Desktop Support Office

FRED OWUSU ANSAH

** ******* **** ****, *******, ON M1B 5M2

Telephone number: 416-***-**** Email: ************@*****.***

Career Objective

To progressively develop a career in the IT sector, utilize my skill set, serve and achieve professional growth while being resourceful, flexible, efficient, and innovative.

Technical Proficiencies

Platform/OS: Windows Vista/7/8/10; Mac OS X; Linux/Unix, ServiceNow, JIRA, ERP, footprints, Lotus Note,

MS SQL Server, Oracle and IBM DB2.

Networking: LAN, WAN, DNS, DHCP, VPN, FTP, TCP/IP, and Wi-Fi.

Hardware: Desktops, Laptops, iPads, Mobile Phones, Cisco VoIP Phones, Crestron unit, and projector.

Software: Windows server 2008/2012, WDS, Sync Centre, Active Directory, Microsoft Exchange,

Microsoft Office 365 & office applications (Word, Excel, Outlook, PowerPoint, Access).

Languages: Python/Ruby/NodeJS/C++/Java/ JavaScript

Certifications: MCSE, A+ certification.

Education/Training

Computer Systems Technology – Networking Advanced Diploma

Centennial College, Toronto, ON 2014 – 2017

Computer Maintenance 2013

IPMC Training Center

Professional Experience

Help Desk Technician CompuCom Aug 2019 – Jun 2020

Maintains, troubleshoots, and repairs computer systems, hardware and peripherals.

Use Active Directory to manage user account including rights, security and systems groups.

Escalates performance issues, unresolvable incidents, create and update incidents in ServiceNow.

Scheduling appointments, managing email contacts and assisting with email outreach automation to increase team productivity.

Help with general technical issues and providing end-user support on Microsoft Office 365 and Windows 7 & 10 platforms.

Desktop Support Technician KeyTech April 2017 – Jan 2019

Maintain inventory of all hardware equipment (Crestron unit, printer, laptops, Desktop, cisco VOIP phones), and software licenses in database.

Supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling and termination.

Provided user support for numerous devices and operating systems including Windows XP/7, Microsoft Office, iPhone/iPad/Android.

Built and deployed 5 laptops a day, which contributed towards the team goal.

Onsite IT Support SmartLinks Mar 2015 – Feb 2017

Provide technical support for first level hardware, software and infrastructure components including: PCs, laptops, printers, and application related issues resolving incidents via phone, e-mail.

Maintained accurate repair records and documented all maintenance performed using Footprints ticketing system.

Provided support for imaging, configuration and migration of users' workstations from windows 7 operating system to the Windows 10 platform.

Ensures all data, files and folders migrations are completed efficiently and with minimum interruption of operations.

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