Food Safety Customer Service

Jonathon White, B.P.M.

**** ********** **** ** *********, Fl. 33578

********.*.*****@*****.*** 561-***-****

Customer Focused Claims Adjuster

Provides Customer Focused Support Solutions Centered on Quality Strives to “Delight our Customers”

Proven success moving from a file owner role into a role with the total loss team. This role will allow for quick accelerated growth into an unrepresented bodily injury role given the similar alignment of customer focused goals. While new to Progressive, my primary focus throughout my various positions has been on providing successful integration of customer service initiatives into my typical routine. Furthermore, my college degree will translate nicely into a bodily injury role because my primary collegiate focus was disaster management and human resources.

Key Strengths:

Goal and Results Oriented Change Advocate

Learns Quickly Embraces Direction

Appreciates All Feedback Ability to Modify Approach as Needed

Empathy for All Insureds/Claimants Focused on Quality

Professional Experience

Progressive Casualty Insurance Company – Des Moines, Iowa / Tampa, Fl.

Claims Generalist (2016 to 2019)

Completed a generalized rotation in the file owner space which allowed me to develop an understanding of the company, culture, and drive for customer service all while balancing out the need for high productivity. This role allowed me to transition into the Total Loss and National Catastrophe Team rotation where I am once again offered the opportunity to please our customers on a significantly larger scale.

MetLife – Des Moines, Iowa

Post Issue Services Representative III (2015-2016)

Series 6 licensed professional that specialized working with customers who needed expert service, post identification of an issue with their financial product. This role allowed me to work with our external agent partners as well as direct customers to identify, educate, explain, and solve difficult financial product questions. The book of business serviced by my team could have an aggregate investment of several thousand dollars, although most were legacy contracts that were valued in the several million-dollar range. This unique and diverse client population allowed me to develop conversation skills that have been useful within the Total Loss rotation.

Jared The Galleria of Jewelry – Palm Beach Gardens, Florida

Customer Relations & Sales (2014 – 2015)

This job was centered in one of the most affluent counties in the country and focused on selling fine jewelry as well as providing repair and service options to a very diverse client grouping. My focus within the enterprise was as a time piece and Pandora specialist. This position allowed me to fully understand the concept of how to “delight” a customer and exceed their expectations.

Starbucks – Palm Beach Gardens, Florida

Shift Manager (2014 – 2015)

This job was focused on leadership and management of the customer service process. Associated duties included cash, product, food safety, hiring, training, conflict resolution and customer service management.

Carmax – Atlanta, Georgia

Automotive Detailer/Paint and Customer Service Representative (2009 - 2012)

This job was focused on the vehicle and repair side of the business. I was responsible for tasks that included the interior and exterior detailing, cosmetic repair and moderate body repair, and painting of new and or serviced inventory. In this role, I had supervisory function of various sub-contractors such as paint-less dent repair.

Educational and Professional Development

Florida Insurance Adjuster License (2019)

License Number W478683

Bachelor of Public Administration (2015)

Florida Atlantic University – Boca Raton, Florida

Financial Industry Regulatory Authority Series 6 (2014)

FINRA organization through MetLife

Associate of Arts, General Studies (2013)

Palm Beach State College – Palm Beach Gardens, Florida

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