Support Customer Service

Michael Bampoh

Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. I recently obtained the IBM Customer Engagement Specialist Professional Certificate.

Contact

Address

Accra, AA, 233131

Phone

020-***-****

E-mail

**************@*****.***

Skills

Music teacher

Microsoft PowerPoint, Excel and Word

Computer hardware

Software

Operating system

Networking

Languages

English

References

Robert Amartey

Primary head of department, Dayspring International Academy

+233*********

*******************@*****.***

Solomon Manteaw

head of music, Perez Chapel International, headquarters

+233********* *********@*****.***

Work History

2015-09 – Current

Grade 4 Teacher and Head of Music Department

Dayspring International Academy, Accra, Accra

Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.

Promoted exploration of building blocks of learning by leading diverse, hands-on activities.

Assessed student learning progress and comprehension with routine tests and standardized examinations.

Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Built positive relationships with parents to involve families in educational process.

Education

2005-2008

2018-01 - Current

Nifa Senior High School, Science

Certificate in IT Support Fundamentals, Social Science : Social Sciences

Portland State University School Of Extended Study - Portland, Oregon (online course)

-The University of Edinburgh (online course)

- IBM Customer Engagement Specialist Professional Certificate.

Accomplishments

Received an award for best instrumentalist at Perez Chapel International

Judged a gospel music competition show in December 2019

Contributed to school management and administration by working as a head of department

Received commendation from Dayspring International Academy principal for successfully working with students with behavior problems

Contact this candidate