Desktop Support Sales
Resume:
HOSEA A. HILL
***********@*****.***
TECHNICAL SKILLS:
Systems:
Microsoft Windows (7, 8, Vista, XP, 10); iOS and Mac OS X; Android; Network Admin; BlackBerry; VOIP System
Software:
SQL; People Soft; E-Ticket; Bomgard; Screen
Share; Avaya one-X Communicator; Microsoft Exchange; VMware, Apple
Active Directory; Oracle; Imaging; AS400; Microsoft
365; Cisco; Active Directory; Unix, Linux; Remote Access; SCCM Console; Okta; Zendesk. Microsoft Office, CRM, Salesforce, ServiceNow
EXPERIENCE:
07/19 to
Present
Comcast NBC Universal/Effectv
I.T. Field Support Tech
Deployment and decomp of 400 PC and MAC devices to internal employees
And work station set up
Deployment and decomp of company iPhones through Tangoe software
Active Directory employee account set up and provisioning.
UAT software mirroring tool
ServiceNow ticketing system
PC and MAC imaging and set up in Active directory
SCCM Client tool
Remote access with Skype for business and Dameware
MS Office 365 migration and account set up
VOIP troubleshooting of CISCO desk phones
Windows 10 migration and Dynamic 365
Backup and re-establish data from MS One drive and H-drive for employees
Configuration hardware to company network
VPN access and configuration
Unlocking employee accounts and password reset
System Admin
.
05/18 to
5/19
Tata Consultancy Services – (Ardent Mills Corporate Office)
IT Service Desk Specialist
●IT support for Desktop, Microsoft office 365, Polycom desk phones,
●Password resets, Unlocking accounts, Employee verifications
●Remote access with Skype software
●Access, Password reset, unlocking accounts with Active Directory
●MAC OS troubleshooting
●Cloud Plus ticketing system
●Remote, Email, Phone and face to face troubleshooting
●Monitoring phishing and scam emails
●Collaboration with upper IT tier to resolve issues
12/17 to
03/18 ViaSat – Denver, CO
Inside Technology Sales
●High speed Satellite internet, cable, and home phone sales
●Customer credit check and payment verification
●Strict quotas per month
●Customer profile building
●Cold calling to customers to introduce new products and services
●Customer education of high speed satellite internet
05/17 to
12/17 Staples Corporate – Aurora, CO
Inside Technology Sales Advisor
●Bulk sales of Technology to businesses and corporations
●Cold calling to businesses to introduce new products and services
●Strict quotas to be met
●Sequoia order system
●TechData order system
●SalesForce ticketing system
●Help build company networking system
●Manage business and corporation spending accounts
●Sunrise/AS400 ordering system
08/16 to RINGCENTRAL INC – Denver, CO
01/17 Tech Engineer
●Managing Telephone cloud base networking and servicing over 350,000 customer base
●Desktop Support, Windows 10,8,7,XP. OS Desktop
●VOIP for troubleshooting and LAN/WAN network troubleshooting
●Routing Protocols RIP, EGP, and OPSF
●Company migration if VOIP hardware and software
●Team task to complete migrations by certain dead lines
●Router, Switches, and Ports troubleshooting and configuration
●DOCSIS 3.0 and DORY router configuration and provisioning
●Checking upstream and down stream
●Unix and Linux Admin
●CMTS cable connections
●Account Admin – unlocking, password reset, and account setup
●Salesforce ticketing system to respond to help requests
●Software and firmware updates for routers
●Port analysis
●Admin Interface - A.I.
●SCCM – computer group software updates
●Remote screen share with RC Meeting and Citrix software
07/15 to APPLE INC – Denver, CO
07/17 Remote iOS/OS Tech Advisor
●Desktop Support for Windows Software computers Windows Office Suites (10, XP, 8,7)
●Desktop support for MAC OS X
●Office 365 - Password reset, install and uninstall to clean up bug fixes, Create folders for unwanted emails,
●Active Directory, Account access, Password reset, Unlocking Accounts
●Windows Server 2012-2014
●PowerShell scripting training, helping users add commands
●Helped user migrations to move data to another server ● VMware cloud troubleshooting
●I.T. Account Security with Firewall Configuration and set up
●SCCM Console -imagining for task sequence to install of op systems, software updates and apps.
●Servicing Internal Employees (20,000 +)
●Managed VPN Access for configuration
●Maintained Account Passwords Reset and Account Unlocking
●Account verification and Remote Access with Citrix
●Oversaw IT problem solving and Cloud security
●Unix and Linux Admin
●Resolved issues remotely into computers to Screen Share ● iOS and OS X software
03/14 to
07/15
VERIZON – Denver, CO
Solutions Specialist Technician
●Troubleshooting for android and iOS mobile devices
●Top Salesman in corporate store
●Sales and Service
●Account Set up and Security
●Oversaw Accounts Payable
●Maintenance over Device education and Phone number ports
02/13 to
06/13
COMCAST/XFINITY – Denver, CO
Customer Tech Support
●Customer account sales and upgrades in a call center
●Router, cable provisioning, and pinging
●Routing Protocols IGRP and EGP
●Accounts receivable and Accounts payable
●Troubleshooting and Tech support of cable, internet, and phone
●DOCSIS and DORY router configuration and provision
●Channel switching on routers ● WIFI configuration
●Ports and switches configuration
●Software and firmware updates for routers
08/11 to
01/13
SPRINT NEXTEL – Denver, CO
Retail Consultant
●Account maintenance & Sales
●Business and Customer sales
●Top Salesman in corporate store
●Device Security
●Desktop Support
●E-Tickets for technical phone service
●Windows 7, 8, XP desktop troubleshooting
●iOS Troubleshooting
●CSAT (Customer Satisfaction Survey) Winner 2013
EDUCATION:
Hawkeye Community College - Waterloo, IA
Associate in Education
May 2005
Apple – OS/iOS Certification
August 2015
Dell Computers – Irvine, CA
Windows Certification
January 2014
New Horizons Learning Center – Denver, CO
Security Plus and Network Plus Certification - IN PROGRESS
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