Computer Operator Service

Dovie C. Baguio

Naperville IL ˑ 630-***-****

***********@*****.***

SUMMARY

A detailed and highly capable IT professional with more than 12 years’ experience in Data Center Operations, job monitoring and batch scheduling across multiple platforms.

EDUCATION

San Agustin Bacolod, Philippines

Bachelor of Science in Computer Science

EXPERIENCE

Amazon, Downers Grove, IL June '19 - Current

Learning Ambassador

Guide new associates through new hire orientation .

Train new associates according to Amazon standard work, procedures (stow, pick, induct customer's orders)

Coach and motivate team member especially help low moral individual

Learning all skills quickly to apply safety.

Responsible for warehouse safety by maintaining production assembly line for associates and traffic control for Amazon drivers.

Act as a first person contact and help resolve issues for Amazon flex drivers.

SKILLS

Customer Support, Team building, Time management, Leadership

American Family Insurance, Madison WI March ’16 – June 20

Contract Programmer

Consistently performing job monitoring for daily batch job streams on Mainframes, Autosys and Control M while maintaining the uptime response on alerts, routine start up and service now request by 99% to avoid job delays, redundancy and outages.

Analyze and troubleshoot production and development job issues using agent log, command lines, deployment and administration activities.

Experience in resolving high visibility issues while keeping senior lead informed.

Performed weekly IPL for IBM mainframes for updates and patches.

Improved server performance by conducting server swings, restart and power on resets for Jobs, Citrix and some AWS cloud storage.

Provide innovative approaches to risk mitigation and risk contingency planning.

Maintain industry best practices on leading edge actuarial modeling techniques.

Dispatch accurate and detailed descriptions of unresolved problems to the appropriate support personnel and stay informed of all system changes that affect customers.

Identify gaps in procedures and track manual and systematic relationships.

Manage program scope by including all of the work required and by controlling scope changes (including initiation, scope planning and definition)

Perform corrective procedures to resolve the problem and verify with customer the effectiveness of corrective actions to ensure problem is resolved.

Oversaw the daily entrance of engineers, securities and 3rd party vendors on the data center/ server rooms for data safety and precautions.

Trained and advised new hires on the expectations and daily operations on their new positions.

SKILLS

CA Workload Automation AE- WCC, Control M9, IBM z/os mainframes, MVS TSO, DB2, CA7, JES,Service

Now, Xmatters, Dynatrace, C-Cure, Linux, Unix, Windows servers, Jboss, JVM, SOI, Service Desk, Outlook

EXPERIENCE

HSBC, Vernon Hills, IL Nov ’12 – Nov ‘15

Analyst

Collaborated with international and statewide multi-disciplinary team to monitor and process daily banking batch jobs.

Resolved job production issues within the SLA time, working 24x7 to avoid delays and outages that could impact customer trust.

Participated and executed system upgradations with DRE (disaster prevention exercise) team of HSBC to reduce possible data threat, outages during system migrations and updates.

Coordinated with European and Asian team in facilitating the daily maintenance of banking SWIFT servers in accordance to the international banking rules and compliance.

Mentored and managed international team for their daily job roles and responsibilities during department job migration.

Manage project plan integration to ensure that the various projects that comprise the program are properly coordinated

Carry significant risk in planning, dependency management, and organization impact by creating test scenarios based on requirements of develop workflows, data flow diagrams, and procedures.

Created an environment of continuous learning and improvement that produces extra -ordinary results in data center operation, productivity, quality and reliability by eliminating recurring service failure and non -value added work.

Served as a backup for Incident / Project Management team during crisis calls to ensure 100% customer satisfaction met and covered.

Achieved 100% SLA (service level agreement) compliance for all major, minor and critical trouble tickets assigned to the group.

SKILLS

AS400 iSeries, CONTROL M7, IBM Z/OS mainframe, LINUX, UNIX, JES LPARS, HMC, CICS, TSO,

Veritas/Sysmantec, NDM Direct / Connect,CA7, Cisco WebEx, Aperture (virtual and physical server

monitoring performance), Excel, Power Point, Word, IBM VTS

EXPERIENCE

IBM Corporation, Lisle, IL. Aug ‘08- Jul ’12

Mainframe Operator

Provided job data support and recovery for State Farm Insurance daily batch job streams. Monitored MVS system on 8 LPARS on IBM 2094 x/OS, z/OS processor, STK/SUN (ORACLE) SL8500 using JES2 and JES3, MVS, UNIX/ LINUX commands.

IPL’d system from hardware management console.

Performed silo functions via IBM VTS3494, STK/SUN (ORACLE) SL8500 and L700e tape systems.

Utilized HP OpenView Service Desk and HP Project Manager for problem tracking and resolution.

Develop workflows, data flow diagrams, and procedures. Building and maintaining industry best practices on leading edge actuarial modeling techniques and strategies

Responsible for monitoring all UNIX job processing & running system backups. Coordinated with System Analysts and vendors for virtual tape and stand-alone drive issues.

Monitored L700 Storage Tek library status, performed drive cleaning, and mount/dismount of tape drives via drive ID though the company’s intranet.

Physically monitored IBM CPVTD 3592 panel checking drive status, data cartridges, storage capacity; ejected used cartridges, and loaded new physical volumes on the drives. Monitored IBM VTD mainframe link using intranet TS7700 Virtualization Engine Gridlink. Dispatched technicians when machine problems arise above the provided 1st level support.

Computer Operator

Provided data support and recovery for State Farm Insurance. Monitored stand-alone tape drive jobs. Performed inventory of 3490 and 3495, 4mm tape systems through TDS board. Received, verified, and prepared tapes for shipment. Coordinated employee scheduling.

SKILLS

IBM VTS, STK/SUN and IBM Tape Drives, DEC Digital VAX System, Unix, HP 3000/9000 Series Servers, HP OpenView Service Desk, Rumba Software, Microsoft: Outlook

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