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Resume:
CHRISTOPHER BLANN
Greater Dallas, TX
*****************@*****.***
christopherblann.workfolio.com/
linkedin.com/in/christopher-blann/
Executive Leader Operations Executive
High impact, engaging operations leader with profound experience accelerating organizational growth, driving sales, team development, multi-unit management, and customer service. Analytical problem-solver capable of devising creative solutions to overcome persistent business challenges. Proven record of generating revenue, P&L management, and expense controls, innovation, and business transformation for multi-million-dollar operations. Has earned accolades as a passionate servant leader that enthusiastically develops insightful strategies to deliver results. EXPERTISE
• Revenue Growth
• Multi-Site Operations
• Finance & Accounting
• Performance Improvement
• Training & Development
• Logistics
• Policy Administration
• Inventory Control
• Data Analytics & Reporting
• Kaizen
• Strategic Growth Planning
• Problem Solving
• Communications Management
• Facilities & Real Estate Leasing
• Merchandising
• CRM
• Risk Compliance
• Credentialing
• Budget & Forecasting
• Project Management
• Contract Negotiations
• Vendor Negotiations
• Cross-functional Team Building
• EHR/EMR
• Vision & Health Insurance
• Disaster Recovery Planning
• Government Compliance
STRENGTHS
Transforming processes, and vision to deliver quality operational efficiency.
Communicating “Best Practices” and technology updates for budget control and cost reductions.
Presenting analytical solutions and training to multi-level teams and leadership.
Executing and collaborating on strategic capital expansion projects and budgets.
Motivating a culture of excellence with integrity, passion, and servant leadership. PROFESSIONAL EXPERIENCE
MEN’S BEST PRIMARY CARE 05/2019 – Present
President: Entrepreneurial role Executing a Primary Care start-up. Full responsibility for all aspects of an aggressive business plan to open 10 primary care clinics in 15 months. EYEMART EXPRESS 03/2002 – 03/2019
SVP of Store Operations: Responsible for Operations at top 10 Optical Retailer with over $250MM in sales, +1400 people and 200 locations. Leadership of all store operations, comp sales, P&L, marketing, logistics, and manufacturing, mentor and develop the field leadership team, corporate restructure, recruiting, and compensation. Develop all training systems and materials. Lead store growth, purchasing, construction, facilities maintenance, company policy, contract negotiations, and third-party insurance. Oversee, pricing, supply chain, sales marketing, web development. customer service and the distribution center. Hosted the annual awards, manager meetings, and biannual field management meetings. Dr. recruiting and relations.
• Raised NPS scores to 4.6 Stars, a 28% increase within 12 months across 200 stores. Executed a customer feedback program using text messages and the customer service department. All 0-3-star ratings were immediately addressed in-house to rectify the situation and to turnaround ratings.
• Increased average total sales on specialty transactions netting over 8% comp YOY and over 3% in revenue. Analyzed high-end product lines to determine undersold and underpriced products based on industry norms. Developed pricing, marketing, and training strategy.
• Collaborated on a flag-ship culture program, Eyemart Chemistry, raising satisfaction ratings for over 5- years. Defined the culture as Eyemart Chemistry, developed assets, word press social media (internal), branding items, rollout, budgeted for contests, and giveaways. Marshaled multi-level support for effective implementation.
• Created multiple marketing programs and promos increasing traffic by over 20% and sales 10-12%. The programs were wildly successful adding to the CRM files, increasing business transactions, and sales. Frequently CHRISTOPHER BLANN
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enacted promos during traditionally slower months turning them into top producing months.
• Pioneered integrated lab software to automate texting order status to customers. First optical company to introduce the process. Reduced incoming calls by 70% and reduced the primary customer service complaint with an 75% participation rate within the first year.
• Led the simple pricing strategy for an increase in sales of 8%, 3% in comp transactions, and a 5% increase in average sales. Created, implemented, and published tiered pricing.
• Coordinated the creation of an E-commerce platform to address the need for “In-person” measurements. Advised on the technical side, tested the algorithm, and launched in all stores. Promoted the service digitally and in-person to build loyalty.
• Spearheaded a manufacturing bonus program increasing productivity and employee satisfaction while reducing payroll. Implemented a laboratory incentive program increasing materials cost savings, and productivity.
• Created a payroll tool for over 1400 people for a 2.5% labor cost savings. The payroll tool analyzed business trends and forecast to control staffing needs and costs.
• Approved and launched Axonify to facilitate onboarding, and training including; new hire training, compliance, OSHA, HR, and traditional modules. 95% usage and reduced onboarding to 8 days. The company was recognized and awarded for the best implementation.
• Sustained market growth up to 20% over 10 years opening over 170 stores. Led the development of the
“Store in a Box” program with regimented processes, leveraged bulk purchasing, and built the Corporate Expansion and DC team for setting and opening stores.
• Turned around the loss of a major insurance revenue stream increasing sales up to 5% within 6-months. The response recovered 72% of the initial loss in the first 30 days. EYEGLASS WORLD 01/1997 – 01/2002
Territory Director of Store Operations: Led store operations for the fastest growing optical chain in the US. Responsible for the P&L for over $50MM in sales and +500 people. Drove consistent increases in comp sales between 8-10% each year while instituting processes and procedures that standardized operations allowing for rapid expansion. Created and instituted training systems, company policies, quality standards, sales techniques, and risk management. Established a field management corporate structure for manufacturing and administration at 50 locations.
• Reduced Management turnover 40% with a Bonus Program and recorded the best year in profit at over 18%. Developed a manager bonus program to reward store level profit with measurable, trackable, and reported benchmarks.
• Standardized store operations for 30 stores facilitating growth to 72 stores and 13 Lasik Vision offices within 4-years. Created and implemented a standard operational model, and a New Store Playbook including initial store set, and new store training.
• Instituted a Frame Buyers Club membership increasing sales by 2% of $50MM. The program increased customer retention, reduced the buying cycle by 8-months, and immediately increased revenue. The program is still in use at Eyeglass World.
Early Career: Manager, Licensed Optician, Seminole Optical; General Manager, EyeMasters. EDUCATION & CERTIFICATIONS
Bachelor of Interdisciplinary Studies (in process)- Undergraduate Studies in Secondary Education Louisiana State University. ABOC/NCLE & Licensed Dispensing Optician; Customer Service Training Certificate, Ritz Carlton Technical - Experience Factors - Personal Qualities: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Website Management (Go daddy), EHR, EMR, HIPPA, Labzilla Innovations, Visual Lab, ACCPAC, Sage, Concur, Project Mate, FEXA, WordPress, POS systems, RXPII, Advanced MD, Customer Relations, Corporate Communications, Contract Management, Analysis, Conflict Resolution, Performance Metrics, KPI, Leadership Development, Sales Support, Recruiting & Hiring, Staff Development, SWOT, International Relations, Global Management Experience, Regulatory, Cash Flow, Financial Reporting, Communication Skills, Delegate, Profit & Loss, Reliable, Work Under Pressure, Confidence
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