Customer Care Front Office

JOMARIE DE LA VICTORIA AMARANTE

Email Address: **************@*****.***

Contact Number: 052-***-****

Address: Al Nahda Sharjah, United Arab Emirates

Multi-tasking and growth driven accounting staff and administrative support with 5+ years of experience in a corporate environment. Looking to expand career while aiming to continuously gain more knowledge and enhance skills, test limits and possibilities. A good team-player with the ability to get things done while maintaining good relationship with people. I believe that I have been an asset to my previous companies and will work hard to prove the same to the future organization I will be involved in. I am never afraid to ask questions and offer recommendations. Very flexible, resourceful and a problem-solver. Always willing to learn and improve myself by listening and accepting feedback.

WORK EXPERIENCE:

Zahrat Al Safa General Trading LLC Dubai (Temporary)

Admin and Receptionist, March 5, 2020 to July 29, 2018 Roles: Answering phone calls from clients, welcoming visitors and directing them properly, preparing meeting schedules, responding to emails and filing Accenture Inc. (Global Services and Consulting Company):

Project Applus, August 2018 to December 2019

Back Office Representative - Finance and Accounting, Collections Support Associate (Billing/Order To Cash/Collections Support) Roles: Processing cash applications from our clients in Spain, billing and A/R and sending formal emails after resolving the customer’s issues.

Project Verizon (telecommunications company in the US), January 2017 to July 2018

Front Office Representative (Data Analyst, Billing/Invoicing and Client and Customer Care)

Roles: Answering customer and client’s incoming calls and sometimes on chat regarding their inquiries about their invoices, technical or network problems and routing them properly to the correct department, also encouraging them to renew their contracts or upgrading them.

Project Verizon August 2015 to December 2016

Back Office Representative (Data Analyst, Billing/Invoicing and Client and Customer Care)

Roles: Answering customer and client’s inquiries through email after processing their specific request.

Convergys

Admin and Office Assistant, June 2014 to December 2014 Roles: Sorting and sending email, maintaining files

Account: Sprint, January to July 2015

Back Office Representative, Email and Chat Support Roles: Support on the network’s discount programs to the employees in the US through email and chat.

On the job training – 200 hours

Budget Builders, Inc., November 2012 to February 2013 Student Accounting Staff

EDUCATION:

Bachelor of Science in Management Accounting, 2009-2013 University of San Carlos

Cebu City, Philippines

SKILLS:

Technical: Proficient in MS Offices, financial principles and practices Interpersonal Skills: Honest, adaptable to change, willing to be trained, reliable and with good customer service skills.

REFERENCES:

Name: Jimmarc Geneta

Designation: Team Lead

Company: Project Applus, Accenture Inc.

Contact No: 093********

Email: *******.******@*********.***

Name: Julian Kyle Suerte

Designation: Team Lead

Company: Project Verizon, Accenture Inc.

Contact No: 091********

Email: ******.****.*.******@*********.***

Name: Sajid Ahmed Khan

Designation: Operations Manager

Company: Zahrat Al Safa General Trading.

Contact No: +971*********

Email: ****@**************.**

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