Contact Details Customer Care

CURRICULUMN VITAE OF ZIZILE GUMEDE

CONTACT DETAILS

CELL PHONE NUMBER: 065*******

POSTAL ADDRESS: 74 SWORDFISH ROAD, NEWLANDS EAST, DURBAN 4037 EMAIL ADDRESS: ************@*****.***

SECONDARY EDUCATION

Institution : EThekwini College

Qualification : NQF Level 4

Year : 2015

WORK EXPRIRIENCE

Company : CCI Call Centre (Talk Talk Campaign)

Position : Customer service Consultant

Duration : 11 January 2018 -26 May 2019

Duties

Analyze customer service requirement and inform of all available services.

Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.

Manage all customer issues and resolve all complaints effectively.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.

Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.

Work with Buying Office and Stores and source appropriate material for customer.

Analyse customer requirement for product and services and provide consultation to select appropriate product.

Assist customer to select optimal and cost effective method for his or her requirement.

Company : ISON BPO PTY LTD – uMhlanga

Position : Admin Clerk

Duration : 30 August 2019 – March 2020

Duties:

Answer and direct telephone calls.

Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.

Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers.

CURRICULUMN VITAE OF ZIZILE GUMEDE

CONTACT DETAILS

CELL PHONE NUMBER: 065*******

POSTAL ADDRESS: 74 SWORDFISH ROAD, NEWLANDS EAST, DURBAN 4037 EMAIL ADDRESS: ************@*****.***

Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence. Compile and maintain records of office activities and business transactions. Type, format, proofread and edit documents from notes or dictation. Prepare meeting agendas; attend meetings to take notes and write minutes. Manage work schedules, calendars, and appointments. Obtain information to respond to requests by reviewing files, documents, and records.

Take inventory and order materials, supplies, and services as needed. Troubleshoot problems that arise with office equipment. Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money.

Prepare and mail bills, invoices, checks, and contracts. Make travel arrangements for personnel.

SKILLS AND COMPETENCIES

Excellent leadership and supervision skills

Time management skills

Good Problem solving

Good report writing skills

Microsoft office proficiency

Organised, Self - motivated and goal driven

Ability to work under pressure and meet dead lines Can work in a team as well as independently

Excellent communication and interpersonal skills.

Impressive planning skills

Exceptional attention to detail.

Strong People Management skills

REFERENCES

Name : Brenda (Customer Service Manager)

Institution : CCI Call Centre - uMhlanga

Contact details : 076*******

Name : Miss Aneshree

Institution : ISON BPO PTY LTD – uMhlanga

Contact details : 031-***-****/031-*******

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