CURRICULUM VITAE

MD. SHAHNAWAZ ALAM

H.No. ***, Umar Masjid Road

Jaitpur Ext.Part 2, Badarpur,

New Delhi-110044.

Ph: +91-782*******

E-mail: ade8lf@r.postjobfree.com

Objective

To Seek a position in the field of Travel and Tourism in a Global Organization to enhance my career and improve my skills, so that I can utilize them for the benefit of Organization as well as for my personal growth.

Professional Experience

Nov 2018-Till 21st May 2020

Working with Interglobe Technologies Pvt. Ltd, Gurgaon as a Process Associate. (Expedia)

Key Responsibilities:-

Make the Itineraries and reservation for corporate client.

Sending the fare condition to the passenger according to class.

Handling all schedule change booking made by airline.

Send the booking to the relevant team to inform passengers about schedule change.

Planned the deadline of the itenarary according to the airline restricted date.

Updating the docs of the passenger on Amadeus as per given details.

Working as Tickets Executive in “ASIA TRAVELS” Since 02 Nov16 to Oct2018.

Working as Tickets Executive in “STAR TRAVELS” Since 25May2015 till 01 Nov16.

Working as Tickets Executive in “Elroy Tours & Travels” Since 01Jan2010-till 31Dec2013.

Maintaining all daily transactions on Excel as well as accounting software.

Handling the customer queries over the phone.

Make the Itineraries and reservation for the client.

Arranging payments for the supplier according to their statement.

Maintaing and record all refund and voiding ticket on highly basis.

Working as Tickets Executive in “ZOOMNFLY TOURS & TRAVELS” Since 01Jan2014-20May15.

TravelLog New Delhi, India 25 th Jan 2016 to Till Date

Self Employed

Job Responsibilities:

Ensure the availability of required services.

Deliver required Services (Project execution).

Participate on behalf of the company in exhibitions or conferences.

Handle complaints or objections.

Collaborate with team to achieve better results.

Maintain customer relation.

Acaademic & Professional Qualification

IATA Foundation in Travel and Tourism with Amadeus from IITC .

MBA from Sikkim Manipal University.

Bachelor of Commerce (B. Com.)-2009 Form T.M.B.U.Bhagalpur, University, India.

Passed 12th from B.I.E.C. in 2006.

Passed10th from B.S.E.B. in 2004.

Post Graduate Diploma Computer Application in Accounting Aug. 2010 form Vedanta

Foundation –Bhagalpur, India

Computer Skills

-Basics (MS-Word, MS-PowerPoint, MS-Excel) Internet Concepts, Ms-Access.

-Tally

-Many accounting software(shortcuts)

Personal Details:

Nationality : Indian

MaritualStatus : Single

Permanent Address : D.M lane,Jabbarchak,Tatarpur

Bhagalpur, Bihar (812002)

Correspondence Address : H.No. 479, Umar Masjid Road

Jaitpur Ext.Part 2, Badarpur,

New Delhi-110044.

Salary Expectation : Negotiable based on Experience

Declaration:

I hereby declare that all the information furnished above is accurate to the best of my knowledge.

Date:

Place:

(ShahnawazAlam)

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