Ransel Robin Soans

Mobile : +918********* (BOM)

Email: ade85d@r.postjobfree.com

Skype : Ransel.archi

Career objectives

To perform, to the best of my ability in all personal and professional activities and get involved with the company environment in a responsible and honest way.

Educational Qualification

S.S.C : Secondary School Certificate Passed 2009 (Mumbai Board)

H.S.C : Higher Secondary School Passed 2011 (Mumbai Board)

Professional Qualification

Completed diploma in American Hotel & Lodging Education from Rizvi College of Hotel Management, Mumbai.

Completed degree BA in international hospitality from IGNOU

(Indira Gandhi national open university)

UAE embassy certified

Basic computer and Excel.

Successfully completed MS-CIT

Work experience

March 2015 – November 2016: Hyatt Regency

Food & Beverage Associate.

Had the Privilege to Serve Our Honorable Prime Minister of INDIA Mr.Narendra Modi Feb 18, 2016, Make in India Event 2016

Worked as support team at HYATT regency, DELHI

Bar waiter in stax bar

Worked in hotel ballroom events as a bartender

Taking care of service bar in restaurant.

Duties & responsibility

Greeting guests and presents them with the menu

Inform guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also to upsell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor.

Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g. No Garlic, less spicy etc, without egg etc.

Communicate with the guest and provide assistance with their queries.

Coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

Desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Prepare mixed drinks for service to your guest table.

Properly open and pour wine at the tableside

Adhere to grooming and appearance standards consistently.

Understand and can communicate products and services available at the hotel.

Familiar with basic cooking skills.

Assist bus persons with stocking and maintain the restaurant par stock levels and side station.

Help other areas of the restaurant such as answering telephones and completing financial transactions.

Print closing report and drop the cash.

Worked in Rotana hotel resort and spa as a Bar associate / Acting team leader

From Dec 2016 – Oct 2018

Duties & responsibility

Worked in all day dining, specialty restaurant, pool bar, beach bar, and banquet.

Working as section holder with three F&B associates, know store order/direct purchase order, inventory, temperature track of buffet, refrigerator.

Update par stock according to occupancy.

Knows to operate micros simphony [POS], micros oracle [POS]

Takes orders, serves (where applicable, prepares) food and beverages to guests as per resort standards in a friendly, timely and efficient manner

Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.

Anticipates guest needs offers suggestions and ascertains satisfaction.

Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.

highly sensitive to guest preferences assists in compiling guest history; offers a special service touch when an opportunity is presented

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.

Worked in Royal Caribbean international as a waiter – assistant

From April 2019 to November 2019

Completed 1 contract successfully

Completed certified safety training courses

Worked in dining room \ all day dining

Trained for safety drills on board

Industrial Experience

Worked as an industrial trainee at Hilton for 6 months and trained in all four core departments

Worked at Dubai Air Show 2013 as Food & Beverage Associate.

Had the privilege to serve UNITED KINGDOM Former prime minister David Cameron In

Dubai Air Show 2013

Participated in Hospitality 2012 in Food & Beverage department at Rizvi HMCT.

Participated in Comeida Fiesta 2014 at Rizvi HMCT.

Language Known

English, Hindi, Marathi

Interests

Swimming, Driving, Travelling, and Fishing.

Personal Information

Passport No. : L5742290

Marital Status : Single

Nationality : Indian

Date of Birth : 30/08/1993

Permanent address : 106, Eileen CHS, behind Bethel Church

Mumbai (INDIA)

I hereby certify that all information furnished above is true to the best of my knowledge.

Ransel Robin Soans

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