Administrative Specialist, Credit and Collections Supervisor

ROWENA TUIBEO LOPEZ

Address: #**-** *. ******* ******, Pasay City

Mobile No. +639-**-***-****

Email **************@*****.***

OBJECTIVE

To secure employment in a dynamic and progressive organization that will utilize my skills and knowledge, enhance my communication and interpersonal skills, and provide opportunities for career and personal development.

PROFESSIONAL EXPERIENCE

September 2019 to present LEXWISE INCORPORATED

Penthouse 1, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas Center Pasig City, 1605 Philippines

Brief Description of the Company: An independent, local lawyering service provider to support your every legal concern.

Designations/Duties and Responsibilities

September 9, 2019 to present Administration and Support Officer

Data entry (preparation of all billings due for the company, and request for payment and funding).

Disbursement of cash and deposits as payment for the services of all lawyers.

General office management such as the ordering of stationery and other office necessities.

Arranging both internal and external events.

Management of emails, and other digital forms of communication to both administrative and legal concerns.

Meeting clients outside the office for negotiation and/or amicable agreement. This serves as a settlement in a form of payment arrangement.

Providing administration support to lawyers and company CEO.

Other assignments may be assigned when the need arises.

March 9, 2009 to July 15, 2017 INTERTEK TESTING SERVICES PHILIPPINES

2310 Pasong Tamo Extension, Makati City

Brief Description of the Company: Intertek is the world’s largest independent testing, inspection and certification partner. It provides manufacturers and retailers with faster, more efficient market entry around the world.

Designations/Duties and Responsibilities

March 9, 2009 to July 15, 2017 Collections Supervisor, Corporate accounts

Assures timely collection of receivables according to credit terms and conditions.

Monitors and reports on deviation from credit standards.

Proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.

Overseeing customer billing and cash receipts processing.

Conducts credit checks on all customers, establish and manage limits.

Makes recommendations to improve the quality of collection procedures.

Support Management by providing timely and accurate payment and account standing information.

Prepares monthly collection report.

Prepares and sends the monthly statement to clients on or before the 10th of the following month.

Prepares and monitors daily schedule of collection.

Prepares a bad debt report.

Coordinates with different department pertaining to concerns relevant to collection activities.

July 1997 – June 2008 BANK OF THE PHILIPPINE ISLANDS

Paseo de Roxas, Makati City

Brief Description of the Company: One of the leading private financial institution in the Philippines in terms of professional competence, service quality, responsible corporate citizenry, and overall growth and stability. Consistently maintaining its rank as top three(3) all over the country for many years. An established ASEAN financial institution with a creditable worldwide outreach.

Designations/Duties and Responsibilities

September 2004 – June 2008 Team Leader, Early Collections Unit

Handles five(5) billing cycles due for endorsement to an outside collection agency

Coordinates with collectors and conducts timely follow up of the following:

a.Critical accounts:

> High balances

> Disputes

> Complaints

b. Reviews the completeness and thoroughness of the collectors’ efforts in their respective

queues;

c.Ensures that all accounts in the collectors’ queues have been covered and handled

appropriately

d.Handles Extended Payment Arrangement concerns;

> Preparation and routing of payment arrangement proposals for approval

> Handling of follow up negotiation efforts with clients

e. Handles client complaints;

> Assistance and coordination with collector and unit head regarding the

resolution of specific client complaints

> Drafting of letter replies to complaint letters

f. Coordinates with the branches regarding the following:

> Assistance in collecting from cardholders

> Instruction to debit from accounts of cardholders with sufficient balances

> Request for application of hold out deposits for credit card payments

> Verification on undebited accounts under Automatic Debit Arrangement

g. Coordinates and assists the Unit’s collectors in the fulfillment of the following:

> Reconciliation and analysis balances of accounts; preparation of adjustment

if necessary

> Coordination with other units/departments of the bank regarding the adjustment

of accounts, unposted payments, disputed transactions and others

> Skiptracing requests for cardholders who are not contactable

> Property search requests for cardholders due for case filing

h. Evaluates permanent cancellation of accounts following existing guidelines;

i. Acts on cardholder’s request for voluntary cancellation of their cards;

j. Updates addresses and telephone numbers of cardholders in Card link;

k. Participates in a quality team to come up with a project that will improve work

processes.

December 2002 – September 2004 Collector, Recovery Unit

Responsible for collecting nil accounts that underwent thorough collection stages and eventually written off accounts

March 2002 – December 2002 Write Off Processor, Write Off Unit

Process nil accounts candidate for write off that were at least eight(8) months past due with no payment for the last three(3) months for tax saving purposes.

July 1997 – March 2002 Collector, Early Collections Unit

Collects newly past due accounts through telephone calls, collection letters with no payment for the last two(2) months;

Seek collection assistance to recommending officers;

Collects from surety by reminding his/her mutual accountability;

Skiptrace by checking through PLDT 114 operator/yellow pages for possible change and new registry of telephone numbers; retrieval of application forms for more information about the client. Calls/writes the personal references for possible whereabouts;

Inter-branch deposit checking for possible debiting/offsetting of the total balance.

March 1996 – May 1997 INFOPAGE

Julia Vargas, Pasig City

Brief Description of the Company: Top two(2) leading paging company in the Philippines when paging industry boomed all over the country.

Designations/Duties and Responsibilities

Inbound Telecommunicator

Receive and transmit all messages for the subscribers accurately without delay.

June 1993 – October 1995 Ihaw-Ihaw, Kalde-kaldero at Aawitan Kayo Restaurant

Brief Description of the Company: The very first restaurant in the country having concept of singing cooks and waiters serenading the dine customers.

Designations/Duties and Responsibilities

Cocktail Attendant

Serves and attends to dine in customers.

STRENGTHS

Ability to communicate and relate to people of all walks of life;

Equipped with trainings and seminars needed to collect effectively;

Adept in operating office equipment (i.e., desktop, laptop, fax machine, photocopier)

EDUCATION

Polytechnic University of the Philippines

Bachelor of Arts in Mass Communication

Datamex Computer Learning School

Basic Computer Operations

Jose Abad Santos High School

Secondary Education

Baclaran Elementary School Central

Elementary Education

PERSONAL DATA

Age : 47 Years old

Date of Birth : June 2, 1973

Place of Birth : Makati City, Philippines

Civil Status : Married

Religion : Roman Catholic

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