Esthetician/sales/customer service/ commission only

Rossana Lawrenzi

**** **** **. **** ** phone 843-***-****

Charleston, SC 29412 Email: *******@*****.***

Education

Drury University - Springfield, MO – B.S. Psychology/Criminal Justice--December 2006

Missouri College of Cosmetology/Esthetics – Springfield, MO--March 2004

Skills and Abilities

●Persistent, energetic, and determined to succeed at everything I do

●Insurmountable outside B2B and residential sales

●Exceptional customer service background

●Full dining and serving skillset from order taking cocktails and food service

●Knowledgeable in ALL clerical duties: answering the phone, typing, faxing, editing, data entry, filing, research, IBM-PC and various computer software

●Ability to multi-task, organization and time management skills

●Train and supervise support personnel

●Build and maintain excellent and authentic rapport with potential future and existing clients

●Utilize problem-solving and conflict resolution skills

●Handle customer inquiries and complaints in a courteous and professional manner

●Extremely fast learner, excellent team player, and leader

●Excellent communication skills, written and oral

●Significant day spa, medical spa service, receptionist, and customer service experience, full body waxing, aromatherapy, full body and hot stone massage, aromatherapy, reflexology, body treatments, brow tinting, lash tinting and perming, facials, laser hair removal, chemical and organic facial and body peels, full receptionist duties, retail sales, record keeping, and strict sanitation protocols

Work Experience

Front desk/ Concierge, Kings Courtyard Inn, Ctharleson, SC 1/20- present

Delivery, Uber, Charleston, SC. 1/19- present

Beauty Advisor, L’Occitane, Charleston, SC 11/18-6/19

Host, Husk Restaurant, Charleston, SC 5 /18-11/18

Server, T-Bonz, W. Ashley location, Charleston, SC 11/17-3/18

Masseuse, self-employed, Phoenix, AZ 5/15-3/16

Esthetician/Masseusese, La Bella Med Spa, Branson, MO 12/14 - 3/15

Part-time medical esthetics job in which became knowledgeable and sales oriented to booking and performing laser hair and tattoo removal services, injectables such as Artefille, Juvaderm, and Botox, and preparing to introduce the “Vampire ”platelet cell facials to the public as well as makeup application

Esthetician/Masseuse, Face Gallery, Spring field,MO 11/08-3/16

Exclusive oxygen facials, peels, full body massage, Parafango body wraps, waxing,

eyebrow and eyelash tinting and perming, front desk duties, inventory control, marketing, sanitation, and continuing education as able to, key holder

Server, Centerfold’s Springfield, MO 10/14-3/15

Full dining upscale club setting in which I hosted and lead customers to tables, took food and drink orders, presented tickets to kitchen, upsold specialty items, served cocktails and food, handled entire transaction from order to payment, and full sanitation duties

Stay at home mother/student, Springfield, MO 01/97-now

Telemarketer, International Resort Services, Springfield, MO 4/03-7/03

Sold vacation packages to Branson via cold calling

Salesperson, Perfume Pizazz, Springfield, MO 9/02-11/02

Sales assistant to sell men and women’s perfume, inventory, sanitation, cashier

Customer care agent, Travelnow.com, Springfield, MO 5/02-9/02

Inbound call center, conflict resolution for unsatisfied clients, sales, data entry

Investigative Asst., Black Diamond Detective Agency. Springfield, MO 9/00-5/02

Detective assistant, serve subpoenas, surveillance, undercover work, found missing persons,

client intake and building new client rapport

Mental Health Asst., Greene County Jail, Springfield, MO 5/98-5/00

Assistant to the mental health coordinator Dr. Kenneth Powers at that time where I did client

census, client note editing, and general office duties

Military service

United States Navy, USS Oakridge, Kings Bay, GA 7/93-6/94

Submarine drydock, fixed and maintained ballistic submarines, performed shi maintenance, security, crane rigging, firefighting, and pump system training

Volunteer service

Candystriper, St. John’s Health Systems, Springfield, MO 5/89-5/92

Honors and Awards

• Consistent Dean’s List Recognition G.P.A.: 3.84 – Drury University

• President of Latin Club—Central High School- 1992—Springfield, MO

• Graduated top of class- Fireman Apprenticeship Training Program—United States Navy

References

Tracy Keaton--417-***-****

Caroline Walczuk --908-***-****

Tom Moorman--843-***-****

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