Front Office Cash Handling

.

Jomarie Aviso

Mobile No. +971*********

Mankhool Bur Dubai, UAE

Email: *******.*******@*****.***

Summary

More than 9 years of working experience in Hotel industry which includes food & beverage customer services and front desk work. Proficient in excel, Power point presentation and word.

Objective

To bring to your organization enthusiasm, dedication, responsibility and good work ethics, combined with a desire to utilize my skills obtain through experience in the hospitality.

Professional Experience

Pearl Residence Hotel Apartment Dubai UAE ( 20th October 2016 till 26th July 2020 )

Front Office Receptionist

Welcoming guest to the hotel in polite, friendly and helpful manner.

Dealing with arrivals and assisting with early checkout.

Check out departing guests using the hotels accounting system.

Taking payment from guests in the form of cash or credit cards.

Answering telephone in quarries promptly & professionally & transferring calls on.

Being a point of contact for guests should they have any quarries

Arranging for brief tours of the hotel rooms and facilities.

Operating switchboard and directing calls appropriately.

Dealing with and resolving customer complaints.

Montana Hotel Apartment Al Barsha Dubai UAE (March 2014 - December 2015)

Front Office Receptionist

follow up High Balance Report.

check-in Complete and check-out procedures Coordinates room status, updates with housekeeping department by notifying them all check-outs, early check- ins, special request in day used rooms.

Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Understand room status and room tracking. Knows room

location, types of rooms available & room’s rates experience, coupled with knowledge of or experience in the employer's industry.

Thoroughly understand and adheres to proper credits, checks cashing, and cash handling policies and procedures.

Registers guest and assign rooms, accommodates special request whenever possible. Assign in the pre- registration and blocking of rooms for arrival.

Excellent training and experience in hospitality industry with good background, Well-develop client or guest relations skill.

Bab Al Shams Resort & Spa Dubai ( March 2012 – March 2014 )

Guest Service Assistant

Operates telephone switchboard in order to answer incoming calls; determines intent of caller and makes appropriate connections.

Acts as primary resource to other operators for problem resolution, complaints and emergencies.

Reports telephone equipment failures by completing necessary paperwork and notifying appropriate telecommunications personnel.

Assists in maintaining and updating telephone directories when notified of changes in order to access correct information.

Trains new telephone operators in performance of job duties and responsibilities.

Metropolitan Hotel Dubai UAE ( June 2008- March 2012 )

Sr. Telephone Operator

Handling internal and external calls. Maintain speed and accuracy when connecting incoming & outgoing calls

Receives and routes a variety of calls for general campus information including complaints, emergencies, bomb threats and security calls.

Assists in maintaining and updating telephone directories when notified of changes in order to access correct information

Acts as primary resource to other operators for problem resolution, complaints and emergencies.

Operates telephone switchboard in order to answer incoming calls; determines intent of caller and makes appropriate connections.

Trains new telephone operators in performance of job duties and responsibilities.

PERSONAL DETAILS

Age : 35 years old

Gender : Female Marital Status : Single

Religion : Roman Catholic

Educational Attainment & Professional Skills

Golden State College, Philippines,

Associate Hotel Restaurant Management, 2005

AWARDS AND ACHIEVEMENTS (METROPOLITAN HOTEL)

Employee of the month (January 2011)

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