Service Representative Customer

EKECHUKWU HENRY CHISOM

**b Iroko-Awe Off Ilasan New Road, Elegushi Lekki, Lagos State, Nigeria

Contact No: 070******** Email: ***********@*****.*** CAREER OBJECTIVE:

Committed to providing high quality service with a focus on hard work, dedication and achieving the goals set out by the company. Possess in-depth knowledge in customer service, lead generation, negotiation, customer acquisition.

WORK EXPERIENCE:

Consbee Oil And Gas Limited – Owerri, Nigeria Feb 2018 – Dec 2019 Position: Customer Service Representative

Responsibilities

- Answered large amount of incoming calls and responded to customer’s emails

- Managed and resolved customer’s complaints

- Built sustainable relationship and trust with customers account through open and interactive communication

- Followed communication procedures, guidelines and policies

- Provided accurate, valid and complete information by using the right method

- Keep records of customer interactions, process customer accounts and filed documents Junior Secondary School Rumueprikom – Rivers, Nigeria Nov 2016 – Oct 2017 Position: English Class Teacher (National Youth Service Corps)

Responsibilities

- Evaluated all students assignments and class work

- Organized and taught classroom subject to students

- Prepared classroom and subject materials, homework, assignments and handouts

- Recorded and maintained accurate student’s attendance records and grades Kanken Industries Owerri Jul 2015 – Dec 2015 Position: Site Foreman Responsibilities

- Supervised one or more crews engaged in constructing or repairing

- Instructed and trained employees in safe operations of tools, equipment, and materials

- Prepared time and required reports

- Performed related work as required

EDUCATIONAL DETAILS:

- Federal University of Technology, Owerri (FUTO) 2016

- B. Tech Geology

- Rock Foundation College, Onitsha West African Senior School Certificate (WASSC) 2009 CERTIFICATIONS

- National Emergency Management Agency (NEMA) 2017

- Introduction To Human Resource (Alison Online Learning) certified

- Information Technology For Managers(Alison Online Learning) in view SKILLS

- Well Versed in Microsoft Office Applications (Word, Excel, Power Point Presentation and Outlook)

- Excellent communication and presentation skills

- Strong phone contact handling skills and active listening

- Ability to multi-task, prioritize and manage time effectively

- Ability to effectively deal with conflict

- Team player

REFEREES

- Available upon request

Contact this candidate