Event Management/Food and Beverage /Hospitality Manager/Facility manag

Location:

Salwa, Hawalli, Kuwait

Salary:

Negotiable

Posted:

August 11, 2020

Contact this candidate

Resume:

Page i

Leonard Anslem Pereira

Al Dabbous Street, Fahaheel

P.O. Box 47008

Kuwait

Telephone # Mobile: +965-****-****

Email: *************@*****.***

Intstragram:@anslempereira

Linkedin.com/in/leonard-anslem-pereira

Objective

Securing a Sales/ Event/ Food and Beverage/ Catering Management Position that will effectively utilize acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential to enhance career development, with my experience, I could always mentor and train young generation managers and leaders to excel in the future.

At this present moment, looking for a suitable position in Kuwait since I have valid Civil ID, Which could be transferred, other geographical areas are welcomed too. Summary of Qualifications:

A professional Hotelier with over 32 years of progressive experience within the Hotel and food Industry and administration maintenance, the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. WORK EXPERIENCE

Hyatt Regency Hotel Al Kout Mall

Director Events Sales from February 2019 – July 2020 Department Head

Job Responsibilities

Managing the Event sales and operation team

Taking full control in budgeting and re forecasting in banquets

Take part in the annual business plan

To generate and maintains customers of defined accounts / areas through sale calls and entertainment

Maintaining relationship with existing customers through regular review visits – Assist in strategy formulation for the unit, in order to achieve a greater market share

Design and develop sales & marketing plans/programs for the unit to ensure customer loyalty

and maximum revenue.

Page ii

Develop a means by which to continuously measure the program effectiveness as well as to track the trends in local marketplace and beyond, which would impact demand for the hotel.

Build an accurate and effective database of current and potential guests/accounts/MICE accounts

Site inspections familiarization trips to the hotels.

Develop a comprehensive market mix guideline and ensure sales as per those targets. Identify key customer needs through formal research, survey, sales calls & meetings. Park Hyatt Jeddah - Marina Spa and club – Jeddah Saudi Arabia Director of Events Sales - from October 2008 - February 4 2020 – (10 Years in total) Was an active member and Department Head of the pre-opening team. Supported and prepared Pre-opening tasks on service standards and setups, uploaded necessary details into Delphi, Sales and events system.

Job Responsibilities

Managing the catering sales and operation team

Taking full control in budgeting and re forecasting in banquets, take part in the annual business plan

To generate and maintains customers of defined accounts / areas through sales activities

(face to face sales calls, telephone calls, entertainment) To maintain a high level of exposure for the hotels through direct sales, telephone, written Communications.

Creating & Handling Travel sector, Banking’s, & Corporate Business in the area (Jeddah) To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity To implement & executes all sales objectives and action plans to reach and exceed targets set To solicit and serves transient and group MICE business meetings. Corporate and Social Events, To ensure that the response to any business request is actioned within 24 hours by team To provide feedback to the DOS on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in market areas,

To arrange site inspections/familiarization trips to the hotels and private sectors Page iii

To schedule all pre & post – conference meetings, as required, and invite Management Departments (where applicable)

Managing the entire banquet Events and operation, in scheduling, briefing, and chairing the ten day forecast meeting schedule by the Events department. Director of Catering - Grand Hyatt Muscat – Oman - From June 2005 to October 2008 Department Head

My daily work scope is to manage and run the Banquet sales & operation team. Actively sell Convention and MICE Events. Chair daily Sales and operation meeting. Conduct the weekly forecasts meeting.

Assist Director Food & Beverage in the annual operating budget and the business plan. Upgrade and develop menus, theme parties, coffee breaks, meeting setups as per the Hyatt Brand standards in operations.

Conduct Sales calls and meeting top clients. Implement effective selling approach for members of the sales team. To generate and maintains customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment) Develops formal training tasks on standards and conducts on the job training along with the departmental trainers in order to build more knowledge and cohesive team with strong emphasis on staff empowerment.

My additional responsibility is overlooking five food and beverage outlets in the absence of the Assistant director of Food & Beverage. Assistant Manager – Senior- Conventions

Grand Hyatt Dubai- Conventions Center - Pre –Opening Team - February 2003 to June 2005 Was a member of the Pre – opening team in the largest and most sophisticated with luxury Convention Center in Dubai with over 6340 square meters. Played and very active on opening tasks/ service standards and setups. Also was active member preparing and executing major events including the IMF conference, as Hyatt played a major role in hosting Royal Gala theme dinners and large conventions Responsible in doing the daily Staff allocation, training internal staff from outlets in Banquet operation in order to cut down on staff cost. I was the main link between my department and a part-time agency, which provide a major bulk of staff on a daily basis. Page iv

Provided training for this agency staff on a quarterly basis, and was also responsible on monthly Profit and loss statement of my department, as part of my daily routine Supervised 38 full time team members and around 80 to 100 casuals on a daily basis. Net Delphi Training Events Department Grand Hyatt Dubai 2004 Hyatt Regency Hotel Riyadh Saudi Arabia – Old Airport Road Conference and Banquet Manager – January 1999 to September 2002 Hyatt Regency Riyadh

Efficiently manage the entire banquet and outside catering team. was charge of day-today operation, such as Scheduling, Logistics, planning and execution of small and large Events. Conducted sales calls together with Director of food and Beverage to capture major events and to maintain good relationship with the clients Was awarded Quarterly Manager of the First Quarter 2001 Hyatt Regency Riyadh Banquet Service Manager – September 1997 – December 1998 Hyatt Regency Riyadh:

In - charge of the banquet service day to day operation, conducted major themed Outside Caterings

Ensure service and equipment standards are met, controlling the expenses and overtime for all permanent and casual staff members.

Food & Beverage Management Trainee – September 1996 to September 1977 Hyatt Regency Riyadh:

Successfully completed intensive training in all Food & Beverage outlets, stewarding, banquets and kitchen etc.

Al Khobar Saudi Arabia

Restaurant Manager / Operation Manager – December 1992 to August 1996 Responsible in executing operation of Pattis France Coffee shop and the exclusive Le – Soufflé Restaurant, with an overall seating capacity of 250 covers of dining and in dining events and active role personally on Royal Functions discussion and offsite catering. Scope of Responsibility, day-to-day operation supervision including maintenance, purchasing, and maintaining all hygiene level.

Page v

Hotel Ceylon InterContinental Hotel Colombo Sri Lanka Banquet Operations Manager: From March 1991 to December 1992: During my stay, I was fully responsible of all operation in Banquets with a Staff brigade of 75 Waiters, 1 Assistant Head Waiter and 2 Captains, Handled Banquet Manager routine work during his absence. Conducted Training on Food and Beverage Services United States Military Training Mission Riyadh Saudi Arabia (USTMTM) From February 1988 to February 1991:

Club Operation Assistant/ Team Leader

Was overall responsibility of handling day to operation of three-meal restaurant. Dining served only for Military Personnel and their families I had a Staff brigade of 15 waiters with a seating Capacity of 200, Serving Ala – Carte Menu. Executed weekly themed and BBQ nights.

Was also given an additional task of operations, maintenance, and hygiene, up keeping of Mission Inn day to day operations.

Served during the Gulf War, was offered an appointment on Part time basis as club operation Assistant after my normal duty hours to feed 1500 to 2000 Soldiers for each meal under difficult conditions. Handled operational, Menu Planning and purchasing. This Operation continued until my contract ended in February 1991. Hotel Ceylon InterContinental Hotel Colombo Sri Lanka – 1983 – 1987 Joined Hotel Ceylon Inter –Continental, Colombo Sri Lanka as a Trainee Food and Beverage waiter to

Permanent waiter / Promoted to Captain in 1987

During this exposure, I went through training in every F&B outlet. Page vi

Certificates and Awards achieved:

Employee of the Month 1985/1988,

Guest Courtesy Certificate1986

ADDITIONAL RESPONSIBILITIES WITH HYATT INTERNATIONAL New Hotels Envisions Sales System Installer/ Task Force, and Admin Support Was Nominated a specialist trainer on envision for new properties within the region of Middle East with

Envision System Administrator, Supported many new hotels opening, as task force on system setting.

Below are the few hotels which was covered

Park Hyatt Jeddah Marina Club and Spa: October 2015

Hyatt Regency Riyad Olaya Saudi Arabia: November 2016

Hyatt Regency Hotel Al Kout Mall Kuwait: February 2019

Park Hyatt Doha Qatar: December 2019

Task force support in opening of the new conference center at Hyatt Regency Baku Azerbaijan

The tasks completed

Tasks breakdown training, Conference setup standards, Service sequence of all meals Coffee break setup and standards, Training management team and service personnel Breakfast, Lunch and Dinner standards

Implement banquet organizational chart, organize all store rooms Meeting rooms setups and maintenance and attributes Item Catalog and menu preparing and inputting

Hotels Administration, Hotel room and food and beverage average rate configuration Hotel budget admin

EAS group bill, and event detailing

Page vii

OTHER CREDENTIALS

Driving License: Valid Saudi Driving License

Computer literate: well versed in Microsoft office, word and excel, PowerPoint, REFERENCES:

Ms. Jill Prentice

Director of sales system

Hyatt International, Europe Africa and Middle East Email: ****.********@********.***

Phone: office +41-44-279-****

Phone: Mobile +41-79-251-****

Mr. Ashwini Kumar