Pharmacy Manager

Aඇൺ Hൾඇൽൾඋඌඈඇ

**** ********** **, ******, ** ****3 916-***-**** *************@*****.***

Experienced Pharmacy Service Supervisor and Pharmacy Technichian with over 20 years of experience in Pharmacy and Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Able to communicate both in English and Spanish

Answer phones, use a cash register

Understanding of Medicare and Medicaid process

Exceptional patient care and interaction

Abbreviations comprehension

Counting and pouring

Retail pharmacy professional

Efficient/ accurate

Strong decision making

Trainer for Pharmacy Technicians, Pharmacy

cashiers, pharmacy interns and Wellness

Ambassadors

Able to execute in store pharmacy audits as well as desk top audits

Yearly inventory preparation as well as monthly

drug inventory

Knowledge of billing insurances

Enter/ process prescriptions in NexGen and Epims

Communicate effectively with patients, doctors,

nurses and insurance personal

Pharmacy Service Supervisor, 09/2015 to Current

Kaiser Permanente – Sacramento, CA

Monitor and maintain pharmacy workflows to ensure service delivery within expected satisfaction, quality and compliance

Respond to immediate service interruptions and/or concerns to ensure satisfactory service recovery Identify service concern trends and develops corrective plans of cations Serve as liaison between pharmacy and other departments on operational and service matters Ensure compliance with organizational, departmental, Joint Commission, CMS, SOX, State Board of Pharmacy and other governing laws, regulations, standards and policies and procedures Ensure effective utilization of pharmaceutical inventory and maintenance of required record keeping Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Oversee cash control process according to policies and procedures, including ordering money for cash drawers and management of over/short process

Assist the pharmacist manager with development of departmental goals for Service, Quality, Finance, People and Compliance Utilize tools nd reports to formulate departmental goals, develop operational plans, educate staff and monitor performance

Actively participate in local and regional manager Peer group meetings to learn and share best practices relative to goal attainment

Interview applicants and hire employees into Technician, Clerk and cashier positions and provide department orientation for new hires

Provide coaching and counseling to direct reports

In conjunction with pharmacist manager, prepare and administer performance evaluations (30/60/90 day and annual), administer formal discipline, respond to union (UHW and Local 29) grievances Conduct monthly/quarterly attendance reviews

Conduct quarterly reviews on over/short reports

Perform TIME keeping functions

Facilitate at department staff meetings including assisting pharmacy manager with agenda planning Analyze individual, team performance and develop operational/correction plans Pharmacy Technician, 03/1994 to 09/2015

Rite Aid Drug Stores – Sacramento, CA

Ordered medicines daily to ensure compliance with demands and needs Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy Stocked, labeled and inventoried medication to keep accurate records Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead Resolved non-routine issues like third party billing, computer system and customer service issues Set up and modified patient profiles in Nexgen to include current information such as medications and insurance details

Answered incoming phone calls and addressed questions from customers and healthcare providers Counted and labeled prescriptions with correct item and quantity GED

Castle Park Senior High School - Chula Vista, CA

Pharmacy Technician Certificate

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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