Sudhir Nakhwa - Highlights

• As a digital Product Management leader, I drove over $400M of business for Macy’s, successfully led rebuilding of an entire digital business - a project that spanned over 120 people and over four countries and has generated over $97M of growth. My leadership style is very hands-on with a “no job is too small” attitude. I dig deep when required in all stages from concept to strategy to design to development to support and customer service.

• As an entrepreneur, I have led innovation of products that are user focused and have features that make them the market leader. At Worldpages, my product features were the industry first in the online directory search space both in terms of functionality and in mirroring how humans think. At Walmart, I helped build an innovation portal to enable 2 million employees to contribute to innovation. I have also held executive positions at several entrepreneurial ventures and have helped launch companies.

• As a business and a product strategy leader, I have directed entire product lifecycles from ideation to product launch for clients in technology with operating budgets of over $25M. I have implemented product strategy and roadmaps for several companies. At 501Click, I created a multi-year product strategy and roadmap for the company’s core digital platform. At Nielsen Mobile, I created strategy for a new product that resulted in increasing pro-forma revenues by 42%. At Walmart, I led the 3-year strategy and roadmap development for eCommerce deployment in global markets (UK, Mexico, Brazil, India, and South Africa).

• As a partnership builder, I have extensive client, external partners, and customer-facing experience across a wide variety of industries and corporate environments. Additionally, I bring extensive vendor and partner relationship experience, where I have not only determined the right partners but have also maintained and nurtured those relationships and performed negotiations. I have worked with and managed inbound cross-functional (matrix and direct) staff in Product Management, Engineering, Marketing, Sales, Finance, and Operations functions and outbound partners and customers.

• With a keen focus towards customer needs I have not only prioritized features and products but also have created new ones. At Macy’s, I created an effective methodology of prioritization and release planning so that our customers, the merchant community, would be able to better gauge when they would get the features for which they asked. At 501Click, with effective market research I came up with a services marketplace to serve our customers’ needs long before such business models like Amazon Local and Groupon existed.

• As a technology leader, I have built an online search engine, have architected entire web systems, built complex databases, and am conversant about systems from the front end down to bare metal.

• I thrive in team-oriented environments, excel at bridging the gap between technology and business, have successfully managed global teams, and have a passion for creating innovative and intuitive customer-focused products.

SUDHIR S. NAKHWA

https://www.linkedin.com/in/sudhirnakhwa/

7906 Whitehart Street Email: ade8bp@r.postjobfree.com

Frisco, TX 75035 Phone: 415-***-****

DIGITAL PRODUCT MANAGEMENT LEADERSHIP

20+ years of leadership in product management, eCommerce, engineering, operations, strategy, entrepreneurship, and new channel development. Developed a digital marketplace business from scratch, drove $432M of business benefits for a fashion retailer, increased digital revenues $97M by re-platforming a market, and shaped global digital expansion strategy for the Fortune 1 multi-billon retailer trying to grow through prioritization of eCommerce. A builder and a self-starter who has managed diverse global teams in operations, product management, and technology. Bringing to market products that achieve strong user adoption and deliver game-changing benefits with innovative, customer, and data centric focuses. PROFESSIONAL EXPERIENCE

Product Management Consultant 2019 - present

Product management, strategy, operations, and innovation consulting. JCPENNEY, PLANO, TX 2018 - 2019

Director of Product Management and User Experience Recruited to transform online shopping, enhance omnichannel, and improve fulfillment experiences for jcpenney.com and stores. Led a team of 40+ in product management and user experience for Cart, Checkout, Enterprise Fulfillment, Payments, Lists, Customer Account Management, Buy Online Pick Up in Store, UX Research, UX Design, and A/B testing.

Exceeded KPIs by 20% in my first 90 days by innovating products and driving reduction in delivery promise times. MACY’S, NEW YORK, NY 2016 - 2017

Director of Product Management, Macys.com & Bloomingdales.com Lured to develop a high performing product management organization for both online and brick-and-mortar channels by bringing together disparate online and offline departments to drive customer retention and growth. Second level manager headed staff of 12 in New York, Silicon Valley, and Austin to build enhancements of eCommerce systems at Macys.com and Bloomingdales.com. These systems bring all the content to the website and get data from inventory, pricing, merchandising, and vendor systems. The systems include: product catalog, item setup management, catalog management, site merchandising, pricing, marketing, promotion management, imaging systems, retail planning and forecasting, and data services for all channels: macys.com, bloomingdales.com, email, mobile, search, in-store systems, and future omnichannel opportunities. Responsible for establishing and maintaining key relationships with the Buying, Planning, Merchandising, Creative, Marketing, and Analytics stakeholders and for monitoring emerging technologies. Drove joint initiatives with various teams including: Marketing

& Merchandising Systems, Data Services, Production, Quality Engineering, Operations, and Macy’s Systems and Technology.

Contributed to $423M in annual business: creation of new revenues, loss prevention of existing revenues, and operational savings through process improvements.

Reduced by 80% friction within internal teams within my first 90 days. WALMART GLOBAL ECOMMERCE, SAN BRUNO, CA 2013 – 2016 Group Product Manager, Markets and International

Brought on to transform global eCommerce by creating global capabilities for international markets so that they become a part of a global store for Walmart customers.

Developed global eCommerce expansion strategy and roadmap for emerging grocery and general merchandise markets in Mexico, India, Chile, Argentina, and South Africa. Collaborated with executive leadership on the KPIs for the 3-yr Long Range Plan. Led product management to drive entire eCommerce re-platforming of Walmart’s UK market, George.com. Partnered with 120+ globally dispersed cross-functional team members in US, UK, Bulgaria, and India. Capabilities included Customer Acquisition and Retention (SEO and SEM), Search and Browse, Personalization, Promotions, Checkout, Payments, Fraud, Customer Service, and Logistics. Omnichannel features included Lockers and Buy Online and Pickup in store. WALMART GLOBAL ECOMMERCE continued

For Hack Day designed a mobile app prototype for grocery shopping to perform functions from recipe selection to weekly planning of meals and home delivery.

Transformed UK eCommerce by increasing forecasted revenues by $97M and reducing operational costs by $1.6M.

Delivered complex back-end migration program within 6 months that was slated to take 18-24 months by effectively collaborating with partners in US, UK, Bulgaria, and India. ACINTI CORPORATION, SAN FRANCISCO, CA 2004 – 2012

Managing Director

Founder of boutique firm that provided strategy, operations, product and technology management consulting services. Achieved $105+M value for clients and enabled IPO filing of $2B. Notable accomplishments: Hewlett-Packard: Drove over $23M in annual benefit through detection of price overruns in supply chain. Telephia: Increased revenue forecasts by 43% by designing innovative new B2B survey product. Epocrates: Enabled $2B+ IPO filing by developing financial product compliant with SOX rules. START-UPS, SAN FRANCISCO BAY AREA 2002 - 2004

Executive Consultant

C-level consulting to entrepreneurial ventures.

Developed a new vertical channel strategy for a Cash Advance and Check Cashing business to enter a new market for under-banked and un-banked customers.

Innovated an industry first fingerprint identification methodology to substantially reduce fraud and payback defaults. 501CLICK CORPORATION, OAKLAND, CA 2000 - 2001

Vice President of eCommerce Product Management and Engineering Start-up online Marketplace provider of goods and services for SMBs. Recruited to co-create a start-up and generate revenue models for this goods and services marketplace for SMBs. General management and P&L responsibility of the marketplace platform for small and medium sized non-profit businesses. Built from ground-up operations, content management, product management, and engineering with 12 directs in US and India. Created business cases, collaborated with Marketing on pricing and product positioning, developed multi-year eCommerce strategy and roadmaps, performed SWOT and competitive analysis, and managed technology vendor partnerships.

Launched an effective start-up and created a $20M revenue stream in under 6 months.

Created first-of-its-kind marketplace to sell services online. EDUCATION

Columbia Business School, Columbia University, New York, NY Master of Business Administration

Dean’s List Honors

University of Massachusetts, Amherst, MA

Master of Science in Electrical and Computer Engineering South Dakota State University, Brookings, SD

Bachelor of Science in Electrical Engineering

Scrum Alliance

Certified Scrum Product Owner

Pragmatic Marketing

Product Management Certification

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