Office Front

Sylivia Nakazibwe

About Me:

Certified * times as the top and high positive guest comments.

Energetic guest advisor with over 5 years of experience in providing world class customer service to guests.

Highly skilled in planning service workflows, coordinating with team, and managing patron reservations.

Demonstrated success in working with team to create unique dining experiences and upholding high quality standards.

Handling the forms, team files, records, promotion and discount tracking sheets, as well as closing reports and daily logbook.

Seeking to apply background and ongoing training in hospitality management to take next career step with team values a guest experience driven approach to service.

Work Experience:

Hilton Dubai Jumeirah, Dubai, UAE, from January 2019 till present.

Receptionist

Hilton Dubai Jumeirah, Dubai, UAE, from June 2017 – December 2018.

-Call Centre

Hilton Dubai Jumeirah, Dubai, UAE, from November 2016 – June 2017.

-Cashier

Chili’s International Restaurants, Dubai, from August 2015, September 2016.

-Waitress

Job Description:

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills:

Good communication skills. - Fast Learner and innovative.

Team Player with positive attitude. -Honesty, friendly, sociable and punctual.

Work well under pressure and welcome new challenges.

Ability to maintain friendly relationship with-in and around.

Training & Awards:

Hilton Leadership Program. -F&B Reservation System.

HACCP certificate. - Women in Leadership.

Top Hilton Up-Selling. - POS-Micros Professional Certificate.

Top TripAdvisor guest comments, 3 certificates.

Recognition Certificate. -Exceptional Guest Experience

Education:

St-Joseph Naggalama, High School, Uganda.

-Uganda advanced certificate of education Diploma completed 2013

Uganda Primary leaving Examination awarded 2007.

Personal Details:

Name : Sylivia Nakazibwe

Mobile : +971*********

Email : *************@*****.***

Nationality : Uganda

Date of Birth : 18-08-1992

Marital Status : Single

Computer : Good with applications, Office and Emails.

Language : English and Ugandan.

Visa Status : Employment-Residence, Dubai, UAE.

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