Social Media Manager
Resume:
Sean L. Arteaga
Tempe, AZ 85282
(480) 586 - 6580
***********@***.***
August 2020
To Whom It May Concern:
With over 20 years of experience in a variety of coaching positions, I am confident in my ability and passion to become a positive addition to your leadership team.
As you can see by my enclosed resume, I have a M.Ed. in Curriculum and Instruction from Arizona State University.
I have energetically and passionately filled many leadership roles at the places that I have worked at, both as an assistant as well as the main lead. I have a strong understanding of business management, financial, and leadership principles. I have the ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. By using a wide range of technology, I have helped lead a team of instructional designers using technological problem-solving techniques in order to create educational curriculum that met both state and federal standards.
As a curriculum coach working with other educators, I have coached and guided teachers to make sure that they are using best practices in order to meet both state and company standards.
I have used a variety of approaches in order to help motivate teams in order to meet a variety of company goals. Techniques including setting clear goals, giving positive feedback, applauding achievement and helping others development their own skills.
As a multi-office manager for H&R Block, I helped guide and instruct other tax pros to meet their personal goals, which in turn saved time and showed an increase in sales and profits. As a curriculum coach for the Leona Group, I successfully organized seminars, meetings, team-building activities, and collaborations with other companies. This resulted in an increase in using a variety of teaching techniques to meet the needs of our parents and students. I believe these experiences have helped me to develop excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Wherever I have worked at, I have used my traditional classroom experiences, appropriate technology and date-driven decision making in order to help create a positive working environment inside where coworkers are free to share their thoughts and ideas for improving standards and processes.
In my leadership and service-oriented positions, I have shown a commitment to being a highly organized person while providing exceptional service to customers and support to staff members. Having the knowledge and experience in creating instructional materials and utilizing theory behind adult learning, I welcome the opportunity to meet with you and discuss how my extensive experience, team-work philosophy, and innovative skills would benefit and work with your particular needs.
Thank you for your time and consideration. I look forward to hearing back from you soon.
Sincerely,
Sean Arteaga
(480) 586 – 6580
***********@***.***
EDUCATION:
M. Ed. - Curriculum and Instruction, Arizona
State University, Tempe, AZ. (1999)
Concentrated my studies on using technology in education to teach and develop courses for a variety of needs using best practices in adult learning to help promote active learning.
B.A. Secondary Education - Mathematics, Arizona State University, Tempe, AZ.
(1995)
WORK EXPERIENCE:
Multi Office Manager/Tax Preparer (January 2015 – Present)
H&R Block – Phoenix Arizona
Managed office staffing, operations, and logistics for multiple tax offices
Networked and marketed business to develop customer base and increase business clientele.
Established and achieved business and profit objectives.
Responsible for the hiring, training, motivating and coaching employees in order to ensure that they provided attentive, efficient service to customers.
Generated reports and presented information to upper-level managers or other parties.
Assessed employee performance and provided helpful feedback and training opportunities.
Delegated responsibilities and supervised business operations
Responded to calls and emails within 24 hours, using company's proprietary database to note calls and send emails.
Coached and led the teams to deliver outstanding client service and exceed targeted goals.
Assisted in the development and execution of office-level business plans.
Worked with clients to analyze tax documents, determine deductions, and prepare both Federal and State tax returns.
Ensured staff members follow company policies and procedures.
Generated reports and presented information to upper-level managers or other parties.
Teach a variety of in-person income tax courses in order to help recruit new seasonal employees.
Adjunct Faculty Member: The University of Phoenix (November 2008 – Present)
Responsibilities:
Teach courses online using the University of Phoenix’ learning management system.
Taught graduate level courses regarding the theory of curriculum and assessment to adult learners working on their Master’s degree in Curriculum and Instruction.
Used a variety of technology to teach the courses in an active online environment.
Facilitate online courses using a variety of best practices for diverse adult learners earning their Master’s degree in Education while participating as active students.
Work as a teacher mentor to help new math instructors facilitate their courses at the University of Phoenix.
Adjunct Faculty Member: Bryan University (August 2012 – August 2015)
Responsibilities:
Taught e-Learning courses online using a variety of technology and Bryan University’s proprietary learning management system.
Facilitated online courses for diverse adult learners earning their Bachelor’s degree in a variety of healthcare related fields.
Worked in a team environment to using instructional design in order to review and make changes to courses when necessary.
Used a variety of technical programs to solve problems. Blackboard, Moodle, and other learning management systems were utilized.
Math Teacher
Arizona Connections Academy (July 2009 – July 2011)
Taught math in a hybrid E-Learning environment of computer-based instruction/online curriculum.
Applied best practices while teaching in order to teach e-learning math courses using a variety of technology.
Successfully worked in a group environment to increase math AIMS scores from the previous year.
Worked in a team environment to make sure that the needs, goals, and expectations of the students were being met.
Curriculum Coach for The Leona Group
The Leona Group (June 2004 – June 2009)
Responsibilities:
Worked in a team environment to develop training and faculty development in order to improve student outcomes and raise AIMS test scores.
Used data-driven decision making while researching topics that faculty expressed interest in training.
Trained faculty to use traditional and non-traditional methods, including various "Sheltered English Immersion" techniques, in their classrooms.
Supervised and provided teachers with feedback while utilizing the cognitive coaching method.
Trained others by speaking in public, in groups, as well as electronic media.
Assessed employee performance and provided helpful feedback and training opportunities, including training on how to use a variety of technology in their classroom.
Increased teacher retention rate by creating a positive working environment where each staff member had a chance to voice their concerns and use data-driven reports to convey that their concerns were being met.
Helped insure and document that the school met various state and federal
requirements, including NCLB.
Successfully organized seminars, meetings, team-building activities, and collaborations with other companies and vendors.
Developed systematic lesson plans/course outlines emphasizing long and short-term goals and assessment.
Used verbal and written communication skills to address the needs of various stakeholders.
Instructional Designer/Curriculum and Instruction
Pinnacle Education (August 2002 - June 2004)
Responsibilities:
Assessed the effectiveness of existing courses by using data-driven decision making and other metrics to ensure that the courses aligned with state curriculum guidelines.
Worked in a team environment and with various Learning Management Systems, including blackboard and other proprietary LMS, in order to create curriculum for use in on-line learning.
Used the Understanding by Design pedagogy for use in instructional design to create online courses that met both state and national standards.
Used WYSIWYG multimedia tools to develop multimedia pieces.
Instructional Designer
E2020 (Contract work January 2001 – December 2005)
Responsibilities:
Used internet-based tools and best practices to create web-based math curriculum for their clients.
Participated in the development of a wide variety of student assessment activities.
Created instructional materials using a variety of technology and instructional content.
Senior Courseware Developer
KnowledgeNet (May 1998 - August 2002) http://www.knowledgenet.com
Responsibilities:
Facilitated a team of eight people who were responsible for creation and maintenance of instructional interactive training products, curriculum, and materials.
Worked closely with internal and external customers to customize and implement
training needs.
Created visual concepts and produced storyboards that direct graphics, animation, and video specialists in construction of finished product.
Used a variety of technology to developed interactive exercises used in teaching the course material.
Coordinated with subject matter experts in order to translate business objectives into learning solutions and ensure all materials are instructionally sound.
Coordinated specialized training for new hires/staff development.
Math Teacher at Gilbert High School
Gilbert Unified School District (July 1996- May 1998)
Responsibilities:
Member of Gilbert High School's Technology in Classroom committee
Developed systematic lesson plans emphasizing long- and short-term goals and assessment.
Provided students with individual attention.
Worked productively with staff, students and parents.
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