Manager Food Safety
Resume:
Rockville, VA
*****************@*****.***
Emily Ann Filak
FRONT OF HOUSE MANAGER
Purveyor of mutually beneficial endearment, committed to providing exceptional leadership to ensure customer satisfaction and increased business opportunities. Performance Summary
Customer service-oriented Front of House Manager with a track record of providing exceptional services in a hospitality environment. Special talent for monitoring and setting the direction of the restaurant’s day to day operations, providing ideas for business growth, driving sales and managing costs effectively. Highly experienced in managing a team of front of house staff, including scheduling, training and general supervision. A competent and dependable individual who has excellent communication and interpersonal abilities. CORE COMPETENCIES
• Operations Coordination • Patrons Safety • Recruitment & Staffing
• Dispute Handling • Seat Controlling • Leadership
• Bar Management • Waiting List Management • Reservation Support
• New Staff Orientation • Equipment Set-up • Scheduling Professional History
Front of House Manager
Texas de Brazil
March 2019- March 2020
Responsibilities
● Guest relations, managing guest needs and taking care of any complaints that may arise
● Food ordering
● Opening/closing ensuring restaurant is properly cleaned, stocked and maintained
● Food management, making sure all food safety standards are met Front of House Manager
Kona Grill
March 2018- March 2019
Direct supervisor Chris Claiborne
Responsibilities
● Guest relations, managing guest needs and taking care of any complaints that may arise
● Food ordering
● Opening/closing ensuring restaurant is properly cleaned, stocked and maintained
● Food management, making sure all food safety standards are met Maitre D’
Maggiano’s Little Italy
November 2017- Present
May 2014-July 2016
Direct supervisor Joseph St.Mary
Responsibilities
● First and foremost HOSPITALITY
● Reservation management and floor planning
● Accurately handling the flow of guests to optimize both guest satisfaction and dining room fullness
● Communicate with guests about needs, complaints, preferences and celebrations
● Maintaining proper communication between floor, kitchen and bar to ensure the flow of the restaurant is being properly managed
● Hourly key holder- Filing in when a manager is absent Assistant General Manager
The Water Dog
August 2016- November 2017
Owner/GM Christopher Henderson
Responsibilities
● Hiring new employees and terminating undesirables
● Staff Scheduling
● Front of house inventory and ordering
● Event Planning
● Customer Service
● Problem Solving
● Handle disgruntled customers by offering suggestions and solutions
● Handle employee issues such as tardiness, cell phones, language, attitude, dress code
● Facilitate resolution of FOH and BOH issues
● Manage employee incentives (eClub, wine, etc.)
● Assist with inventory (bar)
● Manage bar (ordering, run specials, contests, etc.) Bartender and Assistant Manager
Chiocca’s Downstairs Deli and Bar
August 2009 to July 2013
Owner Scott Ripley
Responsibilities
● Running Store
● Guest relations, managing guest needs and taking care of any complaints that may arise
● Food ordering
● Opening/closing ensuring restaurant is properly cleaned, stocked and maintained
● Food management, making sure all food safety standards are met
● Expense reports/Labor
● Schedule making
Substitute
Henrico Co. Public Schools
Dec. 2007 to August 2008
Responsibilities:
I worked as a Substitute teacher’s aide as well as an Office assistant. I have also worked at Crestview elementary as a Substitute VGLA tutor. Primarily I have been working in special needs classrooms which has taught me to adapt and think on my feet whenever necessary.
Instructional Assistant for Hearing Impaired Preschool Students Crestview Elementary
August 2008- July 2009
Responsibilities:
I was in charge of teaching duties when my partner was doing speech therapy. I maintained a schedule for the children and supervised daily activities. Hospitality Representative
State Farm
January 2007- June 2007
Responsibilities
I was in charge of contacting customers to welcome them, to remind them of late payments, and sending cards on Birthdays. I also handled phone lines and mail. Server, Trainer and Expediter
Applebee's
July 2006-March 2007
Responsibilities
● Opening/closing the restaurant
● Phone lines
● Training new employees
● Take out orders
● Expediting the food from the kitchen in an orderly and timely fashion
● Counting registers.
Server
Strawberry St. Café
June 2005- February 2006
Responsibilities
● Opening/Closing
● Customer service.
● Money handling
● Guest satisfaction
● Food knowledge
Server and Trainer
Olive Garden
October 2003-May 2005
Responsibilities
● Opening/Closing
● Expediting food
● Handling phone lines
● Training new employees, as well as training existing employees on wine and food items.
● Assistant Manager and Crew leader
Bruster's Ice Cream and Yogurt
July 1999-Febuary 2004
Responsibilities
● Running Store
● Guest relations
● Food orders
● Hiring
● Opening/closing
● Employee management
● Expense reports
● Schedule making.
Education
High School Diploma 2002
Nelson County High School
Lovingston, VA
Skills
● Customer Service
● Highly Organized
● Microsoft Office
● Scheduling software(7shifts/hotschedules)
● Mac operating system and Windows
● Multiple line phone answering
● Extensive filing
References
Michael Rosenhoover- Executive Chef for Maggiano’s Little Italy-
Chris Henderson- Owner/General Manager for The Water Dog-
Liz Rueberg- Executive Chef at The Water Dog- 434-***-**** Kelly Galloway- Former AGM Maggiano’s Little Italy- 571-***-****
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