Front Office Manager

Nonjabulo Mary-Jane Mkhwamubi

*** ** ****** ****** ******, Durban 4000

: 078******* / 060*******

Email: ***********@*****.***

PERSONAL INFORMATION

Gender : Female

Marital Status : Single

Languages : IsiZulu (mother tongue)

: English (fluent speaker, read and write)

Nationality : South African

Health : Good

Drivers License : Code C2

EDUCATION

TERTIARY EDUCATION

Institution : International Hotel School (IHS)

Level of qualification : Diploma (AHLEI)

Year of Qualification : 2018

SECONDARY EDUCATION

Matriculated : Vulakwenile High School - 2014

WORK EXPERIENCE

Company : Protea Hotel Edward

Occupation : Waitress

Duration : 14 June 2019 – 30 June 2020

Duties

I was responsible for welcoming guests

Responsible for serving guests

I was also responsible for cash up

I was responsible for setting table

Company : Balmoral Hotel

Position : Inservice training – Waitressing

Duration : 16 July 2018 to 31 January 2019

Duties

Responsible for welcoming guests

I was also responsible for serving guests

Clear the tables

Set up the restaurant

Cash up

Company : Suncoast Sunsquare hotel and Towers

Position : Front Office Trainee

Dates : 24 July 2017 to 29 September 2017

Duties

Made reservations for guests

Switch board:

Answer and transfer calls

Record a guest traction sheet this is when I do the follow up on housekeeping and maintenance whether they do their work on time.

For housekeeping I usually check whether they have responded on the quests quickly for their requests because guests called reception.

For maintenance I check whether they have fixed whatever was reported and record it down and send to all managers in the hotel

Attach dockets to the room

Send credit cancellations

Reception:

Checked in/out guests

Answer calls and

Made reservations

Concierge:

Organised transport for guest

Helped in the restaurant for waitressing

Being a hostess at the reception area and welcome guests

Night audit:

File dockets and registration cards

Extend PM accounts

Printed dashboard reports

Compile all DB’s in order

Balance all prelist

Did allowances on PH accounts

Check out spa accounts

Company : Maharani Towers

Position : Trainee Housekeeper

Dates : 14 February 2017 to 26 April 2017

Duties:

Public Areas

Responsible for cleaning (toilets, offices, steps, lifts, reception area and conference rooms.)

Room attendance:

Changed dirty linen

Clean rooms and bathrooms.

Linen attendance:

Packed linen into the shelves

Gave room attendant clean linen

Recorded missing linen from the rooms

Recorded how DND’s, departure rooms and extended stay

Make sure that all rooms are clean and have everything accordingly and encourage room attendant to work fast.

Count room:

Collected dirty linen from room attendants

Packed the dirty linen to Boston bag and sealed it.

Housekeeping:

Answer calls and

Gave guests their requests for example iron and board.

Room supervisor:

Check floors whether they are clean

Check DND room

Make sure that room attendance clean early arrival rooms first

Encourage room attendance to work faster

Check all rooms that are cleaned on time

Company : The Palace Hotel

Position : Trainee Chef

Dates : 19 July 2016 to 23 September 2016

Duties:

Chef:

Worked in Cold Kitchen

Did prep, sandwiches and salads.

Hot kitchen as well

Prepared orders for guests

Pastry Kitchen

Baking

Company : Premier Pinetown hotel

Position : Trainee in Food and Beverage

Dates :09 February 2016 to 15 April 2016

Duties:

Waitressing:

Took orders from guests

Serve food and

Welcome guests in a warmly manner

Bar Tendering:

Count stock

Take orders

Serve guests

Cash up

Banqueting:

set for events

count stock

made coffee for guests in conferences

welcomes guests

Restaurant supervisor

Welcomes guests

Do stock take

Cash up

Making sure that waiters are doing their job

Other Work Experience

Worked at Vodacom Durban July 2016/2018 as a waitress

Took orders, served guests hot and cold beverages

Worked at the Good Food and Wine Show for three days

I was baby sitting

Worked at My Kitchen Rules

I washed dishes and clean up the kitchen

REFERENCES

Name of person : Emmanuel Manda

Company : Protea Hotel Edward

Relationship : Food and Beverage Manager

Contact number : 073-***-****

Name of person : Janine Dixon

Company : International Hotel School

Relationship : Practical Coordinator

Contact number : 031-***-****

Name of person : Augustine Katanku

Company : Balmoral Hotel

Relationship : Food and Beverage manager

Contact number : 031-***-****

Contact this candidate