Sales Customer Care

KAVITA POMAL KHANNA

**** * ****** ***** *******,#2015,Irving,TX,75063.

Phone:972-***-**** Email:***********@*****.***

■ Career Objective

Professional sales management position with performance based compensation, where administrative and technical experience, initiative and interpersonal skills will be used for maximizing sales, promoting good customer relations combined with a high incentive component that will provide the opportunity for substantial earnings.

SKILL SET

• Market Optimization • Consumer Awareness • Interpersonal Relations

• Product Expertise • Leadership Ability • Closing Techniques STRENGTHS

• Enthusiastic, goal-oriented, conscientious, team player with excellent client relations skills.

• Disciplined and well organized in work habits, with ability to function smoothly in pressure situations.

• Ability to identify problems and implement effective solutions.

• Possess a “pro” company attitude dedicated to the growth and profitability of the company.

• Multilingual, speak and communicate effectively in English,Gujarati,Hindi and Punjabi. EMPLOYMENT PROGRESSION.

Charter Communications(Spectrum). Southlake TX September 2018 till present Position:Store Associate.

Solarcity Dallas TX June 2016 to Nov 2016

Position:Solar solutions consultant

Nebraska Furniture Mart The Colony TX February 2015-Nov 2015 Position :Product Specialist.

Key Contribution:Explaining customers about different products, their features and benefits(Departments:Home Office,Small Appliances,Portable Audio and Gaming),sales and attaching protection plans and replacement plans according to the requirements and needs of the customers.(Consistently #1 person in selling Protection Plans and Replacement Plans from 1st working day till last working day,many more small sales achievements and appreciation by customers,Managers and colleagues ) Hudson Group of Companies Love Field Airport,Dallas.TX August 2013– Sept 2014 Position:Specialty Service Associate

Key Contributions:

Sales,Customer care,listing for inventory orders,managing all store,generating maximum sales. Sprint Store Dallas,TX January 2012 to August 2013 Position:Sales Expert

Key Contributions:

Sales(Qualifying customers,’Ready Now’ etc,retail store sales activities). Pomal Engineering Company Vallabh Vidyanagar,India June 1999 to November 2011 Position:General Manager

Key Contributions:

General Management,Monitoring and Controlling Labor Efficiency,Time and Motion Study,Customer Care,Recruitment.

Key Achievements:

• Team member of a World Class Performer team at Sprint store,Dallas.

• Awarded certificate of recognition by Hudson Group-Retail Specialists,a Dufry Company for Traveler’s Best Friend Customer Service.(Scored 100 out of 100 points during mystery shopper visit.)

• #1 salesperson-for selling highest number of Monster headphones at ‘Tech on the Go’ store,‘winner’ store for the Monster contest organized by Monster Company,also few other sales achievements.

• #1 sales person at ‘Tech On The Go’ store,#1 store for sales among all stores of Hudson Group,Retail Specialists,a Dufry Company at Love Field Airport,Dallas, and also it’s #2 store nationwide consistently since one year till date among all the Tech on the go stores.

• 4th Rank in University, B.Sc (Home).

• Received Scholarship by Government of India, Ministry of Human Resource(Education Department),for the year 1992-93 as a meritorious student.

• Performed in six International Folk Dance Festivals organized by CIOFF (Consell International Des Organizations de Festivals de Folklore),in France and Belgium.

■ Educational Qualifications

• M Sc(Home),Family Resourse Management(Special),December 1995.Sardar Patel University, Vallabh Vidyanagar,India

• B Sc(Home), Family Resourse Management(Special),December 1992. Sardar Patel University, Vallabh Vidyanagar,India

• Diploma in Dance (Indian classical dance form Bharatnatyam),October 1989.Sardar Patel University, Vallabh Vidyanagar,India

Projects:M.Sc(Home)

Dissertation work on: Profile of Women Entrepreneurs in and around Vallabh Vidyanagar.

• Marketing a Product: planning and implementing a marketing strategy to launch a new product in local market.

• Survey on telecommunication services: by preparing a questionnaire regarding the use of telecommunication services.

• Cafeteria: Managing a Cafe for 6 months by performing different duties assigned to each in a group, efficiently and in harmony.

• Community Development: Projects regarding community education and communication- creating and presenting small script dramas in slum areas to develop awareness regarding Food Adulteration and preservation.

References:

Personal and professional references available upon request.

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