SHARIFSHAH RAHIMSHAH DIWAN

Address: Room No.* Himalay Society, Valmiki Nagar, Ambedker Aslfa, Ghatkopar West, Mumbai-84.Mobile No.: 986-***-****,892-***-**** Email ID: ade8bq@r.postjobfree.com

OBJECTIVE:

To be a part of organization where the management structure recognizes & rewards loyalty, honesty, hard work & ambition of an employee by providing growth, opportunities and necessary infrastructure that could contribute to the salvers of the company.

PERSONAL DETAILS:

Date of Birth : 25th Dec’ 1988

Languages Known : English, Marathi, Hindi, Gujarati, Arabic

Nationality : Indian

Gender : Male

Marital Status : Married

Passport No. : M5928711

EDUCATION QUALIFICATION:

Examination

Board/ University

Class

Years of Passing

T.Y.B.COM

University of Mumbai,

Pass

2006

H.S.C.

Gujrat Board

2nd Class

2003

S.S.C.

Gujrat Board

2nd Class

2000

OTHER QUALIFICATION:

Diploma Computer Management 1 Year course

Computer Fundamental DOS 6. 22, Windows 98, Windows 2000, Windows XP

Ms- office ( Word –Excel Power Point)

Basic Ms-Access Font Page

Tally,5.4 & 6.3 Oracle

Internet

WORK EXPERIENCE:

Hotel Name : The Ritz-Carlton, Riyadh

Position : Bellman

Duration : 07/04/2016 to 01/05/2019

Location : Riyadh Kingdom of Saudi Arabia.

General Duties and Responsibilities:-

Checks the daily arrival list for VVIP's or guests with special need.

To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

Tag baggages it and return the identification slips to guests.

Assists guests with luggage to the front desk.

Escorts guests to room, placing luggage in room assigned by front desk.

Inspects guest room for order and adequate supplies and informs guests of room amenities

Delivers faxes, messages, packages and flowers to guests rooms and other offices.

Provide items on loan to guest and collect the items back from guest before departure.

Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

Ensure the efficient delivery and collection of group luggage.

Ensure that the guest has verified that all luggage has been accounted for.

Ensure safe storage and collect ticketing of guest coats and personal items.

Assist guest with Long term luggage storage requests / Left luggage requests.

Update and file the left luggage request form / Long Term luggage request form.

Update and file errand cards.

Update the Luggage movement register.

Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

Assist the senior Concierge on duty with his/her duties during busy periods and breaks.

Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

To provide an efficient luggage storage, delivery and collection service.

Perform any other works as and when assigned by the management.

Hotel Name : Grand Hyatt Mumbai

Position : Bellman

Duration : 07/07/2019 till dated

Location : Bamdra Kurla Complex Vicinity Mumbai India.

EXPERIENCE: -

Previous experience working in a luxury 5 star hotel or serviced apartment’s environment. The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

General Duties and Responsibilities:-

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.

Maintain effective communication with all related departments to ensure smooth service delivery.

Maintain an up to date knowledge of the hotel and local services.

Maintain awareness of guest profile through Opera guest profile system.

Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.

Deliver morning newspapers to rooms.

Deliver guest messages and other deliveries immediately without delay in a professional manne.

Ensure concierge desk and store room is clean tidy and well organized.

Place: Mumbai

(SHARIF SHAH DIWAN)

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