SUSAN STEWART

416-***-**** ade7ys@r.postjobfree.com www.linkedin.com/in/susanlorrainestewart

Summary

A people and solution-oriented Sales Operations Coordinator/Executive Assistant with 30 plus years of extensive experience in both Pharmaceuticals and Consumer Healthcare (CPG) in different areas of the business including Government Affairs, Corporate Pricing, Supply Chain and Commercial and Expert Sales. Acting as a role model in line with strong company values, “Customer First”, “Courage”, “Transparency” and “Integrity”, engaging constructively with others in a positive mindset, supporting my teams’ goals and the organizational priorities. A conscientious, creative and dedicated team player, highly skilled in all aspects of Corporate Processes, Internal Operating Systems and Dashboards.

Core Competencies

Problem Solving

Employee Onboarding Champion

Confidential/ High Level Attention to Detail

Trust /Integrity/ Accountability

Superior interpersonal, organizational and executive administrative skills

Flexible Thinking/ Intuitive

Company Wide Event & Meeting Planning Coordinator

Cross Boundary, Cross Departmental Relationship Builder

Operations Optimization

A high level of attention to detail, accuracy, and follow-up

Work Experience

Executive Assistant /Sales Operations Coordinator

GlaxoSmithKline Consumer October 18, 2010 to December 2019

Core Responsibilities

Superior interpersonal, organizational, agile and executive administrative skills, working in a highly professional manner supporting 3 Executives –Complex Travel, Expenses, Busy Calendar, coordinate all aspects of support. Ability to apply discretion and autonomy to make decisions, take initiative, ability to manage in a fast paced, multi-tasked environment with grace, positivity and a calm demeaner. Very comfortable using new technologies to be more efficient and better support my team, a high degree of proficiency in MS Office. Work under limited supervision in a fast-paced environment, and perform multiple work assignments concurrently

Lead coordinator supporting Commercial Sales, Commercial Excellence and Expert Sales consisting of over 50 colleagues and a wide variety of support activities (SAP, calendars, meetings, travel, expenses, communications, conferences, trade shows, pharmacy shows).

Subject Matter Expert (SME) for SAP -responsible for the creation of all PO’s, new vendors & HCP Processes. Processing and tracking payment, invoices for Sales, Comm Excellence and Expert Sales Teams. SME for Concur - AMEX Travel & expense systems, GS1/ECCNet, Workday, My learning, Integrify, Total Rewards.

Lead management of organization & implementation of internal meetings for GSK CH Commercial and Expert Teams, Budget Planning & Implementation. Manage agendas, coordinate speakers for Monthly team meetings, Account Review Meetings, National Sales Meetings.

Planning of off-site meeting for sales teams -consists of managing logistics, venues, approvals and communications; 100% compliant working with Internal Approvals, training, catering, meeting rooms and guest rooms

Support Quarterly Sales Audit requirements

Manage GS1/ECCNet Systems, input and maintaining product data resulting in a sustained Very High Trading Partner Requirement rating.

Own development and implementation of companywide new starter processes and activities that are responsible for onboarding all new employees (200+) within 1 week of starting. Assisting managers with off-boarding processes and activities

Manage and Coordinate sample requests inclusive of onsite storage, audit and validation

Point of contact and management of the Corporate Cell Phone Plan.

Improve forecast access for the Consumer Health Commercial Sales team by building weekly sales tracker, reporting on it weekly and targeting forecast accuracy

Acting TC3 – E-Learning Coordinator that is responsible for producing reports, assigning e-learnings and championing the process (certified March 2015)

Supply Chain/Customer Service Coordinator

GlaxoSmithKline Inc., Mississauga, ON July 2008– September 2010

As part of the Supply Chain team in Pharma, worked with the Customer Service team at UPS to improve processes and enhance performance. Supported the Fluviral distribution and invoicing, ensuring UPS had all the information required and monitoring the daily activity during SARS Outbreak

Provided support to Business Development team by following up on business opportunities in Supply and Distribution. Managed the CPDN transition to Lynden implementation (June 2009). Provided support for multiple projects during the integration of a new company: Stiefel Project, ViiV Project

Corporate Pricing/Pricing Services Coordinator

GlaxoSmithKline Inc., Mississauga, ON November 1988 – June 2008

Acting as the primary contact for resolution of internal and external customer inquiries on hospital contracts, government contracts and pricing issues, regularly communicated with customers to maintain and develop external and internal customer relations. Development of briefing materials of sales data, customer purchasing, and rebates for internal customers (group product managers, finance, sales representatives, and district sales managers) and external customers (buying groups).

Responsible for the administration of all programs for corporate pricing & vaccines and daily monitoring/reporting of any variance form approved pricing in order processing. Acted as primary pricing liaison between GSK and Canadian Pharmaceutical Distribution Network and other business partners to coordinate effective operations of contracts, pricing and customer accounts. Responsible for obtaining all relevant government and hospital tenders from the Electronic Tendering System: Responsible for the administration, preparation of the Patented Medicine Prices Review Board (PMRB) submission to the provincial Government

Volunteer

Producer – Musical Theatre Productions – Globe Productions

Assistant Stage Manager/back stage crew – Musical Theatre Productions

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