Executive Assistant Administrative

Ciara Fields Administrative Assistant

***********@*****.*** • LinkedIn 973-***-**** • Paterson, NJ

Dedicated, passionate, professional offering experience in operations administration, account management, and customer service for quality organizations delivering impactful results. Skilled at: defining objectives, charting courses of action, and motivating team members to achieve predetermined goals. Proficient at: reviewing current processes, offering substantive improvements, and integrating new procedures that eliminate redundancy and increase workflow. Excel at: time management, organization, prioritization, and communication. A leader consistently rewarded with expanded levels of opportunity due to a track record of achievement and success. Bi-lingual: Fluent in English and Spanish. Areas of Expertise Include:

§ Business Development § Staff Training & Mentorship § Records & Database Management

§ Corporate Communication § Insurance Verification § Confidentiality Practices

§ Scheduling & Calendar

§ Travel Arrangements

§ Meeting & Conference Planning

§ Budget Development

§ Resource Optimization

§ Invoice Management

§ Business Technology

§ Timelines & Deliverables

§ Teamwork & Collaboration

§ Active Listening

§ Project Management

§ Account Management

§ Regulatory Guidelines

§ Phreesia & MS Suites

§ Solv & Intergy

§ MS Office Suite & Greenway

§ Client Experience

§ Conflict Resolution

Professional Experience

NEWARK DEPARTMENT OF HEALTH • Newark, NJ • 2019 - Present EXECUTIVE ASSISTANT

Deliver exemplary support in daily operations of the department prioritizing tasks and executing a large volume of work on a daily basis. Oversee the Outlook calendar for both the COO and CFO. Additionally, coordinate all FQHC Board of Commissioner Communication.

Key Accomplishments:

• Track and manage timely completion of invoices.

• Distribute vendor invoices for internal scrubbing process.

• Serve as the initial point of contact, receiving calls, answering questions, and directing communication.

• Transcribe minutes from all staff and business meetings.

• Maintain, update, and distribute training materials as needed.

• Record employee attendance and process time off requests.

• Credited with organizing and tracking budgets, which directly saved the department 30%.

• Promoted to the position after a successful tenure as a Registration Clerk. KINDER PEDIATRIC URGENT CARE • Totowa, NJ • 2018 - Present MEDICAL RECEPTIONIST

Received patients upon arrival, inquired about the nature of their visit, and retrieved account information. Verified patient details, requested insurance information, and answered general questions about the visit. Collected co-payments and ensured insurance coverage was valid prior to the appointment. Key Accomplishments:

• Coordinated the patient flow managing wait times against available staff on hand.

• Handled office inventory placing reorders as needed.

• Used EMR systems to manage patient records.

• Assisted in improving patient flow by 10%.

NEWARK DEPARTMENT OF HEALTH • Newark, NJ • 2018 - 2019 Ciara Fields

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REGISTRATION CLERK

Warmly greeted patients, checked-in their arrival, and requested insurance information prior to their appointment. Reviewed patient files, updated pertinent information, and verified details. Maintained all federal and state confidentiality standards while engaging with patients.

Key Accomplishments:

• Utilized EMR systems to verify insurance coverage.

• Answered patient inquiries regarding Medicaid applications.

• Demonstrated exemplary customer service skills that raised patient satisfaction by 20%. Additional Professional History

JCT SERVICES • CLEANER • Paterson, NJ • 2016 - 2018 RUTGERS UNIVERSITY HUMAN RESOURCES • SECRETARY • Newark, NJ • 2015 – 2016 Education

Bachelor of Public Administration

RUTGERS UNIVERSITY Newark, NJ 2020

Team Leader - Rutgers Residence Life, Fall 2018 Member – R.U.F.F., 2016 – 2020 Member – Pre-Med Society – Rutgers-Newark, 2017 – 2020 Community Leadership

Volunteer

COMMUNITY FOOD BANK OF NEW JERSEY 2018 - Present

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