Hostess
Resume:
Lyubov Afonina
Nationality: Russian
Mobile: +971-**-*******
Email: ****************@*****.***
Skype: dimkadimkaka
Professional Summary:
A calm, pleasant, helpful and hardworking individual who has a passion for great customer service. Highly skilled in planning service work flows, coordinating dining room staff, and managing reservations. Lyubov gets a real enjoy of working in a busy restaurant, and great pleasure out of seeing happy faces are enjoying at the restaurant. Right now, she is looking for a suitable position with a company that wants to recruit talented and enthusiastic individuals.
Work Experience:
Fouquet’s Restaurant, Louvre Museum
Abu Dhabi, United Arab Emirates
November 2019 – March 2019
Hostess
Greeted and acknowledged guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
Presented menus, created personal dining experience, answered questions, and offered information on menu items, beverages, and specials.
Accepted and organized reservations, and prioritize reservations to accommodate customers.
Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Addressed guest requests or complaints, and escalated major complaints to manager
Louvre Cafe, Louvre Museum
Abu Dhabi, United Arab Emirates
October 2017 – October 2019
Barista
Chenson Restaurant
Tashkent, Uzbekistan
March 2015- September 2017
Hostess
Education & Certificates:
Professional College of Tourism, 2008-2011, Uzbekistan Pastry Chef
EFST Program, 2018, UAE
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