Manager Sales

Nicholas Otto

OPERATIONS MANAGER, WAREHOUSE & DISTRIBUTION

Briarwood, NY 516-***-**** ********@*****.*** linkedin.com/in/nicholas-otto-47978835

DRIVING OPERATIONAL EXCELLENCE, TEAM PERFORMANCE & CUSTOMER SATISFACTION

Offering 10+ years of expertise in fueling efficient, cost-effective wholesale warehouse and distribution operations across multiple facilities – 8 years in the wine and spirits industry. Savvy strategist with a track record of building processes and procedures for newly-formed operations leader roles and turning around troubled, disorganized operations. Excel at cultivating and strengthening customer relationships to drive top service and satisfaction, as well as motivating teams.

Leadership Operations Management Distributed Warehousing Logistics Inventory Control

Import / Export Supply Chain Management Wholesale Customer Operations Negotiation

Shipping / Receiving Warehouse Management Process Improvement Regulatory Compliance

Training, Coaching & Mentoring Production Control MS Office Suite AS400 ERP

PROFESSIONAL EXPERTISE

Vistar – Centennial, CO 2016 – 2020

Vistar provides distribution of confectionary products to movie theaters, stadiums, retail stores, and small businesses. Vistar is the #1 national wholesale distributor in numerous industry segments.

OPERATIONS MANAGER / SPECIAL RETAIL ACCOUNTS MANAGER

Hired into newly-formed role to build out policies, processes, and procedures and steer daily operations of 5 national warehouses. Lead, coach, and mentor team of 18, comprised of facility managers, inventory managers, assistant managers, and warehouse leads. Review production schedules and align resources and labor costs. Oversee warehouse cycle count and inventory management program. Negotiate pricing with freight forwarders, small parcel companies, and other warehouse supply companies. Administer pricing for Special Retail Markets. Serve as point of contact for small parcel retail “Impulse Buy” accounts; bid on new business opportunities for retail “Impulse Buy” accounts.

Catapulted net profit of Special Retail Accounts and Value Added Services by more than 500% to reach $5.7M. Formulated special pricing model and developed value-added services.

Cut overtime costs by 40 weekly hours at each facility and temporary labor costs 200+ hours. Implemented a work matrix in each warehouse to determine time spent per procedure and assess inefficiencies; defined specific roles for each procedure.

Eliminated $5M in expired inventory waste by instituting weekly cycle counts to improve rotation and shelf life and rolling out a quarterly inventory policy.

Expanded Special Retail Accounts from 1 to 4 warehouses nationwide and grew a Special Retail Account 150%, from 1.7M seasonal units to 2.7M, by cultivating relationships to understand their needs.

Palm Bay International – Port Washington, NY 2013 – 2015

North America's leading provider and distributor of imported premium wine and spirits.

PRICE COMPLIANCE MANAGER

Managed SKU availability, pricing accuracy, and compliance with state alcohol boards in 3 states. Positioned processes for seamless price and vintage changes. Maintaining target price margins for all SKUs between distributors and retail accounts. Liaised between logistics and sales managers.

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Price Compliance Manager at Palm Bay International (Continued)

Slashed fines from state agencies due to late filings of pricing for new products/vintages. Forged relationships with sales managers and logistics; established calendar of warehouse arrival dates for new SKUs and vintages; set internal deadlines for sales and operations aligned with calendar.

Innis &Gunn USA, Inc. – Levittown, NY 2011 – 2013

A specialist independent brewing company based in Scotland with products sold internationally.

OPERATIONS MANAGER

Created standardized procedures. Headed annual product forecasting process. Determined pricing models for new markets, driving maximum retail margin with distributors. Negotiated costs with warehouse, freight forwarders, and domestic transportation providers. Oversaw compliance with state beer and alcohol requirements. Reported on sales. Coordinated all shipping requirements.

Extended product availability to 11 new markets. Defined market pricing models; centralized domestic transportation/warehousing; shaped handbook and calendar for compliance/brand registration for each state.

Maintained 17% retail margin in all markets with all key stateside distributors.

Engineered a universal pricing structure for all markets and an annual forecasting calendar.

Rolled out an inventory dashboard highlighting distributor inventory vs. sales.

Secured state side warehousing to minimize volume of imported containers.

Negotiated lower rates with freight forwarders.

Optimized purchasing decisions by senior management by providing suite of weekly/monthly inventory reporting.

Banville & Jones Wine Merchants – New York, NY 2009 – 2011

A fine wine, spirits, and beer importer and distributor headquartered in New York City.

LOGISTICS & TRAFFICKING MANAGER

Directed 3-member team of customer service representatives and warehouse employees. Submitted product orders to foreign suppliers and arranged product retrieval. Coordinated product logistics between foreign and domestic ports. Managed inventory. Acted as distributor point of contact for foreign suppliers. Reviewed customs documentation for imports. Verified and submitted price files to state alcohol boards. Reported on sales, depletion, and inventory.

Kobrand Corporation – New York, NY 2007 – 2009

A leading wine and spirits importer with a distinguished portfolio of hand-selected brands from around the world.

DOMESTICS LOGISTICS & CUSTOMER SERVICE

Supervised team of 2. Maintained warehouse inventory, coordinated product logistics from transport company to warehouse, and tracked pre-sale orders. Negotiated and managed rates for warehouse usage, freight forwarders, and custom brokers. Notified distributors of shipment allocations, new vintages, and pre-sales. Set up distributor wine allocations. Generated Canadian customs and commercial invoices.

EDUCATION

Bachelor’s Degree SUNY Empire State College, State University of New York – New York, NY Pending

Associates Degree Queensborough Community College, City College of New York – New York, NY 2013

Leadership Customer Service Cost Control

Grew net profit 500%+.

Cut $5M in inventory waste.

Eliminated hundreds of weekly hours in labor.

Expanded products from 3 to 14 markets nationwide.

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