Software Analyst

AKINADE AYOBAMI AKINOLA

* ******** ****** ******, *****-Ayobo, Lagos State.

Email: ***********.**@*****.***

Tel: +234**********

HIGHLIGHT

A graduate of Computer Science with work experience at Lafarge Africa PLC as an IT Helpdesk Analyst.

ACADEMIC QUALIFICATION

B. Sc. Computer Science Joseph Ayo Babalola University Km 36, Ilesa – Akure Road. Ikeji Arakeji, Osun State 2013-2017 Headquarters International College 2012

Adekile Ibadan, Oyo State.

PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT OFFICER I

Valinno Systems Limited. Ikeja, Lagos State Sept 2019-Present RESPONSIBILITIES

• Receiving incoming call requests from end users via both telephone and work orders in a courteous manner

• Install, modify, configure and repair PC hardware, operating system and software

• Talking customers through a series of actions, either face to face, over a remote software or telephone, to help set up systems or resolve issues

• Prioritize and schedule problems, escalate problems/issues (when required) to the appropriately experienced technician based on SLAs

• Server and workstation’s PC setup for customers

• Installation of Hotel software, Retail software, Restaurant software

• Troubleshooting and resolving customers issues related to any of the software above and more

• Troubleshooting of POS (point of sale) PCs

• Troubleshooting and repairing of receipt and barcode printers (EPSON, Tysso, Xprinter etc)

• Conduct trainings for customers on how to get familiar with the software they bought

• Recommend process improvements for clients to ensure they maximize the benefits of our solutions

• Communicate with the clients appropriately and manages client expectations to ensure that the client implementation is a success

• Record, track and document the help desk request's problem solving process, including all the successful and unsuccessful decisions made, and actions taken through to the final resolution

• Provide assistance to users needing technical assistance and support for issues related to computer systems, hardware and software

• Follow up with customers to ensure issues are resolved and tickets closed IT HELPDESK ANALYST

Lafarge Africa PLC. Ewekoro, Ogun State April 2018-March 2019 RESPONSIBILITIES

• Repairing equipment and replacing parts

• Talking to clients and computer users to determine the nature of problems

• Installing and configuring computer hardware, software, systems, networks, printers, scanners and more

• Investigating, diagnosing and solving computer software and hardware faults

• Troubleshooting of office software such as HODIM IT, IP21

• Receiving, sorting and responding to emails and other message

• Managing stocks of equipment, consumables and other supplies

• Obtaining replacement or specialist components, fixtures or fittings

• Checking computer equipment for electrical safety

• Joining of computer systems to network domain

• Diagnose, investigate and resolved incidents and problems

• Responding rapidly to user requests and logged incidents

• New user setup and Active Directory user administration

• Connecting users to Local Area Network (LAN)

• Activating and deactivating of network ports on network switches

• Managing users Wi-Fi accounts

• Connecting and disconnecting of Wi-Fi access points

• System documentation, managing IT inventory and asset registers and maintain IT knowledge base

• Troubleshoot system and network problems, diagnosed and solved hardware or software faults IT HELPDESK ANALYST

Lafarge Africa PLC. Sagamu, Ogun State July – December 2016 RESPONSIBILITIES

• Developed and maintained a filling system

• Monitored office supplies and reordered for replacement

• Changed printer consumables when depleted

• Installation and updating of Symantec antivirus

• Responded to emergency computer repair needs

• Troubleshoot system and network problems, diagnosed and solved hardware or software faults CERTIFICATE OF MERIT IN MICROSOFT PROFICIENCY

Lafarge Cement WAPCO Nigeria. Sagamu, Ogun State August – November 2011 HIGHLIGHTS

• Introduction to computer

• Microsoft windows operating system

• Introduction to internet

• Microsoft word

• Microsoft excel

• Microsoft power point

SKILLS AND KEY COMPETENCIES:

• Excellent presentation skills

• Problem solving skills

• Ability to organize and present complex solutions clearly and accurately

• Ability to diagnose and troubleshoot basic technical issues

• Proficient use of Microsoft Office

• Familiarity with remote desktop applications and help desk software (e.g. TeamViewer, VNC, Anydesk)

• Ability to perform tasks with application software

• Partial knowledge on Local Area Network (LAN)

• Ability to multitask and prioritize daily workload

• Have friendly interaction with customers

• Self-discipline and ability to work with no supervision PERSONAL DATA:

Date of Birth: December 03, 1994

State of Origin: Oyo State

Marital Status: Single

LGA: Lagelu

HOBBIES: Swimming, Gaming

REFEREE 1:

NAME: Kolawole Ayobami

COMPANY: LafargeHolcim, Ewekoro Line 2, Ogun State. JOB TITLE: Head of IT Department

CONTACT: 070********

********.*******.***@*************.***

REFEREE 2:

NAME: Olufemi Subair

COMPANY: LafargeHolcim, Ewekoro Line 1, Ogun State. JOB TITLE: IT Helpdesk Analyst

CONTACT: 080********

*******.******.***@*************.***

Contact this candidate