Manager Software

CURRICULUM VITAE

NARINDER KUMAR

Mobile: +91-805*******

E-mail: ***.**.*******@*****.***

Location: Chandigarh

SUMMARY:

Greetings of the day !

My multi facets of work experience has provided me, hands of experience of day to day business operations and activities; that would contribute to your organization's goal and objectives. I have total working experience of approx 18 years in various industries.

Areas: Information Technology in hotel (Project /Pre-Opening /Conversion & Running) Overview of My work experience is as follows:-

BEST WESTERN PLUS, MOHALI

DEPARTMENT: IT

DESIGNATION: IT MANAGER

TENURE: 02/March/2020 to till date

Overview:

As this is a pre-opening project therefore my job profile is to supervise all IT related project works like:- 1. PMS & interfaces

2. Servers and client machines

3. EPBX telephone system

4. Networking

5. ISP, WiFi

6. Mobile Signalling

7. CCTV

8. Licensing

9. Attendance System

FREELANCER

ONLINE /OFFLINE PROJECTS

TENURE: 16/Sep/2019 to 28/Feb/2020

Overview:

1. Online /Offline project works

2. Surveys

3. Phone assistance (Direct, Corporate)

4. MIS

5. Marketing

RAMADA PLAZA CHANDIGARH, ZIRAKPUR

DEPARTMENT: IT

DESIGNATION: ASSTT. MANAGER (HoD)

TENURE: 15/Aug/2016 to 15/Sep/2019

IT RESPONSIBILITIES:

In running hotel, assisted and supervised project work of property extension (Rooms & Banquet hall). Apart from that, regular tasks as follows :-

Server & Desktops

1. Managing IDS PMS, Interface, Online reservation server 2. Managing desktops & laptops

Webmail

1. Managing, configuring & installing user e-mail accounts (Office 365) 2. Taking e-mail backups from user machines & server. Hardware

1. Regular PM

2. Troubleshooting hardware related issues and rectification. Telephony

1. Alcatel EPBX Telephone system.

2. Billing Software

Internet & Network

1. Making sure 24x7 connectivity

2. Troubleshooting guest issues

3. During downtime, dealing with ISP and booking portals and keeping in-hotel IT infra running. 4. Managing, LAN & WAN (in hotel) and providing on demand connectivity. 5. Online video conferencing

Other

1. CCTV : Managing (Hikvision, CP Plus) setup & connectivity (LAN & WAN). 2. Attendance : Managing biometric attendance system & connectivity. 3. Designing : Creating fliers related to promotion, if & when required. 4. Promotion : Posting online promotions & coupons, if & when required. 5. Antivirus : Implementation & managing status on daily basis. Documentation

1. Documenting all IT related requests & issues.

2. Maintaining records of preventive maintenance.

Licensing of operating systems & software.

ADDITIONAL HR RESPONSIBILITIES:

Handling In-house Recruitment

1. Taking care of recruitment, involved in sourcing, screening, filtering resume and head hunting for specific profile and organizing the interview. 2. Job postings on web portals

3. Joining formalities i.e. Offer letters, Appointment letters, document collecting, filling documents and organizing induction program for new joiners. 4. Hiring from institutes of IT & JT.

Handling vendors

1. Handling vendors, working closely and negotiating contracts with them. 2. Regular follow ups from candidates till their joining 3. PF & ESIC consultant

4. Dealing with colleges placement coordinators

Job fair

1. Campus recruitment

2. Regular follow ups with candidates till their joining. Event engagements

1. Cricket tournament

2. Festival events like Diwali, Dusherra, Christmas party etc. Payroll & Salary

1. Handling attendance on daily basis

2. Managing and collecting leaves

3. Payroll and Salaries.

Promotions and increments

1. Conducting appraisal interviews

2. Presenting staff performance to the management

3. Preparing related documentation and filling them Staff engagement

1. Look after functioning of Staff Cafeteria and Staff lockers 2. Employee engagement programs like “work with fun” 3. Townhall & Food festivals

4. Departmental Trainings

5. Staff Surveys like grooming, telephone etiquette 6. Staff celebrations like birthday, anniversary, new born baby etc Brand Standards

1. Wyndham Green program

2. Earth hour

3. Women empowerment

4. CSR activities

HOLIDAYINN CHANDIGARH PANCHKULA

DEPARTMENT: IT

DESIGNATION: Asst. IT Manager

TENURE: 08/Sep/2014 – 28/May/2016

Overview:

1. Assisted HoD & implemented property conversion project of "KC hotel & spa" to "Holiday Inn Pkl" 2. Assisting HoD in managing 8 dedicated server.

3. Assisting HoD in managing guest's WiFi network & login process. 4. Assisting HoD in managing LAN & WAN operations, backup & recovery functions and application systems 5. Assisting HoD in Administrating IT policies and standards related to hardware, software. 6. Ensuring problems reported, are correctly routed, tracked and solved. 7. Providing IT tips & tricks, guides & tutorials related to hotel operations. 8. Ensuring Backups in external drives are being regularly being made. 9. Ensuring proper functioning of Antivirus (Server & Clients) 10. Regular check on PMS.

11. Helping in Vendor dealings.

12. Daily checklists.

PRIDE KC HOTEL, PANCHKULA

DEPARTMENT: IT

DESIGNATION: IT Executive

TENURE: 01/Mar/2010 to 04/Aug/2012

Overview:

1. Managed project works & pre-opening of property “KC Royalpark”. 2. Handled & implemented property conversion project of “KC Royalpark” to “Pride KC hotel” 3. Rectifying & Guiding guests on their IT related issues, 4. IT related trainings to staff members,

5. AV Induction training with support of HR Dept,

6. Training & Supervising IT trainees,

7. Managing inter location IT Infra (as & if required). 8 . Maintained the system, which operated 24x7, with a uptime %age of 96%. 9. Impeccably maintained all records, reports and system documentation 10. Accreditation, daily, weekly, and monthly status reports. 11. Employed DNS in an Active Directory environment. 12. Installation & maintenance of operating system, software, hardware equipments. ZICOM ELECTRONIC SECURITY SYSTEMS LTD.

DEPARTMENT: ADMINISTRATION

DESIGNATION: EXECUTIVE

TENURE: 06/Jun/2006 to 01/Nov/2009)

Overview:

1. Communicates with agencies to produce travel itineraries for employee. 2. Arranges meetings by scheduling appropriate meeting times. 3. Booking rooms, and planning refreshments

4. Manages correspondence by answering emails and sorting mail 5. Assists in planning and arranging events, including organising catering 6. Handles expenses and billing cycles

7. Manages reception area and looks after visitors 8. Answers phone calls and transfers them as necessary 9. Drafts, formats, and prints relevant documents

10. Maintains stock lists and orders office supplies as needed 11. Manages staff expense requests

12. Interacts with directors and carries out their requests 13. Creates agendas and takes meeting notes

14. Assists in purchase orders and invoicing

15. Maintains accurate records for employee holiday requests 16. Manages outgoing post and records data on special deliveries 17. Photocopies and files appropriate documents as needed 18. Attends workshops and conferences when requested 19. Arranging training sessions /programs for employee. 20. Liasioning & designing of commercial & residential project works. 21. Doing project site surveys.

22. Drawing submission, updating & approval.

23. Designing of Security system; Electrical layouts; Fire layouts. 24. Interacting with project manager, for updating any changes in the layout. 25. Last project:- Commonwealth Games – Delhi (Akshar Dham) 26. Preparing daily attendance and submission.

27. Arranging interviews and conducting joining formalities. 28. Induction, meet & greet with employee.

29. Dealing with Labour Inspector (Shop & Establishment Act). 30. PF & ESIC documentation for submission to HQ.

HFCL INFOTEL LTD. (PLANET CONNECT)

DEPARTMENT: ADMINISTRATION & IT

DESIGNATION: MANAGER

TENURE: 28/Sep/2005 to 01/May/2006

Overview:

1. Managing IT staff

2. Conducting interview, trainings, to their exit trainings. 3. Providing computer software & hardware trainings to IT & other staff employees. 4. Performed daily oversight of a office network, billing network & employee network. 5. UTM management, Firewall management, Domains, Front-End user application, VOIP. 6. OS installation & Maintaining 3 servers & 60+ HP PCs 7. Ensured network communications within branches were secure, available, and reliable. 8. Assisting during development, implementation, and maintenance. 9. Maintained accurate inventory records.

B. R. COMMUNICATION, DERABASSI

DEPARTMENT:

DESIGNATION: Technical Support cum Programmer

TENURE: 2003 to 2005

- As a Technical Support Specialist

Presenting presentations to potential customers & partners. Monitored and interacted closely with both the Customer and the company’s Information Technology division to establish the new connection. Communicated effectively with customers, trading partners, co-workers, and management on the success or failure of the system.

Aided in the design of testing and implementation of plans that would assist staff in installing hardware and implementing software.

Effectively communicated information utilizing proficiency in MS Word, MS Power Point, and MS Excel. Worked closely with the Support team in responding to operational problems. Located, analyzed and implemented applications to convert file types. Created reports for historical review.

- As a VB Programmer

Performed analysis and design for implementation of new programs. Created new front-end applications like Car-Bazar software. Maintained existing programs & software.

Utilized MS Access to write and retrieve data from a desktop application. COMPUCOM SOFTWARE LTD. JAIPUR

DEPARTMENT: GOVT SCHOOLS (CONTRACT)

DESIGNATION: FACULTY

TENURE: 2002 to 2003

Overview:

1. Taking computer training classes of students.

2. Conducting online & offline exams of students.

3. Managing 10 academic servers & 70 desktops.

4. Responsible for lab networking & inter-school connectivity (when ever required). 5. Maintained inventory records.

Personal Data:

Gender: Male

DoB: 01-11-1979

Nationality: Indian

Marital Status: Married

Academic:

Computer Hardware Networking & Automation, A-level, AutoCAD, CCC.

PGDBM

BA, BEd.

Hands-on experience (Hotel Software) :

IDS, Opera, Infor Sun, WinHMS, Micros Material Control,

Micros Symphony, Infrasys, ESCAP, FCS, WinFiol, JDS Workshops & Camps

Two day workshop on Cyber Security & IT Law

One day workshop on Fire Safety

NCC

NSS

Date: Signature

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