GEORGETTE M. CICONE

***** ****** ***** ******, ********, CA, 91354

Home 661-***-****~ Cell 818-***-**** ~Email ade961@r.postjobfree.com

MANAGEMENT/SALES

·A natural communicator with strong business development, account management and relationship building skills across diverse markets. Excellent presentation and negotiation abilities.

·Expertise in identifying and capturing market opportunities to expand client base. Diligent in cold calling, prospecting and follow-up. A quick closer, skilled in identifying and addressing concerns.

·Bottom line oriented – dedicated to personal and company success.

·Key competencies include a passion for results, a customer / client service orientation, relationship building, understanding others, strong communication skills, teamwork, self-confidence and selecting top talent.

·Well organized and detail-oriented with excellent time management skills.

·Proficient with Microsoft Word, Excel, PowerPoint, Outlook, SonicRecruit, PowerBase, and PeopleSoft, Custom Match, Bullhorn.

PROFESSIONAL ACCOMPLISHMENTS

·Possesses a proven track record of generating 2-5 million in revenues a year.

·Facilitated the preparation and presentation of proposals and national and onsite bids with potential revenue of

A minimum of $3 million annually.

·Implemented employee retention programs which increased revenues over $250,000 annually.

PROFESSIONAL EXPERIENCE

Sr. Client Program Manager (On-Site) – 9/2013 – present

Adecco Group – North America Glendale, CA

·Experienced Client Program Manager and Sr. Recruiter working with high volume accounts

·Complete life cycle recruitment experience; demonstrated experience sourcing and recruiting entry level to executive level positions; work history includes increasing levels of responsibility

·Well versed in procedures for recruitment, selection, hiring, training, compensation and benefits, employee relations

·Knowledgeable in employment law and applicable compliance requirements

·Expert in variety of recruitment and networking technologies and methodologies, social media, referrals

·Supports the RVP and Branch Manager to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures

·Provides accurate, timely and complete daily performance analysis

·Able to build and establish constructive and cooperative working relationships and open lines of communication

·Proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management

·Assists surrounding branches with hard to fill and as soon as possible orders as needed.

Senior Recruiter – General Staffing – 3/2010 –9/2013

Adecco Group – North America Encino, CA

Recruiting and Sourcing

·Develops creative strategies to attract qualified candidates to meet customer demands.

·Leverages resources to recruit the highest caliber candidates through online social networking and job boards, community involvement, professional networking, and local media resources.

·Develops unique search string, analyzes results and modifies as appropriate to meet inventory of needs.

·Develops a network of candidates and maintains an internal database of all qualified candidates.

·Analyzes candidates found through prescreening activities and evaluates skills and experience to determine match to inventory needs.

·Assesses candidate hard and soft skills through combination of behavioral interviews and competency based evaluations.

·Coaches Associates on enhancement of skills for career development and leverages internal training and development tools.

·Researches and maintains awareness of market salaries and benefits of local competitors, and identifies staffing trends.

Coaching -Training

·On boards, mentors and trains new recruits.

·Leads daily requisition meetings, prioritizing open orders and allocation of recruiting resources.

·Create and conducts weekly communications calls regarding important corporate communication news.

·Became the first Recruiter in our region to participant as a Mentor in the Mentorship Program.

·Trained and facilitate recruiter courses for our region.

·Facilitate quarterly Recruiting Training Meetings with Operations Manager.

Customer Service

·Consults with hiring managers to better understand clients’ needs, maximize level of service, and encourage relationship building.

·Maintains and updates thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via front office systems and filing system.

·Develops long term relationships with Associates while on assignment, striving for redeployment.

·Makes calls and visits to customers and prospects to discuss service, and resolve issues to gain a better understanding of client environment and needs, maximize level of service, and encourage relationship building.

·Coordinates job order distribution and communicates customer needs with receiving branch while maintaining the customer relationship.

·Provides consultation and recommends solutions strategies to improve service delivery.

·Facilitates interviews with candidate and customer, including candidate preparation and client brief. Conducts debrief with candidate and customer following interview.

·On-boards new customers including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule, direct hire fees, and special requirements (expat, per diem, etc.)

Senior Agent – 8/95 to 6/08

Randstad USA Encino, CA

Recruiting and Sourcing

·Perform detailed interviewing and hiring potential internal and external talent and goal expectation plans for the teams on a daily basis.

·Markets all RNA services/skill segments to active and inactive companies, penetrating these accounts further by strategically building relationships for business development purposes.

·Client development – develops, grows, and re-establishes existing and past relationship with clients (active and inactive), including maintaining and updating client database information through front office system.

·Leverages presence of talent skills – developing accounts toward employing talent from diversified segments –cross segment client development.

·Negotiates with client on behalf of talent in order to secure the best possible compensation package for direct hire and best pay for temporary / contract assignments

Customer Service

·Establishes and foster an open and communication intensive relationship with all customers; constantly monitoring their career aspirations.

·Solutions provider – leverages intellectual horsepower as a business solution to clients by providing expertise in employment issues / solution

Training

·Coach and develop high performing work teams about sales, expectations, and company vision.

·Communicates with recruiting sources – engages in continual communication with Market Recruiting Managers and the Recruiting Center of Excellence regarding talent needs.

·Assists the Market Manager in training and developing new Agents and Agents transferring from other positions.

·Assumes on emergent leadership role within the FlexLife Center or Market

·Co-facilitate training programs for the Business Development Managers to increase revenue and build client relationships.

EDUCATION

·University of Phoenix – Bachelor of Science

Major: Business Management Minor: Human Resource Management

·University of California, Los Angeles – Major: Health Science / Business Major

TRAINING AND AWARDS

·Human Resource Management Certification – 9/2009

·Human Resources Training – Randstad – (i.e. Sexual Harassment, I-9)

·Leader of Growth - Pacific Region – Randstad

·Top Hopkins Sales Training

·Certified Mentor - 2013

·Field Trainer – 2012

·Guest Onsite Trainer -2017

Excellent References Available Upon Request

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