Administrative Assistant Customer Service

Tracy

Burns

** * ***** **. *** *. Clinton, OH **216

330-***-****

************@*****.***

www.linkedin.com/in/burns-tracy-59481438

To obtain a rewarding position utilizing my 40+ years of customer service, management and training background.

Skills

40 years Customer Service

Negotiation

Automotive and Industrial Abrasive

Knowledge

Experience in CRM and EDI

Managerial

Purchasing

Inventory Management

Forecasting

Budgets

Warranty Claims Processing

10 key experience

Scheduling of employees

Experience

Customer Service / Mirka Abrasives 3/2000-7/2019

Confer with customers by phone. Provide information about products and services. Resolve customer issues and product issues. Process product service/warranty claims. Proficient in miss win, access, and Excel. Train new employees.

Food and Beverage Manager/ AMF Akron Lanes

Customer service, purchasing supplies, and responsible for scheduling of personnel. Managing Cosmetologist/ Contemporary Cuts

Customer service, cashiering, bookkeeping, and hair cutting. Responsible for employee hiring, training, and scheduling.

Executive Admin. Assistant/ Alan Group

Typed correspondence, Assisted V.P, answered phones, utilized word processing, and other clerical duties.

Administrative Assistant/Regional Secretary / SD Meyers Customer account processing. Sales and Purchase ordering. Data Entry. Administrative Assistant/ Briner, Several & Associates Processed documents, used Dictaphone, answered phones, and many other clerical duties. Education

SEPTEMBER 1991

Associates Degree Word Processing / Southern Ohio

College

Honors List, Dean's List. G.P.A. 3.63

Affiliated Associations- Collegiate Secretaries International, Corresponding Secretary 2

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