Front Office Manager

SHAIKH MOHAMMED JAVED

*th Shah Vazir, *th Road,

Parksite Colony, Vikhroli (west)

Mumbai-400079, India. Mobile No: +91-992*******

E-mail > ******.*.*******@*****.*** / *************@*****.**.** Objective Secure a successful & challenging position with an organization which will utilize my ability & expertise, resulting in personal growth &career advancement. Key Skills International Exposure, Pre-opening, Excellent Communication, Team Player, Train the Trainer Skills, Strong Guest Relations, Problem Solving, Revenue Analysis, Target Oriented, Software Proficiency, Grid-Management.

Achievements.

Best Employee, Rodas Hotel 2012.

Best Employee, Rodas Hotel 2009.

Best Employee, Rodas Hotel 2007.

Best Employee, Rodas Hotel 2004.

Best Ecotel Painting Award, Rodas Hotel 2003.

Best Performer in Inter Hotel Cricket Championship, Zakher Hotel, U.A.E.1999.

Volunteered for Rural Re-Construction Camp during academic year 1988. Job Profile

To effectively deputise for the Operation Manager / Front Office manager in their absence.

To take effective day to day control of all operational departments; including Front Office, Concierge, Food & Beverage, Housekeeping, Bars and Night Management.

Daily conducting briefing, before & ends of each shift.

Check VIP arrivals & escort the guest accordingly.

Reviews & completes Credit Limit Report.

To ensure effective communication between departments to ensure effectiveness of services are maximized to promote the exceeding of Customer expectations and experiences within all the Hotel areas.

Approves & signs for allowances, rebates etc.as required by front office cashier.

Troubleshoots all guest issues & problems promptly & diplomatically.

Trains & cross trains all front office personnel.

Schedules & approves Duty Roaster for front office.

Reservations (Managing Electronic Channels / Web Portals & Corporates)

(MMT, Agoda, Expedia, Booking.Com, Clear Trip, HRS.etc.)

Generating necessary reports.(daily,weekly & monthly).

Monitoring Staff, delivery of operations and services in line with Hotel and GM's requirements.

Evaluates & update various Night Audit reports before Day End Process.

Assist EAM.in SWOT & Budget Analysis.etc.

Experience:

Unique Tours & Travels 01/11/2015 Till Date Executive Manager

(operations)

Palm Hotel (5*)

Baghdad, Iraq

28/05/2014 31/10/2015 AFOM

(Sr.Duty Manager)

Hotel Rodas (Ecotel)

(The Fern Group / Mumbai/India)

10/04/2007 Till 13/09/2013 Duty Manager

Hotel Elite Suites (4*)

(Manama / Bahrain )

06/01/2005 Till 10/01/2007 Front Office Executive

(Guest Relations)

Hotel Rodas (Ecotel)

(The Fern Group / Mumbai/India)

10/07/2002 Till 30/12/2004 Front Office Supervisor

(Shift Leader)

Hotel Grand Continental(4*)

(BBG/Abu-Dhabi / UAE)

02/02/1998 Till 31/10/2001 General Cashier / Front Office Executive

World Economic Conf ‘ 97 (Doha /

Qatar)

14/11/1997 Till 25/12/1997 General Cashier

(Forex)

Hotel Fariyas ( 4*)

(Mumbai / India)

04/10/1996 Till 31/10/1997 Reception / Front Office Cashier Hotel Mid-Town

(Mumbai / India)

01/03/1995 Till 30/09/1996 Reception / Front Office Cashier Hotel Ritz ( 4*)

(Mumbai / India)

01/01/1992 Till 31/01/1994 Front Office Cashier

Educational Summary:

S.S.C Mumbai University 1986

H.S.C. Mumbai University 1988

F.Y.B.COM R.J.College (Ghatkopar/Mumbai) 1989

S.Y.B.COM R.J.College (Ghatkopar/Mumbai) 1990

Additional Qualification:

Train the Trainer Certificate / Hotel Meluha 2012.

Successfully completed Grid International Inc. / Hotel Meluha 2012

Certificate in Hospitality Skills / Elite Group,Bahrain 2005

Diploma in Computer Skills / Language (Excel, Word, Power Point, Internet, etc) Al Rawaiee Training Institute (Interman / Sharjah, UAE 2001)

Diploma in Reception & Telephone Manners (Davars College of Commerce, Fort, Mumbai – 1997) Software Proficiency:

Fidelio, IDS (Fortune Enterprises),Shaw-Man, (PMS),Host-In, UNIX, P.O.S.,Winhms, Pro-Logic (WISHNET), Omega, Tally ERP-9

Languages Known :

Written Spoken

English

Arabic

Hindi

Marathi

Gujrati

Chinese

Personal Details:

Date of Birth: Born on 1st May 1968 (Taurean)

Marital Status: Married

Hobbies: Boxing, Cricket, Love to play chess in leisure Passport Details:

Passport No : L4347004

Date of Issue :20/08/2013

Place of Issue : Mumbai, India

Date of Expiry: 19/08/2023

SHAIKH MOHAMMED JAVED.

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