KAROLINNA MORENO

Bilingual (Portuguese and English) professional with 5 years of experience in customer service, solving problems and leadership and 3 years of experience in Internet and social media marketing campaigns, content creation, and e-mail marketing. Self-motivated, innovative, and a fast learner with excellent communication, organization, and interpersonal skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

PROFESSIONAL EXPERIENCE

Brazanation – Dallas, TX 2017 – Present

Marketing and Customer Service

Create engaging content for social media platforms, including Instagram, Facebook, Twitter, and YouTube.

Develop, implement and manage social media marketing campaigns across all relevant channels.

Engage daily with social media followers and external social media audiences.

Develop strategies, plans, partnerships and tools that help achieve business goals.

Manage ticket sales and customer service, always providing first-class customer care and support.

Assist with event preparation and coordination of venue contracts and artists.

Au Pair Cultural Exchange Program 03/2015 – 03/2017

Attended English classes to master the English language during two-year cultural exchange program.

Lapis de Cor – Brazil 11/2013 – 02/2015

Elementary English Teacher (ESL)

Taught English to students ages 9 to 11 and administered tests and language assessments to evaluate students’ language ability.

Developed and delivered lesson plans using appropriate instructional techniques that enabled students to overcome barriers to learning the English language.

Primeiros Passos – Brazil 11/2012 – 02/2015

Kindergarten English Teacher (ESL)

Developed and implemented English language lesson plans for kindergarten students.

Established positive learning expectation standards and evaluated students’ progress.

Senac – Brazil 01/2012 – 06/2013

Monitor/Customer Service

Provided in-person customer service for parents and students, offering information about the value and content of language courses, answering questions, and resolving issues.

Organized seasonal and holiday events (e.g., Halloween, Christmas, and Easter, among others).

Assisted teachers in preparing for classes and lesson plans and scheduled classes for after-hours learning.

Administered and corrected written and oral tests and coordinated extracurricular activities.

Worked as a team with teachers to develop and improve the school’s language courses.

Organized documents, managed multiple projects simultaneously, and prioritized tasks to meet deadlines.

EDUCATION

Bachelor of Science in Chemistry – UFRN – Brazil 2014

English Course – Senac – Brazil 02/2011 – 06/2013

Dallas, TX 75001 214-***-**** ade8vj@r.postjobfree.com

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