A dynamic, compe..ve, and talented execu.ve offering proven success in sales and

business development. Leveraging a track record and excellent sales background in customer rela.onship management, client reten.on and con.nuous improvement. Recognized as a top performer capable of envisioning and execu.ng successful sales strategy programs. Excels in nurturing key rela.onships, excelling across challenging assignments, and improving processes that enhance produc.vity. Tenacious in the pursuit of new revenue streams and sales opportuni.es. AREA OF EXPERTISE

Customer Rela.onship Management, Employee Development, Team Collabora.on and Leadership, Client Management, Account Management, Goal Planning, Sales Tracking, Performance Evalua.on, Training & Professional Development, Strategic Planning, Tac.cal Decision-Making, Budge.ng, Consumer Trend Analysis, Public Speaking SKILLS

Cri.cal Thinking, Social Networking, Sales Analysis, Trend Forecas.ng, Revenue Genera.on, Customer Service, Strong Communica.on, Process Management, Market Intelligence, Marke.ng, Collabora.on, Mentoring, Employee Rela.ons, Onboarding, Scheduling, Emo.onal Intelligence, Customer Segmenta.on, Ac.ve Listening, MicrosoP Office PROFESSIONAL EXPERIENCE

OWNER & OPERATOR 9/2013-Present

I Cause Happy Paws Dallas, TX

• Effec3vely managed a full-.me staff of 40+ employees, ensuring employee engagement by suppor.ng a low-stress work environment, efficiently addressing employee concerns and arbitra.ng disputes between senior leadership and staff to increase staff sa.sfac.on and reten.on by 25%.

• Successfully cul3vated customer loyalty by loca.ng opportuni.es for improvement within a determined demographic, providing excellent service to result in a 92% client reten.on rate.

• Architected and implemented a comprehensive financial plan used to efficiently reduce opera.onal overhead by 15%.

• Played a key role in the development of the organiza.on’s social media presence, while organizing local events targe.ng at their ideal demographic—developing new avenues for pipeline development and brand awareness within the local community.

• Recognized as a subject maIer expert (SME) in the demonstra.on of product knowledge to facilitate effec.ve training and development of staff across func.ons.

DESIGN CONSULTANT 9/2013-11/2015

Z Gallerie Dallas, TX

• Spearheaded the design and implementa3on of visual merchandising ini.a.ves, consistently formula.ng monthly, quarterly, and yearly sales plans to support con.nuous increases in volume, annually. ITALIAN LANGUAGE EDUCATOR 9/2010-9/2013

Medford High School Medford, MA

• Single-handedly designed exclusive and comprehensive Italian language classes for 100+ students between the ages of 14-18, developing specialized Italian curriculum, collabora.ve learning methods, and culture-aligned tes.ng materials for all grade levels to establish language learning objec.ves and assessments for all academic levels.

• Led as the founder of the Interna.onal Fair, supervising as the Sole Guardian for interna.onal educa.onal excursions. S A L E S S E X C O E L L E N N C E Y & P A R O F E S M S I O N A A L D R E V E R L O O P M E N N T P R E O F E S S I O 3636 McKinney Ave., #420

Dallas, TX 75204

781-***-****

ade818@r.postjobfree.com

Linkedin.com/in/

sonyamarrone

EDUCATION

Middlebury College/University of Florence (Florence, Italy) Roger Williams University (Bristol, RI) Master of Arts in Foreign Language Bachelor of Arts in Italian Language