HOSEA A. HILL

. 720-***-****

ade8a1@r.postjobfree.com

TECHNICAL SKILLS:

Systems:

Microsoft Windows (7, 8, Vista, XP, 10); iOS and Mac OS X; Android; Network Admin; BlackBerry; VOIP System

Software:

SQL; People Soft; E-Ticket; Bomgard; Screen

Share; Avaya one-X Communicator; Microsoft Exchange; VMware, Apple

Active Directory; Oracle; Imaging; AS400; Microsoft

365; Cisco; Active Directory; Unix, Linux; Remote Access; SCCM Console; Okta; Zendesk. Microsoft Office, CRM, Salesforce, ServiceNow

EXPERIENCE:

07/19 to

Present

Comcast NBC Universal/Effectv

I.T. Field Support Tech

Deployment and decomp of 400 PC and MAC devices to internal employees

And work station set up

Deployment and decomp of company iPhones through Tangoe software

Active Directory employee account set up and provisioning.

UAT software mirroring tool

ServiceNow ticketing system

PC and MAC imaging and set up in Active directory

SCCM Client tool

Remote access with Skype for business and Dameware

MS Office 365 migration and account set up

VOIP troubleshooting of CISCO desk phones

Windows 10 migration and Dynamic 365

Backup and re-establish data from MS One drive and H-drive for employees

Configuration hardware to company network

VPN access and configuration

Unlocking employee accounts and password reset

System Admin

.

05/18 to

5/19

Tata Consultancy Services – (Ardent Mills Corporate Office)

IT Service Desk Specialist

●IT support for Desktop, Microsoft office 365, Polycom desk phones,

●Password resets, Unlocking accounts, Employee verifications

●Remote access with Skype software

●Access, Password reset, unlocking accounts with Active Directory

●MAC OS troubleshooting

●Cloud Plus ticketing system

●Remote, Email, Phone and face to face troubleshooting

●Monitoring phishing and scam emails

●Collaboration with upper IT tier to resolve issues

12/17 to

03/18 ViaSat – Denver, CO

Inside Technology Sales

●High speed Satellite internet, cable, and home phone sales

●Customer credit check and payment verification

●Strict quotas per month

●Customer profile building

●Cold calling to customers to introduce new products and services

●Customer education of high speed satellite internet

05/17 to

12/17 Staples Corporate – Aurora, CO

Inside Technology Sales Advisor

●Bulk sales of Technology to businesses and corporations

●Cold calling to businesses to introduce new products and services

●Strict quotas to be met

●Sequoia order system

●TechData order system

●SalesForce ticketing system

●Help build company networking system

●Manage business and corporation spending accounts

●Sunrise/AS400 ordering system

08/16 to RINGCENTRAL INC – Denver, CO

01/17 Tech Engineer

●Managing Telephone cloud base networking and servicing over 350,000 customer base

●Desktop Support, Windows 10,8,7,XP. OS Desktop

●VOIP for troubleshooting and LAN/WAN network troubleshooting

●Routing Protocols RIP, EGP, and OPSF

●Company migration if VOIP hardware and software

●Team task to complete migrations by certain dead lines

●Router, Switches, and Ports troubleshooting and configuration

●DOCSIS 3.0 and DORY router configuration and provisioning

●Checking upstream and down stream

●Unix and Linux Admin

●CMTS cable connections

●Account Admin – unlocking, password reset, and account setup

●Salesforce ticketing system to respond to help requests

●Software and firmware updates for routers

●Port analysis

●Admin Interface - A.I.

●SCCM – computer group software updates

●Remote screen share with RC Meeting and Citrix software

07/15 to APPLE INC – Denver, CO

07/17 Remote iOS/OS Tech Advisor

●Desktop Support for Windows Software computers Windows Office Suites (10, XP, 8,7)

●Desktop support for MAC OS X

●Office 365 - Password reset, install and uninstall to clean up bug fixes, Create folders for unwanted emails,

●Active Directory, Account access, Password reset, Unlocking Accounts

●Windows Server 2012-2014

●PowerShell scripting training, helping users add commands

●Helped user migrations to move data to another server ● VMware cloud troubleshooting

●I.T. Account Security with Firewall Configuration and set up

●SCCM Console -imagining for task sequence to install of op systems, software updates and apps.

●Servicing Internal Employees (20,000 +)

●Managed VPN Access for configuration

●Maintained Account Passwords Reset and Account Unlocking

●Account verification and Remote Access with Citrix

●Oversaw IT problem solving and Cloud security

●Unix and Linux Admin

●Resolved issues remotely into computers to Screen Share ● iOS and OS X software

03/14 to

07/15

VERIZON – Denver, CO

Solutions Specialist Technician

●Troubleshooting for android and iOS mobile devices

●Top Salesman in corporate store

●Sales and Service

●Account Set up and Security

●Oversaw Accounts Payable

●Maintenance over Device education and Phone number ports

02/13 to

06/13

COMCAST/XFINITY – Denver, CO

Customer Tech Support

●Customer account sales and upgrades in a call center

●Router, cable provisioning, and pinging

●Routing Protocols IGRP and EGP

●Accounts receivable and Accounts payable

●Troubleshooting and Tech support of cable, internet, and phone

●DOCSIS and DORY router configuration and provision

●Channel switching on routers ● WIFI configuration

●Ports and switches configuration

●Software and firmware updates for routers

08/11 to

01/13

SPRINT NEXTEL – Denver, CO

Retail Consultant

●Account maintenance & Sales

●Business and Customer sales

●Top Salesman in corporate store

●Device Security

●Desktop Support

●E-Tickets for technical phone service

●Windows 7, 8, XP desktop troubleshooting

●iOS Troubleshooting

●CSAT (Customer Satisfaction Survey) Winner 2013

EDUCATION:

Hawkeye Community College - Waterloo, IA

Associate in Education

May 2005

Apple – OS/iOS Certification

August 2015

Dell Computers – Irvine, CA

Windows Certification

January 2014

New Horizons Learning Center – Denver, CO

Security Plus and Network Plus Certification - IN PROGRESS

Contact this candidate