Customer Care Executive

Monika Singh

Address Gurgaon, HARYANA, ******

Phone 987-***-****

E-mail ****************@*****.***

Good in team management and contigency handling. Dealing with passengers in all sorts of situation has made me evolve into becomin a good team player.Energetic team player with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 2 years working as part of cabin crew for national airline. Charismatic professional committed to safety and customer service. Knowledgeable and polished with dynamic communication and writing skills.

Skills

Radio etiquette

Employee interaction

Training and development

Leadership

Relationship Management

Training and mentoring

Distress signal expertise

Work History

2018-07 - 2020-02 Cabin Crew

TATA SIA AIRLINES, New Delhi, Delhi

Worked as a flight attendant and dealt with thousands of passengers during my tenure in the airline industry.

Followed company regulations and rules to promote safe environment for travelers and employees.

Handled medical emergencies of passengers at numerous instances. 2017-06 - 2018-07 Customer care executive

I ENERGIZER, Noida, Uttar Pradesh

Worked as on call and backend executive.

Dealing with customers and resolving thier issues and queries is what i learnt and excelled in.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Coordinated timely responses to online customer communication and researched complex issues.

Compiled monthly sales reports and discussed results with administrators. Education

2011- 2012 PASSED HIGH SCHOOL FROM MOTHER'S INTERNATIONAL ACADEMY with 8.2 cgpa 2013-2014 PASSED INTERMEDIATE FROM JYOTI KUNWAR INTER COLLEGE with 67.25% Interests

I am a travel enthusiast with leanings in music and dance

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