Customer Service Representative
Resume:
AREAS OF EXPERTISE
CAREER
OVABOR
bus stop, Ayobo-Ipaja, Lagos
COMPUTER INSTRUCTOR April 2019 – Feb 2020
Community Secondary School, Akwa, Anambra State (NYSC) Responsible for planning effective lessons and preparing resources which have clear teaching aims, objectives and learning outcome.
Duties:
• Planned and prepared appropriate lessons and suitable teaching materials
• Participating in the development of appropriate syllabuses, materials and Schemes of work
• Actively involved in curriculum review and development
• Teaching within the designated subject areas
CUSTOMER SERVICE REPRESENTATIVE 2015 - 2016
First City Monument Bank (Industrial Training), Ikeja, Lagos. Responsible for talking to customers in an enthusiastic and tactful way and for resolving any service issues or complaints they may have.
Duties:
• Engaged customers in a positive and approachable manner
• Involved in the direct contact with customers by telephone and email
• Take part in service review meetings and coming up with ideas on how to improve customer service
• Gave customers a courteous welcome
• Processed all customer transactions efficiently and accurately
• Accurately updating customer records
• Contacted new and existing customers by phone and letter BEATRICE
PROFILE
I possessed a considerable amount of knowledge regarding administrative and office procedures. I also have good knowledge of IT Hardware and Software packages and resolving issues using proper escalation procedures. In addition to this, I have skills in addressing a variety of customer-related issues and the ability to keep prospective and existing customers. Right now, I am looking for a suitable position with a company that offers a friendly and supportive environment and excellent professional development opportunities.
EDUCATION
Auchi Polytechnic, Auchi Edo State Jan 2017– Dec 2018 HND Computer science (Distinction)
Auchi Polytechnic, Auchi Edo State Jan 2013 – Dec 2014 OND Computer Science (Upper credit)
Dream Makers College, Ogba Lagos State Sept 2004– Aug 2009 SSCE
***************@*****.***
SKILLS
REFERENCES
Available on request
PROFESSIONAL
Solution orientated
Attention to detail
Reliable and punctual
Complaint handling
Administrative duties
Passionate about being
amongst the very best.
Bringing a naturally
charismatic personality
to the team.
Strong attention to
detail and accuracy.
Pleasant and
professional telephone
manner
Ability to sit in front of a
PC monitor for extended
periods of time
Troubleshooting IT
problems
Microsoft Office
Contact this candidate