Front Desk Housekeeping

ERICK ROCKY M. DE CASTRO

Sta.maria bulacan

Mobile +63-906*******

E-mail add: ****************@*****.***

PROFILE:

Date of Birth: August 16, 1994

Nationality: Filipino

Language: English,Tagalog

Computer: MS Office [Word, Power Point]

Passport no. P2306829B

Work Experience:

M/Y Esmeralda

Maurituis,South Africa

september2019-jully2020

Senior Housekeeping:

Created schedules, shift reports and other business documentation.

Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Ordered housekeeping supplies and guest toiletries.

Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.

Stocked room attendant carts with supplies.

Submitted repair requests to maintenance team.

Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs

Reviewed employee performance and devised improvement plans

Supervised employees and developed training programs to ensure maximum performance.

Collaborated with front desk to respond promptly to all guest requests.

Facilitated improvements to workflow and room turnover with hands-on, proactive management style.

Supervised and supported all new personnel to maximise quality of service and performance.

Developed training programs to build employee performance.

Operated incinerators and trash compactors to dispose of garbage.

Removed trash and dirty linens from room attendant carts.

Sustained safety protocols, ensuring proper and cost-effective equipment and material usage

Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes.

Scheduled team of 8 housekeepers to maintain efficient staff levels during peak periods, including holidays.

M/Y Sarha

Abu Dhabi, Unite Arab Emirates

August2016-Octuber2018

Housekeeping/Steward:

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Disposed of trash and recyclables each day to avoid waste buildup.

Restocked room supplies such as facial tissues for personal touch with every job.

Kept building entryway glass clean and polished for professional presentation.

Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.

Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.

Picked up trash from parking lot and garden areas to keep those areas free of debris.

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Accepted accountability for all assigned building keys, master keys.

Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms

M/Y Fast And Furious

Dubai,United Arab Emirates

May 2016-August2016

Housekeeping Attendant:

Maintained Cabin locker rooms, lounges, and back of house areas.

Supplied guests with extra towels and toiletries when requested.

Informed supervisor when supplies were low.

Replenished guest supplies and amenities.

Cleaned and returned vacant rooms to occupant-ready status.

Operated incinerators and trash compactors to dispose of garbage.

Stocked toilet tissue and paper towels, as well as other restroom.

M/Y Fayooka

Dubai,United Arab Emirates

April2014-May2016

Houskeeping:

Responsible for the general cleanliness of all assigned work areas

Performed cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms.

Made beds, replenishing linens, cleaning bathrooms, vacuuming halls, dusting, and mopping

Checked all vacant rooms daily to keep fresh.

Disposed of trash, waste, and other disposable material.

Maintained all equipment used in comple.

M/V Wonderful Star

Cebu, Philippines

May2013-August2013

Cabin Steward:

Ensured company procedures were carefully followed by providing extensive coaching to new personnel.

Personally welcomed guests and helped locate most suitable offerings through effective questioning.

Monitored multiple databases to keep track of all company inventory.

Maintained excellent standards of service through impeccable attention to detail.

Implemented new team onboarding program, reducing training time from 4 weeks to 2.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Delivered high-calibre staff induction and training

Skills:

My main skills,abilities and qualities for the above jobs are that I am hardworking and keen to progress .I am healthily sound and a computer literate.Also, I am a versatile and an emotionally stable team player who can be trusted to work under pressure and on my own. These abilities are always useful for me whenever I have to work with especially people from different cultural backgrounds.

QUALIFICATION SUMMARY:

Computer literate

Ability to work under pressure

Self-motivated and can work independently

EDUCATIONAL ATTAINMENT:

Seafarer Steward Rating Course

Lemery Colleges

Batangas City, Philippines

2012-2013

SECONDARY:

Governor Feliciano Leviste Memorial National High School

Lemery, Batangas

2007-2011

PRIMARY:

Bukal Elementary School

Lemery,Batangas

2001-2007

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