Profile Summary

•**+ years of professional experience in Information Technology industry (US HealthCare, Public Sector, Banking, Utilities Construction and others) with expertise in requirement analysis and gathering, support and application dev. as an ETL dev./ Business Analyst and worked as a Project Lead with a strong penchant for business analysis and project management role.

Professional Experience

Tech Mahindra Senior BA/Product Owner and Project Management Doha July 2019 - Present

•Preparing Business Requirement BRD (Business Requirement Specification) FSD(Functional Specification Document) and TDD (Technical Design Document)

•Requirement Elicitation include Setting Expectations, Facilitating JAD session, Creation of Compliance matrix, Requirement Traceability Matrix (RTM).

•Prototyping requirements include creating Swimlanes, Process Workflows, and Use case generation using MS VISIO (process mapping)

•Supporting business strategy, requirements definition, use cases and act as the primary liaison between Digital product management and Technology teams to ensure system design and project changes aligned with business requirements.

•Discover and define mobile applications requirements in the space of business goals, business needs, defining the true problem, scoping the business case for making an investment, and discovering the business process and related changes.

•Oversee the effectiveness of the IT operations, in order to identify areas for improvement that meet the needs of the functions and enhance operations.

•Identify product requirements through collaborative engagements to support product strategies, making sure they are complete, integral and consistent;

•Scope the MVP taking into account existing resource constraints and sustained development of the product

•Accept sprint results at demonstration Contribute to Squad product development to the extent of her or his competence

•Build Squad backlog in terms of user stories, prioritize its items to achieve business goals, continuously keep the backlog up to date.

•Experience in Utilities (Electricity and Water) domain and/or digital delivery highly valuable.

•Hold regular meetings with the Squad to update the Squad product backlog.

•Communicating to customers about the requirements change which will impact the design of the solution and steer away complexity to ensure the business's core roadmap is maintained.

•Create and maintain the roadmap including Jira Stories / User Stories that accurately reflect the end user client requirements, contain relevant wireframes and technical details for the development team. Managing the backlog of Jira tickets and work with the Agile Project Managers to assist with Sprint planning.

•You will oversee the modification of designs with the technical teams as required and update the stories appropriately setting UAT criteria between client and the testing team. Working within an Agile/Scrum environment you will play a key role in all Scrum ceremonies.

•Experience in Business Process Management (BPM) tools like Oracle Primavera and Ultimus.

•Experience with Oracle JD Edwards (ERP) tool.

•Experienced in stakeholder engagement (both in-house and external clients) to elicit requirements, creating documentation as required and been heavily involved with the Agile / Scrum ceremonies.

•Defining, creating and maintaining a Product Road Map as well as playing an important role in the Sprint Planning process amongst other Scrum ceremonies.

•Championing a vision and convey this in line with strategy to both external customers and internal technical teams.

•Participate in planning of the Squad's sprint, planning of the Tribe's super sprint to reaffirm priorities and clarify the requirements. Brief the squad regarding the requirements to ensure understanding

•Interact with other Squads and other tribes as part of Squad synchronization ceremonies to implement cross-Squad tasks

•Design product journeys that solve business issues and capture opportunities, ensuring both creativity and relevance

•Understand the end to end customer journey and assess the effectiveness of product strategies at each customer touch point

•Prepare and present product vision (eg. journeys) and proposals to relevant stakeholders and ensure incorporation of feedback, synchronize it with the Lead and Product Owners in Squads responsible for the assigned product

•Responsible for driving out, implementing, defining and releasing a product that meets the customer's needs and achieves the squad goals. Also defining and prioritizing requirements (stories) in the Squad Backlog and accepting completed requirements.

•Recommend product features and enhancements that will maximize the customer experience and digital offerings

•Creating mock-ups and wireframes for UI/UX portals/interfaces and forms

•Oversee IT operations so that it meets the service levels agreed with users and conforms to relevant technical and security standards.

•Interacting with stakeholders to understand the requirements related Content Management System and Case Management System (CCMS) to enable to raise their requests and view the data based on the available content.

•Perform root cause analysis and SWOT analysis of problems, conduct workshops and work closely with business users in order to identify and translate their needs into functional requirement specifications

•Oversee the alignment of the systems, applications and infrastructure with the IT architecture and ensure integration thereof, so as to enable the smooth running and efficiency of operations.

•Oversee and guide the continuous improvement of the organization’s IT infrastructure with state-of-art technologies in alignment with the enterprise architecture and organizational needs.

•Oversee the development of IT enterprise architecture, by translating organizational requirements into overall technical requirements, lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of utilities applications.

•Assesses customers' electricity and water consumption patterns and prepares end-use or econometric forecasts of short and long-term electricity and water consumption

•Conducts necessary studies to understand the electricity and water supply required to meet the forecast demand

•Assists Head of Section in development of business strategy based on inputs received from demand and supply forecasts

•Provides necessary assistance in rate and cost of service studies as required and formulates recommendations for utilities rates

•Participates in the analysis of optimum tariff policy for each type of consumer, provides economic advice on the costs and benefits of tariff reforms

•Assesses the implications of tariff reform on macroeconomic parameters (employment, inflation, savings, investments, etc.) and on the sector levels (banks, hotels etc.)

•Provides recommendations on counteractive measures in case implications of tariff reforms result in negative outcomes

•Performs analyses to provide inputs during negotiation of contracts for the purchase of electricity or water with suppliers

•Provides necessary assistance to Senior Strategist to facilitate the management of Power and Water Purchase agreements (PWPAs) and perform the necessary activities to establish financial models for PWPAs

•Conducts necessary research to develop periodic reports/ studies/ briefing papers pertaining to demand, supply and tariff based on benchmarks from other utility organizations and trends in utility industry

•Carries out and ensures compliance of all activities within the Strategic Planning and Risk Management Section are in line with Kahramaa health and safety regulations.

•Develops the relevant reports (daily, weekly, monthly, quarterly, annual etc.) as required for analysis by Senior Strategist

•Liaises with Finance to enhance the existing financial models within Kahramaa to provide more accurate financial forecasts.

•Performs necessary analyses to evaluate forecasts to ensure the data reflects the incorporation of changing socioeconomic factors

•Compiles and analyses data to identify trends and establishes forecast base as and when required for generation of demand and supply forecasts for electricity and water networks.

•Conducts research to develop forecasting models that can help in more precise forecasting of electricity and water demand and supply

•Conducts research to develop methods to forecast data in cases where there is lack of historical data in order to have maximum possible data points in conducting analysis

•Provide advice to the management team on IT initiatives / projects to support the achievement of the organization’s objectives

•Stimulate team members and contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practices, improvement of IT processes, cost reduction and productivity improvement

•Ensure effective collaboration with all the department heads to understand their needs, and advise on IT architecture/ systems and related solutions to meet their short and long term needs

•Ensure that the divisional strategic plan is developed and implemented in line with the client’s vision, mission and strategic objectives

•Collaborating with executive leadership team on portfolio governance for Scrum, Kanban, and other projects

•Facilitating organizational learning, change management, and process adoption of Agile via metrics, benefits realization, outcomes, and retrospective findings

•Prepare for and facilitate daily scrum and biweekly sprint planning & backlog grooming ceremonies.

•Prepare the IT Section budget, in coordination with the Finance Section in order to ensure alignment with budget guidelines

•Monitor financial performance versus budget to keep track of costs, ensure areas of unsatisfactory performance are rectified promptly and improvement opportunities are capitalized upon

•Lead and direct the management of change through continuous improvement of section systems, processes and practices taking into account ‘international/ local best practice’ and changes in international/ local standards which demand proactive action plans. Produce feedback to all dept’s.

•Experience in analyzing Business Requirement Document (BRD), Functional Requirement Specification (FRS) and providing inputs to the Test Plan creation

•Experience with all phases of software testing (System, Integration, Regression, Unit, Compatibility and User Acceptance Testing

•Experience in Test Case Design, Test Tool Usage, Test Execution, and Defect tracking Management

•Experience in Software QA and Testing Methodologies, verification and validations in all phases of the SDLC

•Strong knowledge of RDBMS concepts. Develop SQL queries in Oracle databases to conduct testing

•Experience with Agile tools such as JIRA and Confluence

•Experience in testing and writing SQL and Oracle statements including complex joins

•Experience in Data Analysis, Data Validation, Data cleansing, Data Verification and identifying data mismatch

•Proficient in Database/ Reports testing. Validate the data derived in the target table is adhering to the standards and business rules

•Played major role in Test Data Creation and Maintenance and verify if there are any downstream impacts

•Expertise in Business Requirement gathering through JAD sessions, interviews and walk through

•Support UAT during all phases of testing to ensure requirements as detailed in the specification document have been delivered and are ready for release.

•Work with IT & Business when new functionality is released to production to ensure a smooth transition to the new process. Where necessary devise detailed cut over plans to address potential operational impacts at cutover

•Working with Development teams to translate MVP business requirements into functional specifications to include - system requirements, flow charts, use cases, and business rules.

•Identify areas for improvement, understand business need, specify requirements and implement recommendations for increasing effectiveness of current processes

•Ability to explore alternative solutions and workarounds before assigning to development team.

•Work closely with technical team during the implementation phases to ensure common understanding, agreement and effective implementation of projects. Validate solution delivered and ensure it is fit for business purpose.

•Produce high quality Business Requirement Specifications, Procedures and Training Materials

•Take ownership of been the Change Manager and working with the Release Manager

•Participate in the analysis and resolution of defects identified during System Build and Test Cycle.

•Developed and followed Agile project management plan (Agile ceremonies) & build requirements log (Product Backlog) with cost estimation and priority.

•Organised & facilitated overall release and sprint planning including daily stand ups, review/demos, retrospectives.

•Determined the team capacity (velocity) from historical data & created work break down structure (user stories) and subsequent activities (tasks).

•Oversee analysis done by Business Analysts as they capture and document business objectives and functional requirements and translate them into requirements and solution definition documents.

•Orchestrated Removal of any impediments to progress, facilitating meetings, and working with the Product Owner to make sure the product backlog is in good shape and ready for the next sprint.

•Monitored the project progress and radiated the information to stakeholders. Identified & mitigated team risks and impediments (Blocking issues, Central defects) daily.

•Led team with dedicated QA resources to incorporate Test Driven Development (TDD) & continuous delivery practices; leading to an increase of quality of delivered products and a decrease in production defects.

•Played key role in resolving business and team conflicts as well as actively involved in technical matters thus finding gaps and ensuring Product Owner involvement in business decisions and description of the business flow.

•Worked with senior management, business and release management to understand the vision of the product, prioritize & develop software release planning.

•Liaise with developers during the technical design and implementation phases to ensure common understanding, agreement and effective implementation of projects within an MVP environment.

•Work with UAT teams throughout all stages ensuring all runs smoothly

•Day-to-Day management of 2 Business Analysts

Accenture Technology Senior Business Analyst Bangalore/Kolkata October 2017 – July 2019

•Current working in the HRIT Application/Division of a reputed Banking Client based out of Switzerland

•Coordinating with development and QA team to make sure that the right product with features as per Requirement Traceability Matrix are delivered to customers. This requires a clear roadmap about the deliverables

•Creating User stories in JIRA,Sprint planning, Story point estimation

•Agile techniques include Sprint Methodology, SCRUM Framework and JIRA for creation of user stories.

•Registering risk in Risk register and monitoring the same using risk matrices setup by the organization.

•Requirement Elicitation include Setting Expectations, Facilitating JAD session, Creation of Compliance matrix, Requirement Traceability Matrix (RTM).

•Prototyping requirements include creating Swimlanes, Process Workflows, and Use case generation using MS VISIO (process mapping)

•Perform Business Analysis activities (i.e. requirement gathering, create specifications, workshop facilitation, interviews, business process design, reports design and business process modelling)

•Working as part of the Delivery team to understand customer needs and IT required to support capabilities of the business.

•Delivery of technology solutions appropriate to those customer needs and maximise straight-through-processing, reduce business risk, and improve efficiency.

•Experience in financial services and/or digital delivery.

•Currently working as a Solution Architect in CRM – Salesforce.

•Performing estimations, resource planning and solution planning in order to create architecture diagrams and processes for new clients through Salesforce FS products such as nCino and FSC.

•Performing analysis and testing aspects of SDLC and interacting with other members of team on design and delivery of solns.

•Ensuring solutions are delivered in accordance with applicable standards and regulatory frameworks.

•Take on a project management role to manage delivery of a project or sizable initiative.

•Co-ordinate the resources to ensure timely delivery of business/change requests.

•Experience of Application Lifecycle Management in a .NET, ETL, Analytics-Tableau environment

•Defining mappings & business rules to achieve compatibility between “as is” and “to be” models

•Follow the BA process outlined in the BA Charter, analyse and document business processes

•Analysis of new system functionality to understand in detail how it can support and will impact business functions.

•Working with business representatives to understand requirements, scope and acceptance criteria

•Interpretation of business needs and translation into application and operational requirements.

•Walkthroughs of requirements with Business and Technology areas, Obtaining appropriate sign-off

•Reporting of progress to Project Manager, escalation of risks and issues to Project Manager

•Develop requirement specifications according to standard templates using natural language

•Working closely with developers and end users to ensure technical compatibility and user satisfaction

•Provision of the Application Support Document, Ad-hoc problem solving

•Assistance with & execution of User Acceptance Testing as required

•Creating process flow diagrams and user role definitions, creating sequence, activity and data flow diagrams

•Writing User Manuals, Training Material and Application Support Documents as required.

•Ensure that specialist knowledge is kept current and disseminated as appropriate and be aware of possible future developments and trends, contribute to the evolution of the BA Charter/Methodology to industry best practice.

•Project management of small initiatives may be required from time to time.

•Drive and Challenge Business Units on their assumptions of how they can execute business processes

•Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency, or to reduce risk

•Act as Subject matter expert in systems and processes, initial Analysis of Change Requests, creating user interfaces

•Provide accurate BA estimates to PMO/PM where requested

•Providing second level support for the applications and systems supported by the functional developers, infrastructure technologists and architects on a day to day basis to achieve the above.

•Working closely with the team’s Delivery Leader, Portfolio Architect, Developers, Infrastructure Technologists and Architects on a day to day basis to achieve the above

•Conducting JAD and Brainstorming sessions for requirements gathering from various stakeholders in various systems applications (upstream and downstream) using internal and external data and stakeholder interviews.

•Create prototypes, mock-ups/user stories and product backlogs as part of design phase of the project using Lucid Charts.

•The applications are IBM Brassring, CandidateExport, SAVVIS, DIS-Informatica, FUSION and HRSnow.

•Preparing Mapping Document for all systems including SRS(Systems Requirement Specification), BRD (Business Requirement Specification) FSD(Functional Specification Document) and TDD (Technical Design Document)

•Supporting the running of requirements gathering sessions with the client and assisting the client in conceptualising the final solution in order to elicit and prioritise requirements

•Understanding of the HRIT Application system and ensuring the following are included in the system:

•Automatic case creation takes place (Field population) from Brassring (IBM/Kenexa) end to HR Service Now

•Devising strategy and creating IT systems for Re-Hiring candidates with automatic field population taking place with previously filled data.

•Knowledge of HR Operations in recruitment activities and understanding of end-to-end recruitment (Sourcing, Engagement, Qualification, Internal Submission, Present, Interview, Placement and Support

•Improve monitoring, discovering issues and delivering better values to the customer

•Performing process analysis to deliver process improvement and process re-engineering

•Identify user requirements by working with a number of individuals from IT and business, producing high-level business requirements and liaising with development to take these through to a detailed functional specification

•Experience in building enterprise-ready applications in a global environment

•Experience with establishing central repositories, Data modelling(Oracle DB), relational database and SQL

•Performing business analysis techniques and interpreting technical requirements (DIS-Informatica and others)

•Experienced in software development lifecycle(SDLC) along with strong analytical, problem-solving and synthesizing skills

•Applying business analysis techniques to develop robust solutions

•Analytical, problem-solving and synthesizing skills to deliver software projects to product owners/stakeholders by interacting with business stakeholders. Analysing complex information systems and existing business processes

•Consistent in documentation of business, functional and non-functional requirements.

•Creation of Mapping Document (Excel), SRS(Software Requirement Specification), BRD (Business Requirement Document), FSD (Functional Specification Document), RTM (Requirement Traceability Matrix)

•Analysing pre-production check and test scripts, testing document and completion reports with workstream functionality

•Take part in User Acceptance Testing, Regression testing and post Go-Live testing

•Experience in ETL (Informatica) and analysis of .xml and materialized views for data flow analysis and process re-engineering

•Work with Business owners, the Business Analyst Team and technical IT Dev. team to understand business requirement.

•Liaise with business owners, business analysts and the development team to resolve functional and non-functional questions arising from the requirements. Manage and measure solution benefits mapped to the business case

•Ensure systems and changes are smoothly transitioned into operation including, supporting doc. and required user training

•Functional and working knowledge of JIRA, SQL and oracle dbs, experience of BI tools - Tableau and reporting solutions

•Ability to determine risks and issues related to project implementation and delivery

•Evaluating existing processes and optimizing them in terms of efficiency and risk mitigation

•Interpreting technical requirements for technical team by generating process documentation (technical writing skills).

•Finding solutions to business problems as part of the overall strategic roadmap (related to on-boarding and re-hires)

•Preparing RFP’s for content and presentation for bid qualification process along with risk and issue management phases. Engage with customer on consultative basis to derive IT strategy/roadmap for transformation. Participating & leading in various stages of pursuits such as Client visits by furnishing / preparing suitable content (collateral, commercials, solution articulation, content for bid defence presentations).

MSH Consulting Group Presales Consultant & BA Kolkata August 2016 – September 2017

•Working as a Business Analyst on BI – Tableau Analytics tool.

•Probing customer and asking relevant questions to get necessary clarifications on requirements and convey the same to the solution teams.

•Conducting JAD (Joint Application Development) sessions with the development team and client for requirements gathering, analysis and mapping. Working on JIRA, Bullhorn Recruitment CRM and Analytics-Tableau.

•Experience in using UML (Use Cases, Activity Diagrams, Sequence Diagrams)

•Scheduling, co-ordinating, preparing and facilitating formal requirements gathering sessions including reviewing / assessing current state and developing future state. Identifying gaps and potential risks within current and designed processes

•Working closely with the Product Management team, identify the business needs to be covered by our solution, set expectations, identify business improvement opportunities and scope.

•Perform gap analysis to identify areas for improvements and provide reports and updates on findings

•Strong practical experience in Business Analysis activities (i.e. requirement gathering, create specifications, workshop facilitation, business process design, reports design and business process modelling)

•Knowledge of HR Operations with analysis of recruitment activities in Tableau

•Knowledge and understanding of end-to-end recruitment (Sourcing, Engagement, Qualification, Internal Submission, Present, Interview, Placement and Support). Performing analysis on all 8 Business Processes of Bullhorn CRM.

•Preparing proposals related to Search (Retained, Exclusive, Contingent, Contained @ Executive, Middle Management, Professional), Staffing (Project Based Resourcing, Staffing Managed Service, VMS, SOW), RPO (Field RPO, IT RPO, RPO, Source and Screen) and HR Consulting (Talent Assessment-Design and Implementation, outplacement services, Organisational Development, Onboarding, Market Assessment).

•Preparing Legal Compliance Documents related to Staffing, Search and RPO industry.

•Working on Analytics of HR Recruitment and Candidate Onboarding.

•Ensuring all technology projects follow standard procedures used in mgmt. and deployment of project – adherence to PMO/client standards

•Responsible for running complex programs and projects, this includes handling all task is that are involved in project initiation, execution and turn over to production.

•Preparing business requirement and high level solution design docs (BRD/BRS, FSD, TDD, SDD, User Manual, Training Manual, UAT Scripts).

•Managing RFX(RFI,RFP,RFQ and RFB) both independently and along with the team

•Preparing Bill Of Material, BOQ (Bill Of Quantity) dealing reviews, and proposing solution reviews and pricing.

• Work with the business project managers/sponsors to ensure all activities relative to business readiness are identified to ensure successful launch when the IT solution is delivered

•Testing and maintaining HR systems, updating critical HR data, supporting mass uploads and other change initiatives by using HR sytsems and tools (CRM Tool – Bullhorn)

•Performing analysis on HR Reporting skills through Tableau dashboards providing business-relevant conclusions and data visualization

•Structured & logical thinking ability to understand the implications of strategic analysis and making supported recommendations

•Ability to communicate effectively without any delay to the stakeholders.

•Facilitate all aspects of project portfolio review sessions, and produce status updates/presentation for senior business and IT management on a regular basis. Ensure project financial metrics and tracked and updated to management and IT finance

•Responsible for planning and scheduling project goals, milestones and deliverables to ensure conflict amongst the project portfolio does not occur (resourcing conflict and technology conflict).

•Defines and maintains standards and procedures for all parts of the project life cycle.

•Oversees and leads the project management team (Project Managers, and Business Analysts), this includes mentoring and coaching, conflict resolution, bi annual performance appraisals. Designs, maintains and audits project and technical documentation.

•Decide resources for project and programme initiatives. Identify and solves project issues effectively.

•Implement and manage project changes and interventions. Assemble and coordinate, lead and mentor multi-disciplinary project teams.

•Plan, direct and co-ordinate activities of multiple projects in the areas of IT, Systems Integration and BPM and Re-engineering

•Manage and control project budgets, develop and present reports on project progress, maintain communication with project stakeholders and manage expectations. Performing Scalability, Interoperability and Portability Analysis.

•Reports the project progress as well as the problems, with accompanying solutions, to management stakeholders.

•Responsible for Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning, Developing Schedules and Budget, Time and Cost Estimation, Documentation, Working with Vendors, Creating Charts and Schedules

•Performing Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Controlling Quality & Benefits Realisation

•Responsible for planning and scheduling project goals, milestones and deliverables to ensure conflict amongst the project portfolio does not occur (resourcing conflict and technology conflict). Define and maintain standard/procedures for all parts of the project life cycle.

•Oversees and leads the project management team (Project Managers, and Business Analysts), this includes mentoring and coaching, conflict resolution, bi annual performance appraisals, and other HR duties.

•Manage Project Teams from project initiation through to Project completion. Proven track record in delivering

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