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Lead Business Analyst

Location:
Riyadh, Saudi Arabia
Posted:
August 11, 2020

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Resume:

Mohammad Azheruddin

Mobile: +919*********

ade8nt@r.postjobfree.com

Professional Summary

To work as a Software Professional in a reputed organization that allows me to make meaningful contributions by providing challenging opportunities to prove myself worthwhile to the organization and at the same time provides avenues for learning and professional growth

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Job Profile

I am self driven technology enthusiast having 13 years of experience in IT consulting for Retail Banking Domain (Cards, Loans, and Transaction Banking) working with HSBC Technology India. I am currently working as a Lead Business Analyst. My work includes but not limited to the below.

Work with the business to identify opportunities for improvement in business operations and processes.

Involved in the design or modification of business systems or IT systems.

Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs.

Gathers, documents, and analyses business needs and requirements.

Solves business problems and, as needed, designs technical solutions.

Documents the functional and, sometimes, technical design of the system.

Interacts with system architects and developers to ensure the system is properly implemented.

May help test the system and create system documentation and user manuals.

Experience:

1)Working as a Lead Business Analyst for HSBC Middle East Bank from Mar’19

2)Worked as a Senior Business Analyst for HSBC Middle East Bank from Sep’17 till Feb’19.

3)Worked as a Business Analyst for HSBC Middle East Bank from Jan’17 till Sep’17.

4)Worked as a Technical lead for HSBC Middle East Bank from Jan’16 till Jan’17

5)Worked as an Onsite Co-coordinator for HSBC Middle East Bank as a IT Solution Analyst at Dubai location from Jan’15 to Dec’15

6)Has worked as a Module lead in HSBC Global Technology, from Dec’12 to Dec’14

7)Has worked as a Senor Developer in Project Beagle migration from HCC to

Mainframe from Jan’10 to Nov’12

8)Was a Team member in SATYAM computers Limited Hyderabad from June’07 till Dec’09

Technical Expertise

My Skills are IT/Business Consultancy in banking with distinct focus on below.

Payments

Credit cards

Debit cards

Commercial / Corporate / Business cards

Virtual Cards

Digital Banking (Mobile/Internet/3rd Party/Open Banking)

Risk (Credit Decision and Credit Management

Fraud (Based on Models & Customer Insights Modelling)

Lending (Unsecured Lending)

Digital Wallets (Apple Pay, Samsung Pay, Google Pay)

Payment Gateways (Visa/MasterCard/Local Networks)

ATMs

POS

Ecommerce

Educational Qualifications

Year

Exam Passed

Board/University

Percentage

2007

B.E ( E.C.E)

Osmania University

81

2004

Diploma

SBTET

83

2001

S.S.C

Board of Secondary

83

Training and Seminars

Certified Business Analyst – HSBC’s version of CBAP – Based on IIBA’s BABOK

VISION PLUS Base I Training — Introduction to V+, Date Routines, ABEND Routines, Account Walk through, Account Boarding, ABEND resolving

VISION PLUS Base II Training — Sub-system Training and the flow between modules.

VISION PLUS Certification — Completed internal VISION PLUS certification for CMS, FAS, and LMS subsystem.

Fresher Learning Program — Concepts about MVS Operating System, COBOL, JCL, VSAM, DB2 and CICS

Project Details

Project #1

Project Title : HSBC MENA Ondot

Team Size : 20

Role : Lead Business Analyst

Duration : Aug’19 – Till date

Methodology : SCRUM

Framework : Agile

Project Description:

Ondot is a third party application which connects to HSBC and aims to empowering our cardholders to control their cards through the application and perform various self service functions on the go. Few of the services which can be performed via Ondot application is given below once the card is successfully added to it.

1)Switch On/Off the card

2)Set spend limits

3)Set merchant restrictions.

4)Set geographical restrictions.

5)Raise a lost and stolen request.

HSBC will connect to Ondot real time and all the authorization on the card which is enrolled for Ondot will be referred to it to get the card control setup by the customer. Based on the decision given by the Ondot application, the authorization is either approved or declined. Ondot also allows sending Push notification real time in the form of SMS to customer which can be used for marketing strategy.

Customer can see all his authorization and control his monthly spend a more planned way. He can as well raise a dispute for any transaction which is not done by him.

This project aims to launch the Ondot application via a standalone application which is easily downloadable by customer and customers can then enroll their cards to setup the controls. The plan is to launch this by Dec’20.

Responsibilities:

As a Business Analyst for the project responsible for:

Talking to Business to understand what all features are required for the product.

Converting the requirements into User stories and passing on to the various teams for development.

Participate in various discussions between Ondot and business to provide solution design.

Participate in regular team meeting to ensure that the delivery of work is s per User stories.

Participate in the Sprint review discussion with Scrum Master and Product owner.

Project #2

Project Title : HSBC Jade

Team Size : 10

Role : Lead Business Analyst

Duration : Nov’18 – 2019

Methodology : SCRUM

Framework : Agile

Project Description:

JADE will be created as a new standalone proposition that will focus on ultra-high-net worth top tier individuals to offer them premium financial products and services, unique and exciting opportunities which will build a deeper relationship with the client and provide growth opportunities to HSBC.

Vision of this change is to penetrate deep into HNWI segment of clients and attract more business to HSBC in terms of JADE. The sources of growth are as follows:

1.Increased number of NTB clients on-boarded by accredited JADE RMs directly into JADE proposition

2.Retention of Top-tier clients by upgrading them to JADE proposition and thereby reducing the chances of them closing the relationship with HSBC

3.Focus on more number of clients getting converted into JADE due to the premium and tailor-made product offerings such as Lombard lending, Universal life etc.

Responsibilities:

As a Business Analyst from cards responsible for:

Talking to Business to understand what all features are required for the product.

Converting the requirements into User stories and passing on to the various teams for development.

Participate in various discussions between business and other interface teams to provide solution design.

Participate in regular team meeting to ensure that the delivery of work is s per User stories.

Participate in the Sprint review discussion with Scrum Master and Product owner.

Project #3

Project Title : HSBC MENA CSU

Team Size : 10

Role : Senior Business Analyst

Duration : Dec’17 – July'18

Methodology : SCRUM

Framework : Agile

Project Description:

HSBC being the foreign bank in the UAE, had Central bank restriction over how many branches it can open. However there is no restriction in opening the Customer Service Units (CSU). The scope of the project is to introduce enhanced digital capabilities to CSU.

The Digital CSU initiative aims to provides features and services for the Customer to board their profile instantly via Straight Through Processing (STP) and print the tools (Cards and Cheque book) immediately in staff controlled journey.

By using tablets and touch screens to fill out the digital e forms, customer can open a new account and apply for credit card instantly. Any signature required are recorded digitally on tablets.

With all the facilities in the CSU, customer goes out with his Cheque book, cards which can be used instantly without waiting for any further activation or approvals.

Responsibilities:

As a Project BA responsible for:

Talking to Business to understand Sprints breakdown which can give maximum output in the MVP delivery.

Converting the requirements into User stories and passing on to the various teams for development.

Participate in various discussions between Ondot and business to provide technical feedback.

Participate in the Sprint review discussion with Scrum Master and Product owner.

Project #4

Project Title : HSBC MENA Digital Wallet Launch

Team Size : 15

Role : Project SME

Duration : Jan’17 – Nov’17

Environment : COBOL, JCL, VSAM, CICS

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Endevor, TWS, IBM Debug, Fault Analyzer

Project Description:

Apple/Samsung Pay is a mobile payment and digital wallet service by Apple and Samsung that allows users to make payments using the Phones in an easy secure and private way.

HSBC is a one of the leading bank in the world in Banking and financial services. It has its presence in more than 25 countries spanned across 5 continents. As part of the banking support across Middle East it has spanned its business in more than 6 countries which includes countries like UAE, QATAR, BAHRAIN, OMAN, LEBANON and EGPYT. The HSBC Middle east banks support both credit and debit cards and it has around 6 million customer spanned across Middle East.

This project is a new service that allows credit, debit cardholders to make purchase with their Mobile (Apple and Samsung) leveraging the digital ‘tokenization’ into an embedded secure element with NFC facility. The project is in line with HSBC digital payments for our cardholders. This will provide customers with an array of capabilities that simplify and enhance the payment experience and increase digital engagement.

Responsibilities:

As a SME responsible for:

Taking up the Functional specs and preparing the HLD and Technical design

Interacting with different teams to understand their work and coordinate for smooth delivery.

Participate in the Certification testing with Visa and Master card.

Conducting regular team meeting to ensure that the delivery of work is on time.

Participate in the Sprint review discussion with Scrum Master and Product owner.

Preparing the test cases for the new COBOL programs and then getting them reviewed by testing team for scope and applicability.

Preparing the Baseline packages through endeavor and scheduling changes using TWS work scheduler.

Project #5

Project Title : Development and maintenance support for HSBC Middle East

(Dubai, Oman, Qatar, Bahrain, Egypt, Lebanon)

Team Size : 7

Role : Technical Lead

Duration : Jan’16 – Dec’16

Environment : COBOL, JCL, VSAM,CICS

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Endevor, TWS, IBM Debug, Fault Analyzer

Project Description:

HSBC is a one of the leading bank in the world in Banking and financial services. It has its presence in more than 25 countries spanned across 5 continents. As part of the banking support across Middle East it has spanned its business in more than 6 countries which includes countries like UAE, QATAR, BAHRAIN, OMAN, LEBANON and EGPYT. The HSBC Middle east banks support both credit and debit cards and it has around 6 million customer spanned across Middle East. This project deals with providing 24 x 7 production support for all Middle East countries and to ensure that the nightly batches run smooth with no abends to meet SLA norms.

The main objective of the project is to develop new functionalities which enhance the system to provide better customer experience and attract new customer base.

Responsibilities:

As a technical Lead responsible for:

Taking up the Functional specs and preparing the HLD and Technical design

Interacting with different teams to understand their work and coordinate for smooth business.

Conducting regular team meeting to ensure that the delivery of work is on time.

Participate in the Sprint review discussion with Scrum Master and Production owner.

Preparing the test cases for the new COBOL programs and then getting them executed.

Reviewing the newly developed COBOL codes for functionality and then approving them for production baseline.

Preparing the Baseline packages through endeavor and scheduling changes using TWS work scheduler.

Project #6

Project Title : RTB support for HSBC Middle East

(Dubai, Oman, Qatar, Jordan, Iraq, Bahrain, Egypt, Pakistan)

Team Size : 8

Role : Onsite Coordinator

Duration : Jan’15 – Dec’15

Environment : COBOL, JCL, VSAM,CICS

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Endevor, TWS, IBM Debug, Fault Analyzer

Project Description:

The main objective of the project is to run daily production batches, ensuring smooth batch flow, resolving the abends during batch as early as possible by providing temporary resolution and later of coming up with permanent resolution. Finding the root cause in case of failures and providing resolution for the occurring abends. Besides this, some series of jobs are running, need to keep checking job aborts.

Apart from the daily batch runs, as part of the project, need to resolve the issues and concerns raised by the user on daily basis by interacting with various parties.

Responsibilities:

As an Onsite Coordinator responsible for:

First level of interaction with all Business users and various team’s BA to understand the queries and convert them into technical queries such that the team can understand and work on it.

Interacting with different teams to understand their work and coordinate for smooth business.

Conducting regular team meeting to ensure that the delivery of work is on time.

Attending the Crisis and MIR (Major incident Review) Calls whenever there is a Crisis.

Reviewing the fixes which comes for production baseline and approve them after thorough validation.

Present the production release in the Quality review meetings and clarify any queries before they are approved for production release.

Project #7

Project Title : RTB support for HKRCC countries for HSBC bank

(Singapore, Brunei, Thailand, Philippines and Srilanka)

Team Size : 15

Role : Module Lead

Duration : Dec ’12 – Dec ’14

Environment : COBOL, JCL, VSAM,CICS

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Endevor, TWS, IBM Debug, Fault Analyzer

Project Description:

HSBC is a one of the leading bank in the world in Banking and financial services. It has its presence in more than 25 countries spanned across 5 continents. As part of the banking support across Asia pacific it has started its credit card business in the HKRCC countries which includes Singapore, Brunei, Thailand, Philippines and Srilanka. HKRCC countries currently has around 6 million credit card holders under the above mentioned HKRCC countries. This project deals with providing 24 x 7 production support for all the HKRCC countries and to ensure that the nightly batches run smooth with no abends to meet SLA norms.

The main objective of the project is to run daily production batches, ensuring smooth batch flow, resolving the abends during batch as early as possible by providing temporary resolution and later of coming up with permanent resolution. Finding the root cause in case of failures and providing resolution for the occurring abends. Besides this, some series of jobs are running, need to keep checking job aborts.

Apart from the daily batch runs, as part of the project, need to resolve the issues and concerns raised by the user on daily basis.

Responsibilities:

As a Module Lead at offshore responsible for:

Ensuring that all the files have been uploaded successfully before the start of batch.

In case of any delay in uploading of the files, holding the batch by being in

Continuous contact with the CSC helpdesk team.

Jobs and batch monitoring.

Escalating the matter in case the SLA’s are not being met.

Providing the temporary solution so as to continue with the batch.

Filling up all the details in the Kintana and sending it to client.

Making changes in JCL and PROCS if necessary.

Providing a permanent solution to the abends.

Also generating REPORTS either through Easytrieve Plus or COBOL whenever requested by client.

Was single point of contact for Disaster Recovery twice.

Was involved in 11.1 compliance for compilations and test batch runs

Project #8

Project Title : HKRCC Project Beagle migration from HCC to Mainframe

Team Size : 15

Role : Team Member

Duration : Jan’10 – Nov‘12

Environment : COBOL, JCL, VSAM, CICS,

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Project Description:

As part of this project, the Asia specific countries which include Singapore, Brunei, Thailand, Philippines and Srilanka were converted from AS400 environment to Mainframe environment. This was one of the major conversion project which was performed on Credit Cards system. There were multiple teams formed for this project which included the below team.

a)CORE GAPS

b)INFRA

c)CONVERSION

d)INTERFACE

Responsibilities:

As part of the Core Gaps team member I was responsible for:

Identify the gaps between the legacy system and the mainframe system and bridge them so that the functionality works after conversion.

Develop the new functionality which can run on the new platform ( Mainframe )

Performing Unit testing and system integration testing for the codes developed

Participate in the Implementation Walk through and support the UAT and pilot.

Support the live implementation and help resolve the post implementation issues

Project #9

Project Title : Production Support for GE MOMEY INDIA

Team Size : 09

Role : Team Member

Duration : Jan ’10 – June ‘11

Environment : COBOL, JCL, VSAM

Tools : FILE-AID, Easytrieve, Changeman, OMCS, Contrl-M,

Project Description:

GE MONEY in INDIA helps SBI to process its Credit Cards with the help of SATYAM Comp. as the software vendors. SBI at present has around 1.7 million credit card holders under three main Organizations: GE, TATA and SBI itself. This project deals with providing 24 x 7 production support to GE APAC (INDIA) and to ensure that the nightly batches run smooth with no abends to meet SLA norms.

The main objective of the project is to run daily production batches, ensuring smooth batch flow, resolving the abends during batch as early as possible by providing temporary resolution and later of coming up with permanent resolution. Filling all the batch and abend details in Kintana (A tool for entering every night’s batch details).Finding the root cause in case of failures and providing resolution for the occurring abends. Besides this, some series of jobs are running, need to keep checking job aborts.

Apart from the daily batch runs, as part of the project, need to resolve the issues and concerns raised by the user on daily basis.

Responsibilities:

As a team member I am responsible for:

Ensuring that all the files have been uploaded successfully before the start of batch.

In case of any delay in uploading of the files, holding the batch by being in

Continuous contact with the CSC helpdesk team.

Jobs and batch monitoring.

Escalating the matter in case the SLA’s are not being met.

Providing the temporary solution so as to continue with the batch.

Filling up all the details in the Kintana and sending it to client.

Making changes in JCL and PROCS if necessary.

Providing a permanent solution to the abends.

Also generating REPORTS either through Easytrieve Plus or COBOL whenever requested by client.

Was single point of contact for Disaster Recovery twice.

Was involved in 9.1 compliance for compilations and test batch runs

Mainframe Project Details

Project #1

Project Title : LEGACY ODERING SYSTEM

Client : SCSL-SLC

Team Size : 5

Role : Team Member

Duration : Oct ’07 – Nov ’07

Environment : COBOL, JCL, CICS, VSAM, DB2

Project Description:

This project is aimed at developing an Online ordering for telephone Connections. This System is an Online based application that can be accessed by the company employees. This application will automate the new telephone connections for the customers and manage the entire accounts of the customers including the services such as plans, customer service, billing, and inventory.

Key Responsibilities

Understanding, Analysis and Review of Business/Technical Requirements

Impact Analysis and Estimations

Designing the TD (Technical Design) with COBOL, Review and walk thru with the clients

Coding

Preparation and Review of Unit Test Plans, Scripts and Results

Personal Profile

Name : Mohammad Azheruddin

Father’s Name : Mohammad Mazheruddin

Date of Birth : 14h Aug, 1986

Sex : Male.

Marital Status : Married

Nationality : Indian.

Languages Known : English, Hindi, Urdu and Arabic.

Passport : P5318147

Address for Communication : 9-4-87/G/1, Al-Kareem Colony,

Tolichowki, Hyderabad,

A.P 500008

Mobile Number : +919*********



Contact this candidate