Sales Customer Care
Resume:
Nazia Syed
Mississauga, Ontario, L4X1S2
Home: 905-***-**** or Cell: (647) 717- 2212
Email: ****.****@****.********.**
HIGHLIGHTS OF QUALIFICATION
●Expertise in manual data entry related to Rating, Auditing and Corrections.
●Motivated customer service specialist with over [8] years of retail experience in a fast-paced, team-based environment.
●Perseverance, competent and gain mastery in Early Childhood Programs by providing extensive amount of volunteering under Region of Peel.
●Accurately collected data and made transcripts in Work Study program at Ontario Institute for Studies Education (OISE).
EDUCATION
2018 - Honors Bachelor of Science (Double major: Psychology & Criminology, Minor: Sociology) University of Toronto Mississauga (UTM)
●Maintained A average
WORKING EXPERIENCES
June 2019 to present Sales Representatives, Meadowvale Toyota
Maintaining an average of 10 to 12 vehicles selling and successfully delivering.
Always completing the monthly quota of selling.
Performing high quality, professional, and knowledgeable presentations and demonstration of new and used vehicles.
Learning to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standard.
Delivering exceptional guests experiences by exceeding our guests’ expectations.
Reporting to the Sales Manager regarding objectives, planned activities, reviews and analysis.
Mar 2019- to June 2019 Delivery Specialist, Erin park Lexus
Coordinate between departments to ensure vehicles are ready with all necessary accessories when promised.
Coordinate and complete full product presentation with guest, reviewing operation of vehicle, highlighting key features and benefits
Maintaining direct contact with the customers by solving problems and customer care.
Helping the dealership by conducting other assigned duties, such as, gassing up the cars, prepare the cars for next day delivery as required.
Nov 2018 - March 2019 Rating Associate, FedEx Freight (Contract)
Collects, reviews, and enters rating information into the system to provide quotes for existing customers, new business, endorsements and renewals.
Contacts the agent and follows up for missing information to review the automated renewal quote document and makes necessary updates
Ensuring high level of accuracy while performing correction queues and Freight bill correction based on CDAS and CASS.
Input numerous manual data entry in auditing to correct the rating information before releasing the Freight bills to the customer.
Maintaining effective customer service to provide quote and to solve problem.
Mar 2017- Nov 2018 Receptionist/Admin support, Dixie Toyota (Dealership)
●Supervised all aspects of front reception to assist external customers and internal colleagues in fast pace working environment.
●Managed customer relations by understanding their requirements, making recommendations and providing solutions to problems.
●Stocked in and out vehicles’ information in REYNOLDS (software program) and in garage registry book.
WORKING EXPERIENCE (continued)
●Maintained telephone communication with customers professionally and fluently in
English, Bengali, Urdu and Hindi.
●Handled different types of transactions.
●Generating deals and facilitates test driving to potential clients through computer.
●filing invoices for parts and service departments.
●Effectively performed the role of Licensing clerk in implementing vehicle registration (permit, plates and sticker) to register the vehicle in Service Ontario.
Oct. 2014 – Feb 2015 Research Assistance, Ontario Institute of Studies Education (Greater Toronto Area)
●Organized seminar for over 50 people in which received excellent evaluation rating from researchers.
●Created transcription from Interviews of Regional Directors, School Principals Educators in the province of Ontario. Results in successfully and accurately presented on time.
Implemented entry of data of key information of regional peel school board, teachers, Early Educators and related professionals; received recommendation and satisfaction of employer.
Sept 2003 – Customer Service Representative, Winners Merchants Inc (GTW)
Jan- 2011
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Answered product questions with up-to-date knowledge of sales and store promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Built long-term customer relationships and advised customers on purchases and promotions.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
VOLUNTEERING EXPERIENCE
Family Literacy Program (Region of Peel): 2015 to present
●As a facilitator/Mentor, guiding the parents how to improve the literacy skills in their children age from 0 months to 6/7 years old. Facilitating children to learn how to talk, read, and play in many different ways. Enhance parent’s knowledge in understanding their children’s need/difficulties in speech or slower speech, in large or fine motor skills and in learning abilities. Helping to find the access and resources where the parents can seek help to improve their children’s condition, if there is any. Communicating with different ethnic background families and help them to integrate into Canadian culture.
●Provide training to new volunteers and also visiting different locations to observe how the program has been conducted and report back to supervisors.
Associated Youth Services of Peel (AYSP): 2017 to present
●As a facilitator, I have been monitoring, counselling and guiding the youths in preventing deviant acts and help them in shaping their future goals. Performed administrative tasks by assisting Court/Case worker. Such as, making client profile.
Dixie-Bloor Neighborhood Center (REGION OF PEEL): 2017 to present
●As an assistant of Community Development Specialist, I have acquired experiences in administrative tasks. Such as, making transcriptions, searching resources, taking intake assessments, booking appointments and creating job profiles for clients. Moreover, I also conduct interview to assess the eligibility to approve the OESP and LEAP grant.
UFT (Center of Student Engagement) for Dixie Bloor Neighbourhood Center: Sep 2017 to Apr 2018
As a team member, I conducted research on current climate of job seeking opportunities. Created PowerPoint project on Job seeking resources, finding access and tools, and opportunities. I have presented the project in front of Dixie Bloor Neighbourhood Employee and prospected job seeker audiences.
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