Sales Representative
Resume:
Geraldine Cason
Clarkston, MI ***46
******************@*******.***
OBJECTIVE
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
AREAS OF EXPERTISE
Analytical Skills
Cross-functional Skills
Recognizing Behaviors
Time Management
Business Management
Team Leading
Loss Prevention
Microsoft Offices
Relationship Building
Strong Interpersonal Skills
Customer Satisfaction
Root/Cause Analysis
Self-Management
Training on Closing Sales
Supervisory Skills
Consulting
PROFESSIONAL EXPERIENCE
Genesee STEM, Flint MI PSEG Pontiac, MI (8/2017 – Present)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides classroom instruction to students as outlined in lesson plans.
Creates a classroom that is conducive to learning and appropriate to the maturity and interests of students.
Maintains a safe and orderly environment.
Maintains established routine of the school and classroom procedures in which assigned.
Maintains a professional appearance as an example to students.
Remains at school the entire school day, unless otherwise instructed to leave by building principal.
Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
Maintains reasonable rules of conduct which encourage self-discipline and responsibility.
Communicates effectively with parents when needed.
Meets and instructs assigned classes in the locations and times designated. Completes other duties as assigned.
Comcast Cable Macomb, MI
Marketing Specialist, Performance and Compliance Coach (10/2010- 12/2015)
Manage a team of 40 Supervisors to deliver an excellent customer experience to both our internal and external customers.
Coached and developed Leadership tem to achieve department goals and objectives
Provided Leadership, direction and guidance to the Supervisory team in relationship to handling various CAEs concerns.
Provided daily, weekly, and monthly feedback on progress as it related to compliance, department, and company goals.
Encouraged and created a competitive team environment that positively impacted the overall customer experience.
Conduct phone call monitoring and analyze reports; coach agents on findings.
Support the Retention and Service Center teams in problem solving to guarantee first call resolution.
Carrying out audits and assessments as needed for retention and service center agents with excel spread sheets.
Create PowerPoint presentation for senor leadership on goals, expectation, action plans for the quarter.
Create Job aides, training materials and various communications based on compliance objectives.
Designed and implemented training documents to increase call center performance.
Design, implement & facilitate an effective local & national marketing strategy.
SME in Vision, support Retention team with value add escalations by providing timely and accurate information.
Provide individualized and ongoing performance management to ensure efficiency and productivity of all team members (500 + agents).
Organize and host road shows and other marketing events.
Assisting retention Managers in coaching new hired supervisor to give better understanding of coaching and career goals for direct reports.
Assisting retention supervisor in coaching agents, team huddles, and training agents as needed.
Training and developing sale skills
Facilitate team meetings, pod huddles and focus groups to help identify trends and opportunities within the department.
Designs and implement process improvements in related departments (Retention and Services) to maximize resources and improve operational efficiencies.
Creating document for process and procedure, emailing, and posting on company web sites.
Provides reports and analysis performance indicators and other operational metrics on a routine basis.
Analyzes, interprets, and resolves procedure issues to enhance agent performance levels.
Identified, collected, and organized data from multiple sources for input into daily, monthly, and quarterly reports provided to finance department and senior management.
Provides feedback to promote focused inter-department cross training and education.
Proven leadership in training employees and conducting formal presentations to all levels of management.
Report monthly on Business Process, office progress, identifying areas of concern or improvement
CAE Payment Center (1/10-10/2010)
Generate new business and upgrade current customer accounts with Comcast products and services.
Face to face interaction with customers offering Comcast products and services to best match their needs.
Cash Register, Balance sheets, accounting, and daily deposits.
Senior Sale CAE Representative (1/2007-1/2010)
Coach, lead, and mentor new hire Sales CAEs in achieving goals, metrics, performance, and Sales skills and techniques.
Track and analyze CAEs activity, resulting in great sale metrics.
Assist sales reps in solving customer problems (sales, products, billing, etc.).
Direct Sales Representative (6/2003-1/2007)
Generated new business through cold calling, door to door, and developing positive customer relationships.
Anointed Real Estate Investment Detroit, MI
Sales Manager (9/1997- 11/2000)
Managed two offices in achieving sales goals.
Payroll, inventory, and contract review.
Create schedules to insure offices are fully staffed.
Staffing
Training on Creative Selling, Probing, and Closing Sales
University of Phoenix
BSB/Art (2009-2014)
MSP/PSY (2015-2017)
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