Office Coordinator

Michelle Goncalves

Kearny, NJ 201-***-**** ********@*****.***

Objective

Experienced medical and dental clerical representative with strong client and project management skills. Action-oriented with the ability to communicate effectively with technology, executive, and business audiences.

Education

BACHELOR OF SCIENCE MAY 2019 MONTCLAIR STATE UNIVERSITY

Major: Biology

BACHELOR OF ARTS OCTOBER 2015 RUTGERS UNIVERSITY (NEW BRUNSWICK)

Major: Psychology

Minor: Portuguese

Skills

Accounts payable and receivable, ADA CDT Coding knowledge, Database administration, CitiHealth/CareCredit processing proficient, Inventory management Advanced MS Office Suite knowledge, Client relations Dental terminology knowledge, HIPPA/OSHA proficient, Training and development, Eaglesoft, Dentrix, Easy Dental, VIX, Dexis and Carestream, Experion, Fluent in Portuguese,RASI, OneSource, and SMS software proficient

Awards and Honors

Golden Key International Honor Society, Center For Latino Arts and Culture Student Service Award Individual Excellence Award:, Against All Odds Award, Mostafa Khalifa Unsung Hero Award (Nomination), Outstanding Student Leader of the Year Award (Nomination), National Order of Omega Honor Society, Phi Lambda Beta Portuguese Honor Society, Rho Lambda National Panhellenic Recognition Society

Experience

OFFICE COORDINATOR BP BRYANT PARK DENTAL AUGUST 2019 TO PRESENT

Created practice analysis reports, Created and managing patient records, filing, and recall systems; Managed all office correspondence, supply orders, distribution, billing such as sending monthly statements, collecting outstanding balances, co-payments, and deductibles; Checked Dental insurance eligibilities, sending claims and managed disputes/appeals for DHMO/HMO and PPO insurance plans; Acted as treatment coordinator for patients with outstanding treatment ; Updated doctor insurance credentialing and negotiated fee schedules with insurance companies; Updated employee paperwork and records and oversaw training and daily performance of staff.; Oversaw practice OSHA and HIPPA compliance regulations

PATIENT ACCESS REPRESENTATIVE CLARA MAASS MEDICAL CENTER MARCH 2017 – JUNE 2019

Record pertinent patient information into a computer database; Relay up-to-date information between patients, other staff members; Create and updating paper and electronic medical records as needed,; Check medical insurance (Medicaid, Medicare, HMO/DHMO, PPO, Tricare, etc.) eligibility,; Calculating payment information, accepts funds, and credit accounts accordingly; Evaluate accuracy and compliance of all documentation and reports.

OFFICE MANAGER PRESERVE YOUR TEETH DENTISTRY MARCH 2016 – JANUARY 2017

Created practice analysis reports, Created and managing patient records, filing, and recall systems; Managed all office correspondence, supply orders, distribution, billing such as sending monthly statements, collecting outstanding balances, co-payments, and deductibles; Checked Dental insurance eligibilities, sending claims and managed disputes/appeals for DHMO/HMO and PPO insurance plans; Acted as treatment coordinator for patients with outstanding treatment ; Updated doctor insurance credentialing and negotiated fee schedules with insurance companies; Updated employee paperwork and records and oversaw training and daily performance of staff.; Oversaw practice OSHA and HIPPA compliance regulations

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