Customer Service Sales

Laura Rapp

**** ****** *** ***** ** *****

321-***-**** ********@*****.***

SUMMARY

I have been a part of the customer service industry for the past eight years as a bartender/server. I have developed great customer skills and have achieved my full potential in this field. I am a focused individual looking for a career that I can continue to grow in and improve my true capabilities. I am a highly motivated individual with very strict personal work standards and have the ability to adapt and overcome anything that I have been assigned with. I am pursuing my career in the healthcare field, I just need the opportunity to excel for myself and for your company.

KEY SKILLS

·Organized

·People Person

·Energetic self-starter

·Listening and communication skills

·Microsoft- Word, Excel, Office, Outlook, Power point

·IOS, Windows, and POS

·Customer service Oriented

EXPERIENCE:

April 2015 – Present Bartender/Server

Fishlips Waterfront Bar and Grill Cape Canaveral, Florida

·Properly inventory, maintain supply stock and ensure cleanliness of the work area

·Dependable with a strong work ethic, initiative, flexibility and innovative thinking

·Learn and adapt company’s products and services

·Ensure safety standards and proper work habits are enforced

·Lead Trainer for new bartenders and server staff

·Enter all data from customers’ needs into computer to maintain customer satisfaction

·Strong organizational and complex problem-solving skills

February 2014 – March 2015 Bartender

Grahams Cocoa Beach, FL

·Provide customers with desired seating and outstanding service

·Ensured quality control of food and drink orders as well as proper financial transactions are completed

·Maximized sales with customers to ensure proper rotation of supply has been achieved

·Maintain efficient flow of verbal and written directives

·Highly skilled in mixing, garnishing and serving a wide range of drinks

·Strong track record of efficient inventory management to meet fluctuating trends

August 2012 – January 2014 Server

Carrabbas Merritt Island, FL

•Provided excellent customer service, which resulted in regular customers requesting for my customer service experience.

•Effective use of up-selling and suggestive techniques to increase both food and beverage sales.

•Demonstrated ability to maintain professionalism and clean work in a fast-paced and demanding environment.

•Perform other duties as assigned or needed.

EDUCATION

June 2018 Associates in Medical Laboratory Technician (MLT) Keiser University, Orlando, Florida

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