** ***, New York, NY 10013 973-***-**** ****************@*****.*** OVERVIEW

Operations specialist with 15 years experience in business transformation, strategic planning and end-to-end business process management, including financial analysis, procurement, people management, and compensation planning.Big-picture thinker known for realizing automation and efficiency opportunities, data-driven decision-making, and leading cross-functional teams. Firm culture carrier and go-to person for generation and validation of new ideas. EXPERIENCE

BLOOMBERG LP, New York, NY September 2004 – February 2020 Global Procurement Operations Manager (December 2016 – February 2020) Led transformation effort for Global Procurement operation, focusing on governance, people, process and technology. Additionally, brought in a sourcing specialist to round out team.

● Led the Global Operations Team and co-led Global Procurement 80+ employees

● Implemented and continued to drive a global transformation of the purchasing department into a center-led procurement organization, leading to increased efficiency, added value to businesses and vendor governance for the 2500 active vendors

● Created a procurement policy to standardize vendor onboarding and “procure to pay” process, to increase institutional governance

● Built relationships across business lines to highlight added value of new procurement structure

● Determined and executed organization design structure to maximize resources, capabilities and efficiencies

● Reduced execution time by over 40% by improving customer service, resulting in business and operational efficiency gains upon global rollout of new technology and process

● Created a vendor onboarding and risk assessment process to onboard vendors across the firm

● Initiated a review of all KPIs and SLAs with vendors

● Tapped to speak at new hire trainings on a monthly basis as both a culture carrier and an illustration of career growth at Bloomberg

COO - Information Systems (September 2013 – December 2016) Transformed the internal IT business by designing, deploying, and supporting processes for 19,000 employees across 170 offices around the world.

● Collaborated in setting, measuring and achieving Information Systems department’s operational and strategic goals; including service delivery, critical service improvements and analyzing major strategic investments. Developed business goals and objectives to enhance departmental growth and drive the internal technical department forward. Goals included efficiencies and strategic development for both Bloomberg's Global Infrastructure and Operations technical business

● Created and managed business dashboards across Technical Operations for senior management. Dynamic dashboards included key performance indicators across businesses and tied back to a team managed data warehouse

● Devised business metrics to present to management on a monthly/quarterly progress report

● Worked with global management to understand company-wide business planning needs and to develop a strategic plan to implement those needs in the next business planning cycle. Assessed business plans to determine correct cost, time and overall company impact

● Standardized and evaluated people’s qualitative and quantitative metrics as departmental goals evolved and worked to contextualize performance for evaluations Global Compensation & Business Analyst (Data Products)(January 2010 – September 2013) Only individual to have served in this role at Bloomberg. Worked directly for the Head of Operations.

● Tapped to inaugurate global compensation role

● Managed a compensation budget for over 2,500 employees, while reporting to the Head of Operations, a Board Member. Reviewed career progression, new hire and end of year compensation decisions to keep department within Board approved budget. Created an executive report and presented to board members and global managers for final approval, including budget exceptions and analysis

● Benchmarked compensation and talent market externally to ensure that current employee population was compensated appropriately. Worked with Global Managers to understand recruiting needs and implemented a compensation plan that allowed them to stay within budget. Developed strategy and design of new compensation plans

● Analyzed headcount, attrition and compensation spend on a quarterly basis. Created and presented reports to board members, outside accounting firm (Geller) and HR information systems. Ensured all three reports analyzed and reported data consistently

● Acted as department head for company’s business planning process. Developed business planning template with a company-wide team and analyzed and incorporated departmental goals and metrics into template North America Security Issuance Manager (Global Data)(September 2005 – January 2010)

● Managed team of 15 Corporate, Equity, Money Market and Treasury specialists comprising North American New Issues Team

● Set individual performance goals for team members on a quarterly basis to align with department and company-wide initiatives

● Provided Global Data Manager with detailed annual reviews for all team members entailing highlights of individual performance. These reviews were directly tied to individual compensation

● Liaised with Fixed Income Managers to ensure development and implementation of new business initiatives Corporate Bond and Equity Specialist (Global Data) (March 2005 – September 2005)

● Worked with business managers and programmers to ensure that current and new market events were covered and maintained on the Bloomberg terminal. Specific projects included the development of a Structured products platform and a TARP program, which enabled Bloomberg customers to analyze corporate bonds as the markets evolved

● Researched trends and managed agency, corporate and equity databases through constant communication with underwriters and syndicate desks

● Educated Bloomberg clients through interactive seminars to promote terminal functionality and increase Bloomberg dependency and usage

● Built and maintained client relationships through on-site visits and confirmed that business needs were met through the use of the Bloomberg terminal

● Earned fast-track promotion to managerial role in only six months based upon leadership’s assessment of maturity and performance strength; elevated as youngest ever manager in group’s history Global Client Service Associate (September 2004 – March 2005)

● Coordinated new hire trainings to transition newcomers into the department and company

● Assisted in resolving client inquiries concerning Bloomberg functionality and analytics EDUCATION

BUCKNELL UNIVERSITY, Lewisburg, PA

Bachelor of Arts in Economics, Bachelor of Arts in English, 2004

● Study Abroad: Semester in Florence, Italy through Syracuse University

● Affiliation: Member of Pi Beta Phi Sorority

ADDITIONAL INFORMATION

● Bloomberg Affiliations: Mentorship Program, Women’s Committee, Operations Diversity Committee

● Volunteerism:Meals on Wheels, White Roof Project, Only Make Believe, Big Brothers/Big Sisters and Fortune Society

● Skills:Bloomberg, SAP, MS Office Suite

● Interests: Travel (35+ countries), cooking, running, hiking, yoga, reading

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