Store Manager,Customer Service,Graduate Trainee
Resume:
FANEGAN,
Segun
emmanuel
**, ******* ******, ***** ******,
Lagos
**************@*****.***
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Skills
● Tutoring experience
● Emotional intelligence
● Excellent communication
● Service-minded
● Powerful negotiator
● Team management
● Time management
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Experience
Favour confectionery/Operations manager
November 2018 - January 2020, IJEBU-ODE
● Implemented the Plan,do,check,act approach in all Operations
● Helped to eradicate bullwhip effect by ensuring accurate information is passed through the supply chain.
● Improved company customer service rating.
● Ensured the quality of goods and services by always using the preventive approach in all areas of production JAT Diagnostic centre / Intern
August 2018- October 2018 SHAGAMU
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
● Worked directly with the Haematology, Chemical
pathology and Microbiology departments to carry out laboratory tests.
● Improved company customer service rating by 70%.
● Supported the Chief Medical Lab Scientist in improving operations and resolving issues to deliver top-notch customer service.
ACO Estate / Marketing personnel
OCTOBER 2015 - NOVEMBER 2015, IJEBU-ODE
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
● Implemented marketing strategies which resulted in 12% growth of customer base.
● Supported customer service team in improving operations and resolving issues to deliver top-notch customer service FRIGOGLASS INDUSTRIES / Store assistant
JULY 2012 - AUGUST 2013, IJEBU-ODE
● Stayed patient and calm at all times, even with difficult customers or in stressful situations.
● Supported Chief Operating Officer with daily operational functions.
● Supported the store manager in improving operations and resolving issues to deliver top-notch customer service. ㅡ
Education.
Alison/ Diploma in Operations management
March 2020 - May 2020
LACE Finishing School/ Certificate
November 2019, LAGOS
Olabisi onabanjo university / Degree
November 2015 -October 2019, AGO - IWOYE
Kunjok computer school/ Certificate
May - October 2015, IJEBU - ODE
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