Customer Service Representative

•*+ years in fast-paced customer service .

•Personable and professional under pressure.

• Motivated customer service specialist with over 3+ years retail experience in a fast-paced, team-based environment

•Flexible

• Driven to exceed sales goals and build long term relationships with customers.

•Patient and empathetic

•Friendly Sales Associate able to work in diverse retail and customer service environments.

Work History

Cashier/ Customer Service,

Bilo – Chattanooga, Tennessee

• Cashier for 5 months

• Promoted to customer service representative.

• Computer Skills

• Customer satisfaction/ won monthly

• Money handling and Counting of safes and deposits.

• Organization skills

• Answered an average of 5-10 calls per day by addressing customer inquiries, solving problems and providing new product information.

•Earned management trust.

•Politely assisted customers in person and by phone.

•Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Kohl's, Chattanooga Tennessee

Cashier, floor staff, customer service representative, 06/2015 to 07/2016

•Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

•Developed reputation as an efficient service provider with high levels of accuracy.

•Greeted customers entering the store to ascertain what each customer wanted or needed.

•Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

•Described product to customers and accurately explained details and care of merchandise.

•Directed calls to appropriate individuals and departments.

Nightly counted drawers and safe

Animal caretaker, 06/2016-2017

Humane Educational society –Chattanooga

•Cleaned animal enclosures and performed minor maintenance.

•Advised owners regarding animal care and supplementary training at home.

•Managed specific animal diets in consultation with a veterinarian.

•Kept clear and accurate records on animal behavior, food intake and medications.

•Unloaded and impounded animals received from animal control and the public.

•Medicated and treated animals daily

• Organizational skills/ fast paced

• Made appointment times for surgery and pick ups(scheduling)

• this is a passion

• olive garden

Chattanooga. Tn.

Server

• Most recent was laid off due to COVID, the restaurant closed

-bartender

-certified trainer

-money handling/safe certified

Education

High School Diploma: 2016

East ridge High School - Chattanooga, Tennessee

3.5 GPA

• Honor roll student

• Involved in sports (softball,soccer)

• Member of the art Club

• Teachers Aid

Skills

Exceptional communication skills

Quick learner

• Accel proficient

Windows proficient

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