Sales Executive Customer Service

* ****** *******

CORE COMPETENCIES EDUCATIONAL QUALIFICATIONS

PROFESSIONAL ACHIEVEMENTS

WORK EXPERIENCE

Senior Customer Service Agent/Team Leader - Emirates Airline, Dubai, UAE (January 2016 – Present)

• Control all the staff in designated area, ensure counters are opened on time, brief staff and follow up to ensure On Time Performance (OTP).

• Provide customers with details on fares, issue online tickets, seek out sales opportunities and promote all emirates products.

• Actively increase revenue by providing options to customers on products and services such as Skywards membership, DBB, Dubai stopovers, Hotel bookings and Upgrade Fares.

• Remain aware of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

• Follow up on flights, create reports and update staff performance to evaluate the champions of the day.

• Highlight customers’ requests and requirements covering their journey such as passport, visa and health documents and even time and place of various stages of the activities.

• Update ticket related documents, time tables, brochures, and display promotional materials on individual counters.

NESTOR AFABELLE OZUGHEN

CUSTOMER SERVICE AGENT

8 Years of Unfaltering Service Provision

+971********* ***************@*****.***

Dubai, UAE

A professional adaptable to multi-cultural teams, with a drive to deliver results in a variety of situations. Innovative problem-solving skills and aptitude to learn paired with obedience and a calm disposition when facing pressure. An enthusiastic analyser with excellent communication skills and expertise in Customer Service Provision and Sales. Load Control Training

Supply Chain Management Document Verification

Aviation Security

Logistics Management

Cash Register Management

Customer Service Sales

Fundamentals of

Management

Certification, University of

California

Bachelor in Economics and

Management, Cameroon

Diploma in Logistics and

Supply Chain

Management, Dubai

G C E Advance Level

Certificate, Cameroon

2017

2012

2013

2009

• Served a royal family that decided not to disclose their heritage during tenure with the Emirates Group. Extraordinary service led to a special mention in their review. Subsequently, was honoured with an award by the chairman of the organisation.

• Received the “Staff of the Month” Award twice owing to efficient check-in procedures and speed of work.

• Resolved 99% monthly customer grievances during the Covid-19 pandemic.

• Nominated to audit Indian sector flights thrice.

• Achieved 98% monthly sales targets at Sun and Sands.

• Handled a customer and closed the transaction with 32 items being sold at once. This was a record at the Nike Store. 2 Nester Ozughen

• Ensure that requirements of unaccompanied minors, young passengers, wheelchair bound, elderly and special need passengers are prioritised.

• Handle check-in and boarding of customers, greet them with a smile and provide assistance with mishandled or missing baggage claims.

• Verify documents, offer advice to passengers regarding missing/ required documents and report fraudulent documents to the airlines and area supervisors.

Senior Sales Executive - Nike Store, Sun and Sands Sports, Dubai, UAE (Nov 2014 – Dec 2015)

• Determine customer needs and help them discover products, provide product demonstrations in French and English and develop cross selling.

• Reach a monthly 900-950 aed target by attempting to increase basket in quality and value (KPI) to 6 items and 1000 aed.

• Maintain customer relationships, develop a client book and updating the customer data base.

• Develop an expertise in one field, product category, visual merchandising or security by accumulating product knowledge and understanding trends.

• Conduct weekly cycle counts and general inventories.

• Respect floor zoning and collaborate with team to ensure complete customer satisfaction. Assistant Manager/Cashier - Al Sayer Retail Establishment, Dubai, UAE (Oct 2012 – Oct 2014)

• Perform monthly evaluations and business analysis to establish enterprise strengths and weaknesses.

• Promote sales by briefing team with all the product knowledge at the start of each shift.

• Actively seek and obtain customers feedback and manage customer complaints.

• Assist the merchandising team with product selection and making recommendations pertaining to product assortments.

• Control incoming and outgoing stock and ensuring the correct quantity/specifications are delivered punctually as well as store cash and create daily roster.

• Ensure that goods are receipted and received in good condition to assure an adequate audit.

• Revise visual look and feel of the shop, including product display and layout of units to best display range of products.

• Maintain suitable housekeeping standard in the unit ensuring that fixtures / fitting and physical stock presentation are optimised.

• Monitor, evaluate and report product defects, identify poor quality trends, and accurately determining the cause of potential problems.

• Coordinate with suppliers to remedy external faults and avert future reoccurrence. PERSONAL DETAILS

Nationality: Cameroonian (CM) Languages: French and English Employment status: Employment visa Valid UAE Licence with own Car

Contact this candidate