Manager Assistant

FRANKLY CARDOZO

Mina Road, Abu Dhabi, UAE +971-***-***-*** ****************@*****.***

OBJECTIVE

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals. EXPERIENCE

Shanghai Surprise Restaurant- LLC

Receptionist Cashier July 2013 – November 2019

Delight our Guests by providing a pleasurable dining experience

Practice cost-cutting measures

Pitch in and work as part of a team Practice key Cashier skills and responsibilities

Perform opening procedures

Perform ongoing duties

Perform operating procedures

Follow proper Guest service techniques

Accept payments

Handle Guest relations issues and inform a manager

Train and guide other Cashiers as requested by your manager

Perform other tasks as assigned by your manager

Perform closing procedures

Daily banking

Updating the prices of the products in the system Al Diar Capital Hotel- Abu Dhabi National Hotels Co. Housekeeper March 2011 – June 2013

Deliver excellent customer service, at all times.

Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas.

Service all bedrooms and corridors, in line with company policy.

Create and work to daily job lists from the room status list, arrivals and departures list.

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.

Maintain the stocking levels of all point-of-sales and consumables.

Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.

Reset lighting to the current standards.

Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades.

Store all soiled and clean laundry in line with company policy and complete the required documentation.

Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety. 2

Report any security issues to line manager.

Maintain personal knowledge by completing in-house training and workbooks.

Always adhere to all company policies and procedures and licensing laws.

Carry out instructions given by the management team and head office.

Accept payments

Dona Sylvia Cavelossim Beach - GOA

Assistant Steward June 2006 – February 2009

Apply hospitality standards at all times in guest and colleagues.

Adhere to all occupational safety instructions and be aware of surroundings while performing duties to ensure a safe working and guest environment.

Adhere to all safety and operational instructions regarding handling chemicals.

Report and follow up on all maintenance issues with the Assistant Housekeeping Manager.

Make sure all rooms are serviced twice a day to the cleaning and set-up standard required.

Respond to all guest requests in a timely manner.

Ensure balconies and furniture is kept clean (where applicable).

Ensure hallway/corridor and steward lockers are maintained clean and tidy at all times.

Ensure carpets in hallways/corridors are maintained clean by daily spotting and reporting.

Ensure that all equipment is properly cared for, cleaned and stored correctly.

Ensure that food service items are removed from the rooms promptly and returned to the appropriate area. Under no circumstances should they be stored on the carpet.

Assist with luggage delivery and related duties as instructed.

Coverage of room services as required as part of ongoing training. Holiday Inn - GOA

Waiter August 2002 – January 2003

Escort customers to their tables..

Give Menu to the guest.

Take the Drinks order then Food.

Serving the food.

Wishing them enjoyment for the food.

Cleaning their table after they eat.

Suggest Desserts and Coffee after their meal.

Give the Check to the Guest

Give the Change

Ask for a repeat business to them.

Assist for any Directions if they will ask.

Ensuring the cleanliness of the restaurant especially Waiter Station.

Sanitizing and Wiping the Cutleries and Crockery’s.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Handle Guest relations issues or complaint.

3

EDUCATION

Food and Beverage Management

Higher Secondary Vocational Course

St. Alex Higher Secondary School

June 2000 – April 2002

MICE (Manipal Institute of Computer Education)

(Introduction to IT, MS Word, MS Excel, MS PowerPoint Internet and Email) Training June 2003

Margao, India

AREAS OF EXPERTISE

Able to handle a variety of tasks and responsibilities simultaneously and efficiently.

Work well under stress and can still improvise.

Prepare Financial Reports.

Handle Guest relations issues or complaint.

PERSONAL INFORMATION

Age: 33 Years Old

Date of Birth: August 09, 1986

Place of Birth: Goa, India

Sex: Male

Nationality: Indian

Civil Status: Single

Height: 5’3

Weight: 65 kilo

Province Address:

Language Spoken: English, Hindi and Konkani

Passport #: J111130

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