Manager Lean Six
Resume:
Mark Steven Ward
***** ******** *****, ***** ***** CA.92886
************@*****.***
Career Objective
To become a successful key contributor within an organization that continually strives to be the best in class for products and services that are delivered on time, and on cost. Refer to Cover Letter for more details
Experience
Company: Boeing Encore Interiors-Seal Beach Ca. / Revenue $80m Position: Quality Assurance Manager / June 2019-Present Services: Manufacturer of Aircraft Interiors
Major Customer: Boeing and Major Airlines
Responsibilities & Accomplishments
• Developed new supplier improvement strategies to facilitate aircraft seating structural commodities, supporting 737 and 787 aircraft.
• Assigned as principal QA to support function for new business class seating acquisition o Responsible for providing technical support with ITCM, MRB, CCB and supporting design/development, PDR, CDR, FAI and regulatory qualification testing of components, assemblies and structural seating enclosures.
• Led internal team pursuant of APQP and compliance in accordance with AS9145 and IAQG, customer driven objective.
• Implemented improved process controls resultant of statistical capability results and cost of quality trends.
• Transitioned Statistical Sampling from ARP 9013 to AS 9138 to support regulatory initiative, integrated throughout three key business units.
• Introduced new cosmetic standards for galley support systems to improve product acceptance uniformity, greatly reducing non-value-added line stoppages. Company: Self Employed Contract Services - August 2017 – June 2019 / Working Remote Services - Operations Management/ Project Management Engineering Configuration Management / Quality Engineering Services.
Major Customers – SQA / Space X Hawthorne Ca. and Alloy Die Casting, Buena Park, Ca. Responsibilities & Accomplishments
• Implementing and maintaining customer contractual requirements in accordance with AS 9100D BQMS
• Perform Internal Special Process assessments and configuration product audits
• Perform Engineering Failure Analysis on Safety Critical hardware and assemblies.
• Primary POC for responding to Product Failures, performing Failure Analysis, and with major customers. E.g. Honeywell ECATs RMRA systems, Collins Aerospace and
• Continuously Drive Supply Chain & Process Management – MRRs & RCA & CAPA Follow up.
• Driving NPI and Continual Process Improvement Methodologies, including but limited to: Six Sigma / Lean and Advance Product Quality Planning (APQP) requirements. Mark Steven Ward
18701 Avolinda Drive, Yorba Linda CA.92886
************@*****.***
2 OF 4
• Develop Supply Chain Key Sources performing Process and System Qualification Audits
• Perform Key Supplier Manufacturing Readiness Reviews for SpaceX in preparation for Block 5 Build
Company: General Dynamics – OTS / Healdsburg Ca / Multi-Site – Revenue $45M Position: Sr, Manager of Quality & Mission Assurance - Mar 2016 – June 2017 Manufacturer – Missile Defense Program / SM3-1b, SM3-2a and Excalibur HVP Product Lines Major Customers – Aerojet-Rocketdyne, Raytheon, ARDEC, US Missile Defense Agency & DCMA Direct Reports – Five Quality Engineers, 1 SQA Manager and 12 QC Inspectors BQMS – ISO 9001-2015 and AS 9100D – Accredited
Responsibilities & Accomplishments
• Developed new improved systems & process documentations, achieving AS 9100D and ISO 9001-2015 accreditation.
• Applied Lean Six Sigma process methods in manufacturing, assembly and test to improve process throughput yield.
• Revamped the Audit Program– Qualified eight new auditors to AS 9100D
• Develop & Maintain Supplier Qualification and performance ratings for >150 key sources
• Implemented Supplier Improvement Program – Strategically planned CI events at key sources of supply focusing on PQ & OTD improvement and sustainability.
• Introduced RCCA training and incorporated new process workmanship standards. Achieved sixty percent product yield improvement and significant OTD improvement within the first ninety days.
• Implemented new CAB process, assigning Program Management for each IPT as the primary function for driving RCCA closure and assigning follow up to the Auditing Team
• Administered critical training for Engineering, Quality, Operations and Manufacturing to improve the technical competencies with ASME Y 14.5 GD&T, J-Std 001and IPC 610/620. Company: Esterline NMC - Pomona California – Revenue $35M Position: Sr. Quality Program Manager – Feb 2014 – March 2016 Manufacturer – Plastic Injected Molded Aircraft Fastening Systems Direct Reports – Three Quality Engineers, one Document Clerk and six QC Inspectors BQMS – ISO 9001 and AS 9100C – Accredited Pomona and Mexico Responsibilities & Accomplishments:
• Maintained AS 9100C and ISO 9001 accreditation at Pomona and in Mexico
• Develop Supply Chain Key Source qualification relative to systems and special processes
• Responsible for transitioning and requalifying all major product lines to Mexico in accordance with agreed plans endorsed by Boeing, Airbus and Gulfstream.
• Responsible for staffing a new facility in Mexico and achieving AS9100D QMS qualification. Designated Airworthiness EASA Contract Engineering Manager – Sept 2011 - Feb 2014 Contracted by AEROCARE UK, AIRCAD Fr. and AAR Singapore / Working Remote Authorized to issue Prototype & NEW Form 1 EASA Airworthiness Conformity Approvals US Companies: IMS Brea Ca. Zodiac CD Huntington Beach Ca. And Bolder Manufacturing, Garden Grove. Ca.
Mark Steven Ward
18701 Avolinda Drive, Yorba Linda CA.92886
************@*****.***
3 OF 4
Products supported – Commercial Inflight Entertainment Systems for line fit and retrofit applications – New and Repaired Galleys and Aircraft Interiors.
Operating Specifications; EASA Parts 21, Subpart G and Subpart J, and applicable SADDs Responsibilities & Accomplishments:
• Develop and approve Multi Manufacturing sources producing PCBA assemblies located in Hongkong, Mainland China and UK, France and Taipei.
• Provided on-site Airworthiness approval support for Prototype and Newly Qualified products in accordance with Part 21 subparts G and J EASA requirements
• Reviewed and approved product performance qualification testing, including witnessing materials environmental design qualification tests to support product Airworthiness Approval.
• Review and approve Minor design changes and reclassify Airworthiness approval from Prototype to New,
• Chartered with preparing key suppliers to receive UK-CAA facility and system Readiness on site configuration product audits.
Company: AMONIX Inc., (a Venture Capital Co.), Seal Beach California - Revenue $80M Position: Director of Quality & Safety – July 2008 – August 2011 Manufacturer – Industrial CPV Solar Energy Systems Major Customers – Department of Energy (DOE)
Direct Reports – One Safety Manager, Three Quality Engineers, and 15 QC Inspectors BQMS – ISO 9001 -2008 Accredited
Responsibilities & Accomplishments:
• Responsible for all Quality and Safety at Seal Beach, North Las Vegas, and Job Sites overseeing installation compliance, including all onsite commissioning performed by the DOE
• Responsible for developing domestic supply chain sources, including offshore supply chain partnerships located in Malaysia.
• Developed a quality systems document portfolio (QM, Procedures, Audit Plans, WI, Checklists, and Forms) to facilitate ISO 9001-2008 accreditation.
• Led Improvement teams, key focus on supplier and manufacturing defect reduction, including successfully eliminating delamination of lens film and significantly improving reliability of CPV power performance. Success attributed to applying Green Belt methodologies and related CI statistical tools.
• Responsible for the qualification of domestic and global Supply Chain key sources providing raw materials, extrusions and key assemblies.
Mark Steven Ward
18701 Avolinda Drive, Yorba Linda CA.92886
************@*****.***
4 OF 4
Company: COBHAM Mission Systems – Revenue $75M
Position1: Sr. Quality Manager– August 2002 – June 2008 Manufacturer – Inflight Refueling Systems, External Fuel Tanks and Pneumatic Weapons Racks Direct Reports – Seven Quality Engineers, One Quality Control Supervisor, and eighteen QC Inspectors BQMS – ISO 9001-2000 and AS 9100B Accredited
Responsibilities & Accomplishments:
• Developed & maintained Supply Chain qualification for >200 Key Sources providing raw materials and electro mechanical sub-assembles.
• Reduced customer complaints by eighty percent by driving successful CI & CAPA initiatives - Introduced product checklists shadow boards for all final assembly and test – Checklists comprised of data gathered from a centralized Lessons Learned prog ram, implemented under my tenure.
• Deployed Lean Six Sigma methodologies for pursuing cost reduction and improving process efficiency in welding (MIG and TIG), Penetrant, X-Ray, Pressure and leak Testing, Tube Bending and multiple Metal Fabrication processes.
Education and Training
• BS, Mechanical Engineering, Lanchester Polytechnic, Coventry, Warwickshire, UK 1972 – 1976
• Internal Quality Auditor (CQA). 1998
• AS 9100D / Continual Training /General Dynamics 2016
• Six Sigma Greenbelt, AlliedSignal Sponsored / 2000 (Key Customer of Fairchild Fasteners)
• Project Management, COBHAM / Sargent Fletcher Inc. Sponsored - PMP certification course / 2004
• Boeing Delta 3P Lean Training –Value Stream Mapping, Standardized Work, 5S, Visual Factory, Mistake Proofing, Fishbone Diagrams, One Piece Flow, Pull systems / COBHAM 2005
• Formal EASA UK-CAA Training - Part 21 / AEROCARE UK 2012
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