George Robitaille

Arlington, VA 703-***-**** ade95r@r.postjobfree.com linkedin.com/in/george-robitaille-67846714b

Sales & Service Representative

Process-Oriented Multifaceted & Dynamic Dedicated Team Leader

A sales and service veteran of 20 years with a pragmatic sales approach and the ability to handle multiple job functions without losing track of organizational goals, personal milestones, or team-based responsibilities. Recognized for meeting or exceeding goals in sales and customer retention every single month with the enthusiasm, drive, and confidence needed to steer negotiations, make critical decisions on-the-fly, and produce quantifiable results on a consistent basis.

Consultative Sales Solutions

Upselling & Promotions

Negotiations & Closings

Process Improvements

Customer Support & Retention

Relationship Management

Research, Presentations, & Reports

Strategic Planning & Analysis

Team-Building & Leadership

Computer Software / Technology

Corporate Culture

Interpersonal Communications

PROFESSIONAL EXPERIENCE

ALEXANDRIA VOLKSWAGEN, Alexandria, VA 1/2018-Present

Customer Service Advisor

Facilitated hands-on sales and support of Volkswagen automobiles, warranties, and service packages.

Initiates service and repairs by ascertaining performance problems and service request, verify warranty and service contract coverage, and develop estimates.

Participated in training, development, and coaching, thereby increasing sales monthly.

Minimized operational and overhead costs by streamlining and revising processes within the Service Department.

BMW OF ALEXANDRIA, Alexandria, VA 10/2012-11/2017

Customer Service Advisor

Delivered advice, sales, and general customer support on behalf of a high-end automotive dealership.

Gained recognition amongst the top regional advisors by parent company: BMW of North America.

Recipient of the gold-level sales award for maintaining a 15% average over previous years' scores in both sales and general customer service.

Helped the dealership achieve the highest standard awarded by BMW of North America (The Center of Excellence Award) on two separate occasions, thereby bolstering recognition throughout the community and industry alike.

Previous experience in the customer service industry dating back to 1990

EDUCATION

Virginia Polytechnic Institute and State University, Blacksburg, VA

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